D Arvin's Heating and Cooling, Inc.

This company's employee came (3 hours late) on August 8, 2016 to repair a 11 year old Goodman heat pump and promptly informed me it wasn't worth it, the compressor was shot., and he recommended a Rheem heat pump system....since it was over 90 degrees and my tenant was expecting out of town visitors, I okayed the $4,600 price he quoted.....and, on completion, he left with his payment in hand. In February 2017, my tenant began having problems and called the installer to come see.....he did NOT reply...so I called the other number on his card and the phone # was disconnected!! Fearing the worst, I went online to see if I had been scammed, but eventually found his Facebook page and sent a message. He apologized and said "he didn't get my tenant's message." He did come and fix the problem, including a brace that blocked the slot to change the air filter, making it difficult at best to change. My tenant took pictures of that prior to their arrival as well as the plenum that was laying on the ground, which resulted in the heat not getting ducted into the house. Now, last week in May 2017, my tenant again had to call this contractor...this time because the outside unit IS NOT RUNNING. The contractor did NOT show up for the scheduled visit Friday, nor call with a reason he wasn't coming. Again, I went to Facebook, and wrote a NOT NICE comment on his site giving my opinion of his lack of communication skills. He responded to that on Facebook, but NEVER called or texted me directly. He did, however, engage in a adolescent and petty text exchange with the tenant.......(called me an "old meany".) I've attempted to contact the Rheem Corporation twice via their own contact system, but haven't heard from them either. My next step is the contact the Better Business Bureau, though none of this helps my tenant's situation.....nor mine....at this time, it appears I've spent $4,600 for naught. I'm angry. I wouldn't recommend this company for any reason, whatsoever. IMO, Customer Service is the lifeblood of a company. This company needs a transfusion. Finally, this is the 4th time I've used Home Advisor, both in Kentucky and Texas, to find professionals for any job I have. This is the FIRST time I've been disappointed.....Further, this is the FIRST time I've purchased a RHEEM product.....most likely it will be the last...

Dustin and crew did an excellent job!!! We will tell others how great their service is even had a little fun telling some jokes while they worked. They are very professional and courteous.

They were friendly, and professional

He went above and beyond to help us out. He worked late hours even in the rain! Totally honest with us and fair priced. He also answered any questions we had. We aren't gonna call anyone else from now on this is our A/C guy!

They came a day earlier than I scheduled on line. I called to move up the appt and they were there in 3 hours.

Provided no receipt.

They was stright up and did every thing thay said they would do and did a verry good job

The problem was diagnosed and repaired within a few hours. Would definitely recommend these people again

good work, good price

Took care of immediatly

On time, very professional. The team put on booties to protect our floors. Diagnosed the problem quickly; it was the thermostat and not the air handlers. A quick replacement and all is well. They did not offer an option of a programmable thermostat, only a single setting thermostat. Not a deal killer, but it would be nice to have a choice.

The job was not complete and they wont follow up with me.

Would have given them 5 all round if Dustin would have called me back to answer a question.

Work was done right, quickly at a good price.

This company was awesome to deal with. I requested the estimate through home advisor at 6pm on a Tuesday night. By 7pm that same night he was at my house looking at the job and working up the estimate. Once I hired them to do the job, they were here to do it 2 days later. They were here when they said they would be, and ready to do the job. They got here and got right to work, and were pleasant and happy to be doing the job. The guys worked well together and got the job done efficiently. They also kept the house clean as they worked on the job. I have had a lot of work done on this house in the last few months (windows, roof, insulation, furnace etc) and this company was top notch. They made the process very easy, did not keep me waiting, and worked around my schedule. They cleaned up so that you couldn't even tell they were here. I can't say enough good; they are prompt, efficient, friendly, and they actually want the business. This company will take good care of you!

N/A

Fantastic job and got the work done!