Deck Medic of Fox Valley, Inc.

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91% Recommended

10 Years In Business

Company Details

Contact

PO Box 812
Batavia, IL 60510

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
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Achievements

Service Details

    Areas of Expertise

    • Deck, Fence, Patio or Porch - Clean and Seal
    • Exterior Surfaces - Power Washing
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.4
    23 Verified Reviews
    • 5
      17
    • 4
      4
    • 3
      0
    • 2
      1
    • 1
      1

    Highly rated for

    Showing 1-10 of 23 reviews Showing 0 reviews
    2.0 Catherine S. Woodstock, IL
    11/4/2018

    The sales went down ok. When the guys started coming to the house to perform the work, they didn't show up the first day; they showed up the next day with only one crew member and worked in the dark to complete step 1/2/3. They came after rain for the 4th step in the process and it clearly states in the contract allow to dry 2-5 days. It was not even two days. I had to basically debate with the crew (and luckily I was home) that it was still wet. They gave me the story they came all the way from St. Charles, which should not be even brought up to the customer. They finally left and after negotiating their return on Friday, they showed up on Thurs instead, and no one was home (which we asked numerous times that they do not come on Thurs or when someone was not there). They proceeded to do the railings, again, not dry 2-5days but they try to convince you it's okay. They also tell you it was a paint that could tolerate it. The stain can clearly says not to be wet, but I did not see the paint can for the railings. Long story short, I was NOT pleased at all with their communication process and their trying to negotiate with me on the quality of a pretty expensive job. Clearly told them I was in no hurry. I have no clue how long the railing paint will last? The end quality, other than not sure how long it will last, was ok.

    Response from Company:

    Dear Catherine, As the owner, I truly try to provide the best service possible with the best-finished product as possible to each and every customer. So, I would like to explain the events that took place that week to help you understand why things may have not turned out the way you wanted. The reason we "did not show up the first day" was because it was a thunderstorm and lightning and although we do wash in the rain I don't like sending my guys out when it is lightning and thunder, which it was that day. The next day was packed with jobs because of the storm delay from the day before so yes we were there a little late for the powerwash but it was completed with no issues. The day we came to sand was a beautiful rain-free day here in St. Charles where my shop is located but over an hour north in Woodstock it had rained and I did not know this. The guys were sent to your job to sand only and when they got there they discovered it was wet from rain and so no sanding can be done they left. Friday was the planned stain day however the weather had rain in the forecast for Friday night and Saturday so I made the executive decision to stain your deck on Thursday instead to ensure it would dry properly and not get rained on as soon as it was done. I do admit I went behind your back on this but I did it for the sake of the deck. if we would have done your deck on Friday when you wanted it done it would have not had time to dry before the rain came (which it did). It is very hard for us to schedule around when people are home, we set up our process so that nobody has to be home. Our business is very weather dependent and sometimes plans and dates change and I truly try my best to work around these issues and will continue to do so in the future. I am glad that you were ok with the quality and look of the job overall (other than communication issues) and if you give us a chance next time I promise things will go smoother. Thank you, -Ryan

    1.0 Robert B. Wayne, IL
    10/9/2018

    Not satisfied

    Response from Company:

    Deck Medic has been Staining Decks Since 1990. We have developed a process for staining decks that we do on each and every deck the same. That process was explained to you very thoroughly at the time of our face to face estimate, it was explained in our sales brochure which you had and it was also on the contract that you signed and agreed to. Step 4 States "sanding the deck floor to remove raised grain" and that is exactly what we did. We sand the raised wood fibers that are a biproduct of the washing process. before we sand we do have to make sure none of the nails are protruding above the surface (sticking up)This was done. I do admit we missed a couple nails on your 1,800 sqft deck the first time around and that is why I sent out my guys to make sure every nail was down. We made two service calls to your house to correct all of the issues you mentioned and it was all taken care of and done by the end of the job. I think this is where we came disconnected. After the job was done and you started complaining You were "assuming" we were going to counter sink each nail and plane down each board 1/4 inch. Deck Medic has NEVER done this on any deck and that was NEVER supposed to be done. You simply thought that's "how it should have been done", your way. I would never make that kind of promise and I never did. This is why.. Counter sinking the nails below the surface of the deck floor will create a moisture pocket where the water will sit and cause the wood to prematurely rot from the inside out. The inside of that hole the nail creates will never be protected and is not a good idea to sink the nails that far beneath the surface of the deck board. Nails should be right at the surface of the deck so that way moisture cannot penetrate and water will not get inside the wood. While we were working at your house you changed the scope of work and told me that instead of us staining your steps you were going to replace the steps and we will stain them when done. YOU took out the steps and never completed the work before winter came ,leaving the steps not stained because they were not there. Because the steps were part of the original price I agreed to come back and stain them in the spring when they were done. However, when it came time to pay your bill you withheld $400 from me that you did not pay.(because the steps were not done) . If YOU would have never changed the scope of work the job would have been done. Fast forward to one year later you contact me on October 2018 and you want us to now come stain the steps for free because you are mad about the sanding issue. Nope..You don't pay your bill in full means I have no obligation to finish the job. Deck Medic has since offered to do the steps for free, however customer denied our attempt to come finish the job. Deck Medic has fulfilled 100% of the contract that we were supposed to and stands by our work. Im sorry we were not able to meet your unachievable, unrealistic and cr

    5.0 Jeff H. Mchenry, IL
    7/18/2018

    Ryan was great. He did everything he said he would do. Fighting with the rain he completed the job and it looks great. Thanks Ryan and to your team. Jeff and Tammy

    6/5/2018

    He does good work and the job was done on time.

    4.5 Michael V. Crystal Lake, IL
    10/30/2017

    They did a great job ! I would use them again.

    5.0 Sue S. Elgin, IL
    5/25/2017

    This company did an excellent job on my deck and fence. The response time was immediate and the finished product was better than I expected. I will definitely use them again in the future.

    3/4/2017

    Deck Medic did an awesome job, and has great customer service

    5.0 Jim G. Batavia, IL
    10/20/2016

    Ryan responded quickly to my inquiry. They arrived at the scheduled time and did a great job. I had them clean the entire exterior of my house.

    Showing 1-10 of 23 results Showing 0 of 0 results
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    Photos

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    Deck Bright

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