Custom Woodcrafters & Stoves, LLC

Very good, on time, job well done

I hired Custom Woodcrafters & Stoves, LLC to replace panels in my pre-fabricated fireplace. They missed their appointment to come out and take measurements. I was able to receive a verbal quote after getting them on the phone and providing a diagram. On the day of instillation the installation team was 3 hours late and didn't provide a courtesy call. They only replaced 3 of the 4 panels I was promised. Stating that they didn't have enough material. When I called the sales rep that I had spoke with the following day to ask for the forth panel or a discount he told me that I was only promised three panels and they would not offer to finish the job or offer a discount. Additionally he refused to admit he made a mistake or even misunderstood what I wanted. My advice. Get an offical quote in writing from this company before you hire them.

They come out very quickly to give me an estimate on the repair of our front porch. Due to the rainy weather it took a few weeks for the project to get started but they finished in less than a day. They were very courteous; did a good job and cleaned up all debris. I would hire them again.

They installed a chain link fence and it looks good. It took some time to get the materials in, but they installed the posts on day one and the chain link on day two. The only downside was the displaced dirt from the post holes, but that would be a general problem.

did the job well and on time at price quoted

It was a FIREPLACE/CHIMNEY CLEANING and Burt and his nephew had to access it from the inside of the house. They were very careful covering the floor and any other surfaces and left my house in excellent condition.

I thought they did a good job overall. But they were very pricey and I paid a lot more than I even wanted to pay to get the job done. Also, they do NOT get back to you at all. I had to call them several times to finally get them out here to do the job. Then, after waiting weeks for them to get back to me on something else that we wanted done to our fence, I had to go with someone else to get that job done.

Arrived on time, Diagnosed problem, fixed problem, made sure to clean up. Good Job!

Install of chain link fence went off without a hitch. Review would have been five stars, but there was a question of availability of materials

great job....Thank You

Fast and friendly. Hard to tell not being able to look inside the chimney but the exhaust pipe from the boiler looks nice and clean. All and all i'd say they did a good job. I thought they were a little pricey but the peace of mind was well worth it.

As far as this layperson knows, the job was done. After the work was done, we were told we would be given a detailed prognosis on the fireplace with a detailed estimate on what should be done to truly have a SAFE working fireplace. Ex : We were told work needed to be done at chimney level, but we never heard back from anyone. Frank

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They came prmptly, well equipped, and did a wonderful job.

good serwvice friendly and technically competent

They responded promptly to my inquiry. Even though it was a very small job, they were interested in submitting a bid and did so. When I decided to have the work done, they will be the ones to do the work.

He came to the house the very next day after I spoke to him and then called with estmates. I have spoken to him several times. He will be sending me the written estimates to make the decision after receiving the written estimates. Very good I would recommend him to other people.

Promp,evaluated the problem and fixed same at a resonable price.

the guy was on time , cleaned up after himself and he did a great job.

congenial and fair-minded. very good quality of workmanship. Reliable. Highly recommended.

was there to do the work within days of approval from funding bank did a good job went be on what was asked.

Very pleased with the service provided.Bill went the extra mile to both recommend and meet our needs. I would not only recommend him highly to my friends bit would do business with him again. Thanks for providing his name. John And Bonnie Pikor

The 2 servicemen were professional and thorough. They also kept the work area clean. I am completely satisfied with their workmanship.

Company responded quickly. technician worked non-stop and did a great job cleaning the pellet stove. There was a small electrical part required that took a couple days to get. Stove runs like new again.

I hired him to repair my cast iron wood stove. It needed (among other things) a new pin to keep the door closed. He said he'd have to drill or pound the old pin out, and there was a possibility the stove could break. The man he sent to do the work tried, but the pin wasn't coming out. I heard him call McGregor and tell him he didn't want to keep pounding on the cast iron stove, it would break, and I was willing to live with door as it was. It did stay closed. McGregor kept him pounding away until the stove broke. Then he wanted to sell me anew stove and gave me a hard time when I chose to go with someone else, who charged less and hadn't broken my stove. He felt he had done all the hard wok and seemed to feel entitled to the job.