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DJ's & ER's Cleaning Services, LLC
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
So often we lose track of time. We find our days short and our nights shorter yet. We have formed this company to do your dirty work. Let us give you more time to spend with your family, read an extra book, take a yoga class. Our mission is to continue the growth of our business by doing right by all of our clients. We love seeing that one of a kind smile on a home owners face at the end of a project! DJs & ERs Cleaning Services LLC stacks up with the competition and surpasses it with competitive prices, second to none workmanship and a prompt/responsive team! We give you quality that you can measure and a finished product that will enhance your home forever. Call us today at 214-682-1610
Business highlights
Emergency services offered
8 years of experience
Memberships & Affiliations
Better Business Bureau
Services we offer
Auto Detailing, Maid Service - Recurring / Maid Service - One Time, Powerwashing, Residential & Commercial Cleaning, Tile & Grout / Blind & Shade Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 11% | ||
| 5% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 37 reviews
Denise W.
Oct 2020
Window Cleaning
They did a great job with the carpets. They cleaned the windows and left streaks on them which they should have wiped off. The only reason I am hesitant about recommending them is that after I provided them with my credit card number I started getting fraudulent charges on my card. I can't prove that it was them but they were the only ones that wrote the card number down. If I am wrong, then I apologize.
Response from DJ's & ER's Cleaning Services, LLC
"My apology for the windows. The streaks on the windows were caused by broken seals of which your husband was very aware. We wouldn't have recommended doing them except when your selling it was the best job we could have done. As for the credit card information, once we place the card into House Call Pro we have no further access with the credit card information. You as the client has the option of leaving the credit card info for future use with are company or taking it out. We still when it saves the card don't have any access to the numbers."
Traci J.
Oct 2020
Carpets or Rugs - Clean at Home
Very conscientious. Great job.
Lila L.
Oct 2020
Upholstery and Furniture Cleaning Service
Very professional and knowledgeable and took time to understand the issue and treat it thoroughly.
Suzanna P.
Sep 2020
Carpets or Rugs - Clean at Home
Great work and polite service.
Fran M.
Sep 2020
Tile & Grout Cleaning
Very good customer service.
Shamsuddin S.
Jul 2020
Walls & Ceilings Cleaning Service
if cost was little less
Jack H.
Jul 2020
Carpets or Rugs - Clean at Home
We will call them again every time we need cleaning services. Excellent professional services at reasonable prices.
Jo C.
Jul 2020
Carpets or Rugs - Clean at Home
Very professional.
Jon M.
Nov 2019
Tile & Grout Cleaning
Very Professional, great communicator, the owner and his partner handled my floor and grout beautifully. Yes I would use them again and recommend them and the quality of their work. JM
Lafayette B.
Nov 2019
Carpets or Rugs - Clean at Home
ERNEST F.
Nov 2019
Carpets or Rugs - Clean at Home
Very nice and professional. Worked diligently on trouble spots. Extremely pleased with the results.
Wendy S.
Nov 2019
Carpets or Rugs - Clean at Home
DJ was very thorough and did an excellent job cleaning our carpets. Best they d looked in years!
Jack M.
Nov 2019
Carpets or Rugs - Clean at Home
Prompt, conscientious, value good, need to improve on edges
Ruth J.
Nov 2019
Carpets or Rugs - Clean at Home
Cheryl K.
Nov 2019
Carpets or Rugs - Clean at Home
Two other companies refused the job the carpet is shot and has ground in scum. They worked hard over and over without a complaint!!! I don't think it could have come clean. Thank you for the great effort !!!
Daniel P.
Oct 2019
Carpets or Rugs - Clean at Home
Job took 2 hours for 2 rooms and hallway, cleaning quality average, used Bissel Big Green machine. Had to ask the man to pick up fuzz balls and wipe up dirty. Next morning noticed some more fuzz balls that were left so I had to pick them from my wheel chair.
Response from DJ's & ER's Cleaning Services, LLC
"I must have called you six times to return to redo your service again. Our tech did not notice that the machine was malfunctioning. As you were impossible to reach, and we wanted to finish your service. I am amazed that you couldn't return the 6th call for us to offer the free service. But that was your choice to stay the course. We hope the phone doesn't swallow your voice when it comes to getting something free again. Ed Rombach CFO/Owner"
ISAI H.
Oct 2019
DJ's & ER's Cleaning Services,LLC
Scott K.
Oct 2019
Gloria M.
Aug 2019
Tile & Grout Cleaning
Were willing to do only the job I requested and didn t try to upsell me additional tasks.
Amanda V.
Aug 2019
Carpets or Rugs - Clean at Home
They came out after 930pm due to an emergency on a Saturday. They were very thorough and explained the process step by step! I didn't have one complaint. They were amazing and NEVER once complained! I'll be referring them to family and friends and I'll be hiring them in the near future! Good Bless ALL of your hard work!
Shante J.
Jul 2019
Carpets or Rugs - Clean at Home
Kirk P.
Jul 2019
There work got the outside of my house looking like brand new. Great job.
Ken M.
Jul 2019
Tile & Grout Cleaning
I actually did not hire them. I asked for a bid (for two different areas. I got a quote for all of it. I was told I would receive another bid. Did not happen. I think my job was to small for them to mess with. Anyway I would never trust them for any job.
Response from DJ's & ER's Cleaning Services, LLC
"It is unfortunate that you did not hire our service but it was not too small for us. Our machine broke and we were having problems getting the part and we even let you know that. We have not bid a tile and grout job since you bid and would appreciate you judging our service. Not our bid. I was not going to burden you with all the bids until I knew we could complete the job."
Krystal E.
Jul 2019
Upholstery and Furniture Cleaning Service
Two guys just showed up to my house (4 hours late) and woke up my wife. She works nights and waited up for the team. She stayed awake after work at 1. The clean was scheduled at 3:15. She stayed awake all evening. Nobody showed up so she went to sleep. This is frustrating to say the least. No phone call ahead, no apology, and the carpet cleaner didnt even call us. Two guys show up to my door at 5:34 and say he got stuck at the last job. The owner told me on the phone an emergency happened with another employee. Really? You cant call a customer and let us know? Whats happened here with Customer Service? You said as the owner you would call me back after checking to see when the team would arrive. Nobody called me back. I went ahead and let them clean the couch as it needed to be done and i wasnt putting myself out again after this delay. They did a pretty good job. Even while taking turns eating Fritos and talking on the phone while cleaning......They finished and gave me a business card with 15% off my next service. Didnt give me an invoice or ask for any payment. Just left. Anyway, I sent 5 emails to the owner to get someone to help me resolve the issue and left a voicemail. No calls back or emails back until I get a passed due invoice today. I should get some kind of discount off this service. Now Im super upset that it?s been several days and no discount. Ill just pay the bill and make sure to never use them again.
Response from DJ's & ER's Cleaning Services, LLC
"Unfortunately, we were delayed to your home due to an emergency. We did the service asked for and sent (via email) 9 invoices per your request. No phone numbers were provided and a 10 percent discount was supplied and given for the late visit. Three attempts where my direct phone number was given. . As a professional, I have never blocked a customer, but your final attempt at extortion was to be rude on the phone to me. I'm sorry but we honored our commitment to you as you attempt to get more of a discount. I will never provide service to this customer again. Ed Rombach CFO/Owner"
Patricia L.
Jul 2019
Upholstery and Furniture Cleaning Service
I had an issue with this company concerning the amount of time that it took them to arrive. I waited over four (4) hours. However, the owner came out (to redo stains on the couch that reappeared after drying - they say 100% customer satisfaction and they stand by that) and he apologized profusely for the time delay on Friday. It appears that my address wasn't coming up on their GPS accurately and they were running all over looking for the address. Anyway the company is fairly new and growing rapidly and they are striving to do their very best for the customer. He said that he would look at my bill and, if possible, give me a credit for the inconvenience I incur on Friday. The owner was very personable and friendly. He did a great job with the stains, that resurface, and at no cost. Overall, in the end, I am extremely satisfied with the work they performed and the outstanding conduct they displayed in standing by the 100% customer satisfaction.
Licensing
State Contractor License Requirements
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FAQ
DJ's & ER's Cleaning Services, LLC is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed
DJ's & ER's Cleaning Services, LLC accepts the following forms of payment: CreditCard
Yes, DJ's & ER's Cleaning Services, LLC offers free project estimates.
No, DJ's & ER's Cleaning Services, LLC does not offer eco-friendly accreditations.
Yes, DJ's & ER's Cleaning Services, LLC offers emergency services.
No, DJ's & ER's Cleaning Services, LLC does not offer warranties.