Denver Decks

BUYER BEWARE!!! TLDR: Months-long planned project delayed by Denver Decks met with disorganization, inconvenience and insulting apologies. All they care about is getting their money for the â finished productâ . Iâ m beyond disappointed and angry that I have to write that as a company, Denver Decks deserves little praise and should be EMBARRASSED as to how our project was conducted. Our project that was months of planning and waiting was ultimately met with delays and confusion the moment Denver Decks started work at my home on Sept 30th. As soon as they arrived, critical materials werenâ t on site and would be difficult to acquire. Work was stopped no less than 5 of the first 11 working days. This resulted in undue inconvenience to my family and neighbors. Each delay was another day and night of having to walk our dog-door accustomed dogs. Each delay was another day with trailers and dumpsters in our yard and on our street. Every time a different person from Denver Decks would blame something other than themselves for their terrible planning, logistics and management. It was always their supplier, the shipper, wrong parts, unforeseen circumstance, etc. Assured our project was the â anomalyâ among many routine projects, Denver Decks would account for the inconveniences. We were WRONG. I had multiple conversations with the owner of Denver Decks who dismissed our frustrations as us â not feeling good about itâ , and that it wasnâ t their fault and all that mattered was the final product, regardless of delays or frustration. The owner did little but deliver some of the delayed materials, arrived in a truck out of which trash fell out onto our street. He offered free upgrades that we didnâ t want nor matched our project specs. We then argued about potential adjustments to the original bid which of course were balked at by the owner. My follow-up texts went unanswered. A day later I was personally having to sign for and receive the delivery of some of these delayed materials (due to Denver Decks absence). My name spelled wrong on the delivery invoice no less. 3-1/2 weeks after our existing deck was demolished did my family finally have a safe and live-able deck. The carpenters themselves did great work and their craftsmanship was exceptional. But they were new to working for Denver Decks and appeared frustrated with their lack of organization and leadership from the Denver Decks back office. Things seemed tense for the onsite crew and Denver Decks throughout this project as the carpenters found themselves the middle-men between myself and the Denver Decks project team at times. Completely unprofessional. On Oct 24th, our project was finally finished. It passed the inspection by the city and our Denver Decks foreman presented us the final bill for payment. To our satisfaction the final price was meaningfully lower than our original price and we took that as an apology and recognition for the hassle during the project. We signed a check in the multiple tens of thousands of dollars and shook hands thinking Denver Decks ultimately did right by my family and our home. Calling family and friends to celebrate, mentioning that despite our trouble, all was well. Denver Decks made our project whole. We were again WRONG. A mere hour or so later, the same Denver Decks foreman I had just paid said that they had forgotten something on the final invoice and if he could just swing back by to pick up a 4-figure check for the difference. Effectively demanding payment in-full for a deck and pergola that came with delays, mistakes, headaches and excuses. Outrageous!!! You can get a quality deck from Denver Decks for a PREMIUM price. Be prepared for PREMIUM excuses, apologies and little sympathy for their disorganized and poorly managed â businessâ . Hard to enjoy our new deck and pergola being so disheartened and angry by the experience. This family recomm...

An exceptional team of professionals, excellent carpenters,