Approved
Dear Services
Thermostat Service, Central A/C Installation, Central A/C Service or Repair,
About us
When it is time to replace your heating and cooling systems, choosing the right system is important. It becomes a balancing act between making sure the system is the correct size, efficiency, and of course, meeting your family's needs. One of the most expensive things you can do to your home is having the wrong system installed, by the wrong people. An incorrect or improper system installation, can not only result in higher energy bills, but also may cause additional money to be thrown into the system with premature repairs, or worst of all, a completely new system. That is why when you call us, we only send out our expertly trained comfort advisors who will do a complete evaluation of your home, and help you choose a system that works for your home and meets your needs. Between our expertly trained advisors and industry leading guarantees, Dear Services, takes the risk out of choosing a new comfort system for your home.
Business highlights
Se habla espanol
Emergency services offered
12 years of experience
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.2170 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 13% | ||
| 3% | ||
| 4% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 170 reviews
Peter S.
May 2026
Dear Service came out for simple cleaning and told me that heat exchanger on my gas furnace were cracked and this was dangerous and could kill the family. So we replaced it. I kept the old furnace and had the heat exchangers tested and they were not cracked. What?s worse is they set my new furnace on the highest setting causing it to blow to hard and said I needed to replace my ducts with blgger ducts at a cost of $20k. I had another HVAC company come out and they changed a setting at a cost of $150. My furnace now delivers more even heat and I?m saving money on heating bill every month.
My advice is run as fast as you can from Dear Services. If some one in the attorney general?s office reads this. You should investigate this company. Hey should be out of business.
Mohammed F.
Jan 2021
Central A/C Installation
..
Shauna J.
Dec 2020
This company is dishonest, engages deceptive, unfair, predatory, and outrageous billing practices. I am in the process of filing several consumer protection complaints. Their invoice does not lay out labor or parts costs. They charged $2,500.00 for 2 1/2 hours of work to replace a small section of the old pipe. (They decided to plumb the whole sink at the same time). I had opened the wall and located the problem drain pipe myself; everything was open and accessible. They did respond/show up on time and got the job done quickly.
Response from Dear Services
"happy to hear that we were able to get your issue resolved. I am however sorry to hear that you are not happy with our flat rate pricing. We belived a customer should not be billed for ever second, every nut and every bolt. Our pricing is set prices per teh service you need we do not charge for labor or materials that is included in the flat price. No matter if a tech is there one hour, four hoyrs, or three days you pay one price. If you have any more concerns you can reach out to us at Management@dearservices.net"
Sharon R.
Nov 2020
Heat Pump Installation and Replacement
Never sent a hard copy of the warranty like they said they would. Everything is on line but we dont have a computer so we are not able to get it. We need the warranty.
Response from Dear Services
"Thank you for your review Sharon. I have checked your account and I mailed you a copyof the invoice im not sure why it wasnt mailed the first time. Also we have a new Customer Portal where you can see the history of all the work we have done at your home it is WEDOITALL.MYSERVICETITAN.COM. Otherwise I have mailed a copy of the invoice to you and you have not received it by Tuedsay please give us a call at 206-203-3278."
Candace D.
Nov 2020
Electric Furnace or Forced Air Heating System Repair Service
Very personable.
Response from Dear Services
"Thank you Candace for your review!!!"
Robert S.
Nov 2020
I bought my furnace through them about a year ago. I scheduled my one-year service and they were here the next day. Chase and Josh where my technicians. They were very professional, thorough considerate, and fun to work with. I hope to get them back when I have my hot water heater replaced.
Stanley C.
Sep 2020
They were fine
BETTY H.
Sep 2020
Central A/C Service or Repair
They were great to work with and would hire them again.
Jim K.
Sep 2020
Central A/C Installation
way too expensive for plumbing work and they do try to sell you things you dont need
Peter H.
Aug 2020
Gas Furnace / Forced Air Heating System - Repair
Prompt and did the check up quickly and thoroughly.
Farshad A.
Aug 2020
Central A/C Service or Repair
They provided very timely service. Although the price wasn't as good as expected but due to the tenant requirement for service they were able to install it on time. They were very professional.
Samuel M.
Jul 2020
Central A/C Installation
Fast, friendly, competitively oriced
Tanya R.
Jul 2020
Central A/C Installation
Do nott hire this company. Wish I would have read the reviews first. Salesman was high pressure, actually said you are stupid if you do nott purchase the additional $1200 Total Care Plan - asked him if I could change my mind/cancel the next day (when they were going to install) and he said no problem. Told 4 other employees the next day, plus called the office, to make sure they did not charge me the extra $1200.....all of them said no problem (witnesses present)....shocker....they charged me and now 2 weeks later, 10 phone calls, complaint to BBB, there has been no refund and no response from any managers or the owner, David Hirst. By the way, they are supposed to get a permit before installation and then the city inspector comes out.....none of that has happened....and when I asked they could not give me a straight answer. Oh and after the installation the A/C did not even work so they had to come back out and fix a short in the wiring within the new thermostat....(Chris W. was actually pretty good)...But how are these guys still in business?
Lulu C.
Jul 2020
Gas Furnace / Forced Air Heating System - Repair
The guys were super professional and nice and explained everything clearly. So happy I hired them.
Cheri B.
Jul 2020
Central A/C Service or Repair
The technician was on time, knowledgeable and very clean and friendly. I plan to use Dear Services again.
Tina B.
Jul 2020
Central A/C Service or Repair
Very thorough and professional. Provided needed advice and there were no surprises in costs.
Heather M.
Jul 2020
Central Air Cleaner Service
Despite the fact that I gave the model number and filter size to the person who arranged the service, the guy showed up acting like he had never seen an electronic filter. We paid 99$ (service fee applied to anything we end up having repaired) for him to tell me to 1-check the breaker (duh - had already done that) 2- replace the whole thing because he couldn?t figure it out ($2500!!!) or 3-When he said we could just replace the electro static filters with regular filters and pick them up at a box store. I said? we will apply the 99$ to the new filters you brought just in case, as your company knew which size filter you might need. He said, oh I don?t do that. Very frustrating!!
Maksim S.
Jul 2020
Central A/C Installation
The install of furnace and AC was super quick, was done well and fit perfectly into my budget. Would recommend this company!
Nick B.
Jun 2020
Gas Furnace / Forced Air Heating System - Repair
Rita O.
May 2020
Heat Pump Installation and Replacement
They did a good job installing my system.
Carolynn Y.
May 2020
Gas Furnace / Forced Air Heating System - Repair
Very prompt and professional.
Response from Dear Services
"Thank you for your feedback Carolynn!!"
Tina L.
May 2020
Central A/C Installation
Response from Dear Services
"Thank you for your feedback Tina !!!"
Allen W.
May 2020
Heat Pump Repair or Service
Response from Dear Services
"Happy we were able to help with your project Allen!! Thank you for your feedback"
Darnell S.
May 2020
Central A/C Service or Repair
THIS SERVICE WAS QUICK AND TO THE POINT. HE UNDERSTOOD ME, AND WAS IN AND OUT THE DOOR. HE EVEN GAVE ME SOLID ADVICE FOR FUTURE SERVICES. VERY PLEASED WITH THE PROMPT AND COMPLETE SERVICE.
Response from Dear Services
"Thank you for your review Darnell !!!!"
Jerry O.
May 2020
After the sales guy shows up and makes the sale, you will not hear from them again.
Response from Dear Services
"Hello Jerry, I just looked into your account and see that your system was installed on 4/4/2020 and our last in person visit was on 4/9/2020. I didnt see any calls from you into our office, are you having any issues or concerns you would like us to address? Also I do see you are new TCC Member have you not recieved your new member welcome packet in the mail? It comes in a large white envelop with our logo on it."
Licensing
Licensed*
Trade License Number
DEAREEI864PN
Trade License Locale
WA
Trade License Expiration
10/20/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dear Services is currently rated 4.2 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Dear Services accepts the following forms of payment: CreditCard
No, Dear Services does not offer free project estimates.
No, Dear Services does not offer eco-friendly accreditations.
Yes, Dear Services offers emergency services.
Yes, Dear Services offers warranties.