DAV Termite & Pest, Inc.

Great customer service & personnel who performed the work

I have a rental in Chula Vista ca . I called Dav termite to do the inspection and gave them access to perform the inspection . I was sent a report with photos and a quote . I chose to move forward with Dav termite and it was the best decision ever . I handled my termite issue from another state here in Texas . Was sent an invoice via email and done. Thank you for your great customer service skills and professionalism

Very professional and very good customer service and definately fast Service.

We are shocked at how bad this company treated my elderly parents who are in their 80s. They have a termite issue and so they called DAV Termite and Pest Inc.. Vincent came out and suggested a TimBor treatment plan. It came with either a one year warranty for $925 or three-year warranty for $1,500. My parents opted for the three-year warranty but Vincent did not have an agreement for the three-year warranty he was offering. Instead, he took the one-year agreement, scratched through parts of the document and changed one year to three years. My parents thought everything was fine, however they could not read the fine print at the bottom because at their age the text was too small. A couple of days later Ryan came over to do the treatment and my brother also came by to visit. When he saw the contract, he noticed that the fine print all related to a one-year warranty and that it did not include what was promised with the three-year warranty. My mom called the company office to pay by credit card but asked that they first bring over an addendum to the agreement that included everything Vincent had verbally promised since it was not in the one-year agreement they had been given. When someone called back, instead of saying, no problem we will take care of that, my mom was treated rudely, threatened with a lien against their property, and hung up on. My mom wanted to make payment and all she was asking for was an agreement that matched what she had been promised verbally, but DAV Termite and Pest would not do that. They then said, dont you trust us? What does trust have to do with this?! Trust is earned. Their agreement states, this contract is intended to express the entire agreement...and no agreement other than set forth herein shall be binding... Their agreement says verbal commitments are not valid, and yet they are promising things verbally and saying, just trust us. That is a huge red flag. After my mom was treated rudely, threatened with a lien, and hung up on, she and my dad decided they did not want to do any more business with them and wanted to change the three-year warranty to a one-year warranty. They would still pay for the service in full but with only a one-year warranty. Since they were never given a contract that matched what they were purchasing, we do not consider the agreement valid. And so I sent the company an email asking them to void the original contract since it was not a three year warranty contract and to bring a new one-year warranty contract so that my parents could get them paid; explaining that my parents no longer want the three-year warranty because of how they have been treated. They should have said, yes of course, we are so sorry. Instead they wanted to talk to them. But my parents are older and this is very stressful on them and so they asked that I handle it for them. When I called I was asked if I had a power of attorney. I do but I asked if my mom could just give permission for them to talk to me and they said yes. My mom called them and talked to Carol to give them permission to talk to me. After giving permission to talk to me, Carol tried to get my mom to talk about the situation and my mom reiterated, please talk to my son, his number is 818, and then Carol interrupted my mom and said we are just going to turn this over to a 3rd party to handle. I emailed them and gave them one more opportunity to resolve this so that my parents can get them paid but they did not respond to my email. So this is not over and if they put a lien on the property then they will be contacted by our lawyer. My parents have tried to resolve this in good faith. This all started because the company did not have an agreement that matched what they sold my parents. We have never dealt with such an unprofessional rude company that wasn

The supervisor was very friendly and was working on this job every day. He also made sure everything was cleaned up after the job was finished.

Great service in working with my time schedule

Very professional. Did a very thorough job.

No comments.

The service was incredible, the price was one that I could afford! I would recommend them to anyone!

The answer and they make appointments right away we are very professional I would recommend this company to anyone