Decorative Coating Systems

3.98 | 20 Verified Ratings
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513-678-8327

2031 Madison Avenue
Hamilton, OH 45015
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Decorative Coating Systems


Decorative Coating Systems is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer’s interests and make their concerns the basis of our business. Please give us a call today!

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Business Hours
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  • Commercial
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  • Credit Cards Accepted

Credentials

In Business Since: 2004
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Ratings & Reviews
Decorative Coating Systems

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0.5   |  09-01-2020
We contacted Chad Crisp to redo our stamped concrete patio. He talks a good talk, he states he has been doing this for 20 years and he can fix anything. He kept saying that he fixes problems all the time and this one he guaranteed us that he could fix it. He also states he is the only person that does what he does as far as repairing stamped patios. The total price was $5,200.00 We gave him a down payment of $2,600.00 to be put on his schedule then the remainder was to be paid when complete. He started the job Aug. 4, 2020. He was paid to 1. pressure wash the patio 2. spray grout coat 3. antique with color 4. apply sealer All of this with a 10 year warranty He pressure washed one day, came back the next night around 7:30 p.m. Then the following night he came back and antiqued around the same time (colored) the following morning around 7 a.m. he was here to apply sealer. So of course he wanted final payment. Everything looked good till the sealer got heated up and we had big blisters and bubbles. Of course needless to say we were very upset (wouldn't you be if you just gave someone $5,200.00 ?). I contacted Chad by text message he was going out of town so he came out Monday evening. He stated that he could fix it never in his 20 years has he ever seen anything like it, and he wasn't going anywhere, (that wasn't even in my mind until he said that) so he sprayed it with xylene and that would take care of it he also said he may have to spray it a few more times. It hasn't worked it has now been over 3 weeks. He has come back and sprayed and he stated he is trying to figure it out. He comes out for maybe 10 min. at a time spray and gone. Well he came last night 8-31-2020 he showed up at 9:15 p. m. It was to dark out to see anything we stated to him we wanted to talk he asked about what both my husband and I said the patio. I said to him we have been patient you need to do something it has been almost a month and we don't have a patio we can use. I also stated that we should not be put on the back burner because you have our money. That I thought since he was so busy he should come out on the weekend (He said I don't work weekends ever) I received a text from him this morning. We talked to him about stripping and starting over, he doesn't want to do that. 8-31-2020 he stated again I'm not going any where. I am convinced if it comes to hard work that is not for him. This is what he texted to me . (Keep in mind I am a 66 year old woman and my husband is 69 years old.) his text reply is as follows: ''Angie, I can't work on your project anymore..99% of the time I go to your house. I get attacked by you Angie. I have asked numerous time to let me figure the problem with your concrete out. But you keep attacking me. You are providing a hostel work environment. I feel unsafe and stress going to your house. I feel like this is going to get physical and I don't want that at all. So my recommendation is do not use Decorative Coating Systems, he is a flimflam man.
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5.0   |  
Review by in Loveland, OH
Chad and his team are friendly, polite, knowledgeable, efficient, and experienced. They are extremely cooperative and a delight to work with. They always follow through and execute in a timely manner. Would highly recommend Chad and his team,
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5.0   |  
Review by
Project: Install Concrete Driveways & Floors
He took his time and did a great job.
4.0   |  
Review by
Project: Install Concrete Driveways & Floors
He did a good job!
0.5   |  02-28-2018
We hired this company, offered 10 year warranty on the project but never completed work. Got Attorney General involved - our complaints were never addressed by company. Surprised to see this company is still in business.
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2.0   |  
I would never use this contractor. He totally overcharged for the work he did and his customer service was lousy. He would give lame excuses for why he couldn't show up on scheduled work dates. After he finished the job (not to our liking), he promised to come back and re-do it. After 6 weeks of waiting, we gave up and finished it up ourselves.
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2.0   |  
Chad put the coating on our 12 yr old patio in Mar, 2016. He said he would give us some touch up paint to match the patio and border in case we had some additional cracking - which we have had. I began calling Chad in late April to get the touch up paint. First time I called he answered and said he would bring over some paint and two small brushes - he only lives 10 min from our house. He never delivered. I have called him 1-2 times/week since then leaving messages asking him for it or to call me back. Since then he has never answered his phone when I called or called me back. It has been over 2 months and we're still waiting. His customer service is HORRIBLE. I'd never recommend him to anyone.
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5.0   |  
Chad and all of his staff were very friendly and hard working. I would highly recommend this company. The job was completed in a timely manner and looks great. Definitely satisfied that I received quality workmanship.

1 of 1 users found this review helpful.

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5.0   |  
If only all other home service businesses operated their business this way. Chad is a true professional. He did what he said and followed up numerous times with me to make sure everything met my satisfaction.

1 of 1 users found this review helpful.

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4.67   |  
This project turned out better than our expectations. I would highly recommend!

2 of 2 users found this review helpful.

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