Cutting Edge Carpentry & Painting

"The project was, indeed, delayed, but by many factors, I could not control it. I was hired to start on your Victoria home on a certain date, and then you delayed me by beginning another project with the home 2 chimneys. Your chimney project caused another 2-month delay, due to the discovery of endangered birds nesting in the chimney. I was continuously calling you to have a start time. Once I was finally able to begin, and on the last section of your home, the windy lake conditions, we agreed, were too dangerous to continue to use the ladders, I provided, to reach the remaining 20 linear feet of the high peak dormer soffits. We discussed the use of a lift, instead. For me to complete the painting project, and gain access to the peaks and accommodate the lift, required the construction dumpsters to be relocated, and cars to be moved. Consequently, the painting project that began in May got pushed into the fall, which is not ideal weather for the paint; the paint I upgraded to acrylic enamel, out of my own pocket. Your decision was to wait to finish the peaks in the spring. Come spring and not having heard from you, I attempted to contact you numerous times, unable to leave a message in your full voicemail box. Yes, I spent 4-5 hours per day, as well as Saturdays and Sundays, because you pushed me off my schedule by months, and had other jobs pending. Additionally, there were more repairs discovered than were evident at the time of the estimate. I accommodated your schedule, working against all odds, ate much of the extra expenses, and went above and beyond to help you out. I take pride in the work I provide, which goes to show with my continued customer satisfaction, for over 40 years. Please contact me so we can discuss rectifying this issue."

"Cutting edge carpentry and painting take very much pride in any job we have ever done, we carry a year warranty on any work we do, I have never in 42 years have had a review Like this, so you can only imagine how upset a review like is to any business owner, this job was done over 3 mo. ago, when it was finished Karen was very pleased and happy with the work, I have been trying nonstop to contact her to get this matter resolved, to no avail. but as we move forward, we will always be here for you Karen, and do whatever it takes to make you happy on your end."