Customer First Carpet Care & Building Services

4.83 |94 Verified Ratings
Write a Review

Customer First Carpet Care & Building Services

4.83 | 94 Verified Ratings
Write a Review


4101 Brookdale Ave.
Oakland, CA 94619
Your use of our services is governed by our Terms & Conditions

Customer First Carpet Care & Building Services

Customer satisfaction always comes first!

Our name reflects our firm commitment to customer satisfaction. Since 1978 we have provided courteous professional janitorial and carpet/upholstery, tile and grout cleaning with exceptional results. WE USE GREEN CLEANING PRODUCTS! SOAP FREE PROCYON products and the HOST LOW MOISTURE carpet cleaning FAST DRYING system have the CERTIFIED SEAL as NONTOXIC GREEN cleaning products. PRESSURE WASHING; Floor stripping and refinishing/waxing for your commercial property is also done. We accept credit cards for your convenience with a small convenience fee. LICENSED AND INSURED COMPANY.


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Service Area

  • Oakland
  • Berkeley
  • San Francisco
  • Hayward
  • Fremont
  • San Mateo
  • Redwood City
  • Piedmont
  • Daly City
  • San Leandro
  • Pleasanton
  • Albany
  • Castro Valley
  • Moraga
  • Alameda
  • Burlingame
  • Livermore
  • South San Francisco
  • Emeryville
  • Dublin
  • San Carlos
  • Newark
  • San Lorenzo
  • San Bruno
  • Vallejo
  • Belmont
  • Orinda
  • Pacifica
  • Union City
  • Brisbane
  • Millbrae
  • See All >

Services Offered

Carpet & Upholstery Cleaning
  • Clean Home Carpets or Rugs
  • Clean Upholstery & Furniture

Areas of Expertise

  • Carpet, rug and upholstery cleaning
  • Grout Cleaning
  • Carpet Cleaning
  • Upholstery Cleaning
  • Pressure Washing

Quick Facts

Business Hours
9:00 AM to 6:00 PM
9:00 AM to 6:00 PM
9:00 AM to 6:00 PM
9:00 AM to 6:00 PM
9:00 AM to 6:00 PM
(Please call to confirm)
  • Free Estimates


In Business Since: 1978
Memberships & Affiliations
  • Certified Firm by the Institute of Inspection Cleaning and Restoration Certification No. 91843, Authorized service provider of the 'host dry extraction carpet cleaning system'. 800-558-9439, Member of the professional cleaners association of Racine Industries, Better Business Bureau Member & Honor Roll recepient since joining in 2005 (no complaints two years running)
  • Certified as among
  • Certified by IICRC as carpet cleaning service provider
  • Certified by IICRC as upholstery cleaning service provider
  • Certified by Value Star as quality service provider
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

We provide free carpet cleaning service to a nonprofit organization in the east bay communtiy of Maxwell Park.

How We Got Started

I chose to work in this industry because Provided a measure of flexibility in managing my life and priorities.

I love working in Oakland, east of MacAuthur Blvd. because a beautiful array of plants & well cared for yards/gardens provide a pleasant respite..

We started in this industry in 1978.

We describe our business as Well established

Do you have a hobby?

Yes. I pursue knowledge about photography and develope my skills weekly.


Customer First Carpet Care & Building Services

My Work
1 Projects
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Ratings & Reviews
Customer First Carpet Care & Building Services

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 94
  Page 1 of 10
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5.0   |  
Review by in Castro Valley, CA
Vernon Samson is an extraordinary craftsman. He really knows and cares about his work and we were wow! about the job he did. The carpets are Much cleaner that they were when we bought the house 3 years ago! He is very friendly and pleasant to work with and was very respectful of our furniture and belongings. Customer First was quite reasonably priced, especially given the high quality of their work. We give him our very highest recommendation!!!
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5.0   |  
Review by in Fremont, CA
The owner, Vernon is very personable, honest, respectful, conscientious, and did a fabulous job.
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5.0   |  
Review by in San Leandro, CA
Wow, Vernon has the right name for his company, Customer First. I have never had my carpets cleaned so well, for such a reasonable price and by such a pleasant individual. He was on time and with his experience he knew exactly what to do with the carpets, how to treat the customer, conduct business, and manage expectations. It was an enjoyable afternoon and I appreciated the casual conversation. Thanks Vernon!
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5.0   |  
Review by in Oakland, CA
Vernon was ANAZING. I have used carpet cleaning services before but this time was head and shoulders above any service I have used. The carpet we had was not cleaned in 3 years but after Vernon came it looked like new. So he is truly gifted. And a very nice guy to boot. If I could give him 10 stars I would.
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5.0   |  
Review by in Livermore, CA
Very efficient and good service.
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4.0   |  
Review by in Pacifica, CA
David was polite and work very good in removing stains
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5.0   |  
Review by in Union City, CA
Vernon was incredible. He worked very hard, and ensured that the carpets were very clean. Moreover, he's extraordinarily hard-working and honest. His company is well named, Customer First. I would recommend Vernon to anyone!
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5.0   |  
Review by in San Francisco, CA
Excellent experience. Will definitely use again.
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5.0   |  
Review by in Oakland, CA
He was on time, finished quickly and did a great job.
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5.0   |  
Review by in San Carlos, CA
Very thorough; lots of pride in his work in that he has high expectations about what he should accomplish; effectively cleaned some outdoor furniture that I thought I was going to have to throw away; has very good equipment; on time; highly recommend.
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Showing 1-10 of 94
  Page 1 of 10

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

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