DaSilva's Pool Service, Inc

We are extremely disappointed with our experience with DaSilva?s. We hired Jose (Joe) and trusted him to properly maintain our pool. We recently had the pool independently evaluated and discovered that our chemical levels were significantly out of balance, with the overall health of our pool rated at only 30%. What is especially upsetting is that we had been paying for ongoing pool service and trusted that our pool was being properly maintained. We are now dealing with serious concerns about the condition of the pool, including my husband developing a rash and an infected eye after using it. When we brought our concerns to the company, there was no ownership or accountability. Michelle DaSilva?s response to us was also extremely rude & unprofessional. We expected our concerns to be taken seriously & addressed appropriately, particularly given the potential health implications. We trusted this company to do the job we were paying them to do, & unfortunately, that trust was misplaced

After years of being a customer, Iâ ve called periodically to let them know the service isnâ t so great. The quality changes with their change over in personnel. I was called for collections on exchanging parts they never changed. When I asked if changing parts without notifying homeowners was â standard serviceâ I was told yes. I asked that they notify me first, especially since I was being charged for parts that were not changed. Today I called because service has been terrible for more than a month. Iâ ve been having my water tested and all the chemicals are off. When I told Michelle this she almost started yelling at me. She said a pool company wonâ t know whatâ s going on even if they are testing the water because they have to â seeâ the pool. Guess I will be looking for another pool company after I fix my current issues.

After over a year of their tech showing up whenever he wanted day/time we finally told the tech to leave after he got nasty. We paid every month on time and deserve service when we are told it should not be that hard Joe was nice enough but there were too many times my pool did not get cleaned on the designated day. We finally had enough and hired another company , a little more money but guarantee service on the day you were told or it s free.

I am very pleased thus far with this service.

Very reliable and professional service from sales through installation. I strongly recommend this firm to any one planning on installation a pool water heater. In addition, DaSilva’s Pool Service, Inc. Has been taking care and servicing my pool for almost 10 years, and have never experienced any problem that couldn’t be resolved right away.

Great service and they always show up.

They are very responsive.

Any extra service you need they are prompt at doing it.

They do a wonderful job.