Dear Services

NA

Booked us and canceled on us 1 hour before their window was over. Was looking for someone to come out on a Sunday specifically. Dear got back to us immediately through Angi. Very communicative, texted and called twice. Got on their schedule for a pocket of time from 1 to 5 PM on Sunday. Made sure to be home during that time and received a call at 4 PM saying they couldn?t make it out. Super frustrated and would?ve gone with someone else had we been given time to reschedule.

Dario came out to a leak we have in one our bathrooms out in our church he was able to find the issue for us and we look forward to get it resolved was timely and well mannered

Dario came out to install 3 toilets have no complaints and a kitchen faucet, was really fast and did a wonderful job i am very pleased

Dario replaced my garbage disposal today happy with the service

I had such a wonderful experience with DEAR, and Jenelle, we had some issues with our outlets and she was very pleasant and helpful

I was looking for plumbing services and Janell was extremely knowledgeable, very friendly and helpful. Thank you sweetie!!

I spoke with Jenelle looking for a bid on hot water tank to get installed. I will be scheduling a service very kind and straight forward . Thank you

very pushy add on sales, and price was too high in my opinion, opened drywall but wont fix, says is norm, sand backup after repair damaged sink, said would replace faucet but not so far. And will not give itemized bill.

Representatives appeared to be interested only in upselling.

Terrible service. Booked them for a furnace tune-up and inspection. They just wanted to sell a new furnace to me rather than servicing the furnace. Tried to push a deal to me with a discount if taken right away. Did not tell me any issues with the furnace, even when I asked, but asked me to get it changed immediately.

Besides being late, everything was great.

Great people, you can't go wrong with them!

I was pleased that they were able to come the same day to fix heater. It was easy fix we did not need parts.

They came in, looked at the clogged bathtub, then all around the house and other small problems then quoted me 18,000 to 19 000 to unclog the tub, new shut off valve, new toilet, fix water pressure, and a couple of new vanities that I do not want. Oh and told me my overflow tank was not on correctly and is blown, which it was not. Do not hire this company. They are liars.

Arrived late. Gave one quote when they were supposed to give three. Refused to provide an accurate receipt then when they did they had incorrectly charged me an extra $1800.00. Broke off a piece of my stoop and covered it with my welcome mat. Cost $6000.00 for a water heater installation when this should run about $1500-3000. Would never recommend or do business with this company ever again. Please come fix my stoop already!!

The 2 service expert Rick and Travis . They were great. I had a leak and could not find it. They can out find the leak and fixed really fast and clearly check out everything to make sure everything was good. They took all the safety measurement and keep everything clean. They took their time to explain everything for the husband whom is blind. Would recommend they guys and the company

They came during the time I requested they not come. They did not wear booties in the house as promised. They did the job quickly and well.

Rick & Travis were great

Originally the plumbers were here for a leakage fix inside the wall, but they cannot do the demolition job. During the inspection, they proposed us with the water heater replacement project, and out of good faith and appreciation of them showing up despite the bad air condition in Seattle, I signed. What happened next was the abuse of our trust. For a $950 water heater, I was charged $2434 for installation. For a less than $60 valve, I was charged $1883 for material cost and installation. For 2 bond Gastite pipe including the bonding, the cost is $1560. For a $58.64 expansion tank online I was charged $1023. On the website, the average national cost for water heater installation including the removal of the old unit is around $1500, and this company charged me $13279. Even if I pay the labor by hours with a rate of $140 per hour it still does not add up. The price difference is very suspicious and when I called customer service, twice, nobody could give me an explanation. Even if we say the installation cost for a part is five times the material cost, it is still not even close to half of what I was charged. The parts showed in the breakdown list (with the image) of what is going to be installed is not the same as the ones installed in my house. When I asked for the breakdown list of the parts before the installation, the documents I received only contains a very general description of the parts. Yes, no model number, no brand name, just pipe of this size with that material type basic description. After the project is done, there is no receipt nor contract. We are currently seeking legal advice regarding the issue. Please contact us if you are interested and also a lawyer or expert in this field.

They immediately identified the leak. Not much work was done but they explained what I should do next and provided incredibly valuable insight.

The repairs were done thoroughly and professionally which is what I expected. I highly recommend this company!

When I asked for service because of a water leak, they gave me a next-day appointment, on Friday. Next day they called and said they couldn't come, but would come between 1 and 7 PM on Tuesday. Waited all afternoon on Tuesday and nothing, not even a call. Wednesday I called to report the failure and was told management would be notified. Thursday afternoon I called and was given an appointment between 1 and 7 PM the next day, Friday. On Friday an expert plumber showed up an hour early and did a marvelous job. Seemed to cost an arm and a leg, but complete and professional, along with good explanations of everything.

nothing

I can not get them to finish. I am left with an exposed pipe the length of a bed room wall. The pipe is supposed to be internal to they wall. I paid them in full before they were finished!