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Dependable Rooter and Plumbing
Sewer Main Clearing, Faucets, Fixtures and Pipes Repair or Replace, Water Heater Installation and Replacement,
About us
At Dependable Rooter and Plumbing, we take care of all your plumbing needs and we guarantee your complete satisfaction with the final results. We are known for our dependability and our high quality of service, so you can turn to us for plumbers you can trust. In addition to being reliable, we are the cleanest plumbers in the Silicon Valley! At Dependable Rooter and Plumbing, we offer emergency plumbing service for those times when you simply can't wait for a scheduled appointment. We know how crucial it is to have serious plumbing issues immediately inspected and repaired. This is exactly why we provide our customers with fast response and service when they need immediate service. Whether you simply need your water heater fixed or you require a full re-piping of your plumbing system, don't hesitate to speak with a member of our team. Call us today!
Business highlights
Emergency services offered
26 years of experience
Memberships & Affiliations
Plumbers Success International
Services we offer
Bathtub and Shower Replacements, Drain Clearing / Sewer Main Clearing / Drain Line Breakages, Faucets / Fixtures / Pipes - Replacements and Repairs, Water Heater Replacements and Repairs, Water Main and Sewer Main Replacements
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 33% | ||
| 7% | ||
| 0% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 30 reviews
Lyman L.
Sep 2017
Faucets, Fixtures and Pipes Repair or Replace
did the job
Stephanie P.
Sep 2017
Sump Pump or Interior Foundation Drains Installation
The project was done as specified. The crew showed up on time and worked diligently until completion. Sean gave me a final walk through and explained everything that was done. All the guys were polite and professional.
Response from Dependable Rooter and Plumbing
"Hi Stephanie, Thank you very much for taking the time to write such a fantastic review for us! It's so great to know that you had such a great experience working with us, and I'm so glad to know that we were able to show you prompt, professional and reliable plumbing work! We really appreciate your kind review, and please let us know if you have any other plumbing issues! Best, Liz"
Joseph B.
Sep 2017
Faucets, Fixtures and Pipes Repair or Replace
Arrived on time. Explained fees and services clearly using an illustrated iPad app. Estimated time to repair clearly, but had to make a trip to HW store because of an unexpected problem. Easy credit card payment with immediate email receipt using another app. Seemed to be on the expensive side, but I haven't had plumbing done for years. Overall good experience.
Response from Dependable Rooter and Plumbing
"Hello, I couldn't be more pleased to hear that our Tech was able to show you such knowledgeable and efficient service to quickly get your issue taken care of. We appreciate your great feedback, and we hope you'll give us a call with any other plumbing issues in the future"
LeyMee H.
Jul 2017
Faucets, Fixtures and Pipes Repair or Replace
Very professional. Helpful, factual, polite and get the job done.
Response from Dependable Rooter and Plumbing
"We are very grateful you took the time to review us. We appreciate your feedback. In the case you are in need of service again please do not hesitate to call well send you our best guy in a flash! Thank you for your business"
Miesje A.
Jul 2017
Faucets, Fixtures and Pipes Repair or Replace
Before they came out, we were able to fix the issue ourselves. However, on the phone they were polite, helpful, and listened well. They would have sent someone out in a timely manner. If I ever need plumbing services, I will call them first.
Response from Dependable Rooter and Plumbing
"We would like to thank you for reviewing us and hope to hear from you in the future if your ever in need or serivice again. You can always depend on us"
Gwen O.
Jun 2017
Faucets, Fixtures and Pipes Repair or Replace
6/28/17 It has been a pleasure working with Phil and his team Fano, Julio and Jesus in responding on time daily in replacing my main sewer line . Their professionalism and courtesy they showed throughout the days they were working on the project was outstanding. I also appreciated the clean-up that was done daily before they left at the end of day.
Response from Dependable Rooter and Plumbing
"Thank you very much for the review. We value your opinions and will continue to use these reviews to perfect our customer service skills."
Kevin L.
Jun 2017
Faucets, Fixtures and Pipes Repair or Replace
this company is out to rip off the consumer. do your best to NOT call them.
Response from Dependable Rooter and Plumbing
"We are sorry to hear you were not happy with our services. We stand by our 100% satisfaction guarantee so please do give us a call so we can look into this matter. We hope you can contact us soon. -Dependable Rooter & Plumbing"
Ed F.
Jun 2017
Drain Clog or Blockage Clearing
We found them very pricy. It cost over $300.00 for the tech. visit and to clean out the trap and flush the pipe. Then we learned that it didn't work. Only partially. We called a friend and he said we should replace the pipes and not do the power flush they had recommended.
Response from Dependable Rooter and Plumbing
"We would like to thank you for the feedback. We are sorry to hear you were not too pleased with the pricing. We do our best to explain our pricing upfront before any work begins. please feel free to contact us at your convenience to discuss your experience with us. Have a great day"
Maury S.
May 2017
Water Main Install, Replace or Repair
They gave us good advice on our plumbing problem. We did a "stop-gap" service with them to save some time until we need to do the bigger job. Money needs to be available for that as well.
Response from Dependable Rooter and Plumbing
"Thank you Maury for taking the time to review us! We value your opinion and we are glad we were able to help. Our primary focus is to make sure you the client is satisfied, we hope to hear from you when you are ready to proceed. -DRP TEAM"
Maxwell C.
May 2017
Faucets, Fixtures and Pipes Repair or Replace
Clean, neat, polite ! Explained the problem and the solution clearly before doing the work. No surprises.
Response from Dependable Rooter and Plumbing
"Hello Max! We'd like to thank you for taking the time to review our services! We are glad that you received the experience we train our techs to give on a daily basis. Your review helps our company know whether we are on track or not! We appreciate you! Please do not hesitate to give us a call if your even in need of rooter or plumbing work."
Eloy R.
May 2017
Faucets, Fixtures and Pipes Repair or Replace
TIMELY AND COMPLETE.
Response from Dependable Rooter and Plumbing
"Thank you a great deal for the nice review, it makes us very happy to hear your experience was so positive! Please let us know if you need anything in the future. Kind regards, DRP"
Lynne B.
Apr 2017
Faucets, Fixtures and Pipes Repair or Replace
We were given a smallish window for him to complete another job and get to us. We actually got the call that he would be here much earlier, and that is always a plus!
Response from Dependable Rooter and Plumbing
"Thank you so much for taking the time to review your experience. Some days it can be challenging to keep the schedule on a strict time-frame and sometimes jobs exceed the window frame that was given but we never stop working with our techs and clients to keep the schedule on track! Thank you for your patience and understanding, we hope you will keep us in mind in the future for any plumbing needs."
Gary N.
Apr 2017
Drain Clog or Blockage - Clear - For Business
The Plumber showed up when he said. He fixed the issue quickly and cleaned up after himself.
Response from Dependable Rooter and Plumbing
"Thank you for such fantastic comments for Sean! Do let us know if you require any help in the future!"
Cheryl A.
Apr 2017
Drain Clog or Blockage Clearing
Representative turned up on time, was vey polite, took time to assess the immediate problem and provided lots of information and options for next steps for a longer term solution.
Response from Dependable Rooter and Plumbing
"Hello Cheryl Dependable Rooter and Plumbing is grateful to you for making the time to write these nice words. Sean is a true professional plumber and always goes above and beyond! Thank you!"
Judith O.
Apr 2017
Water Heater - Repair or Service
The technician did not arrive until after 6pm for my 1pm appointment on Thursday, but once Sean arrived, he explained that they were very short staffed. He evaluated my water heater and determined that it needed to be replaced. We scheduled the installation for the following Saturday and the crew was on time and did a great job. The company also gave me a 20% discount for Thursday's inconvenience. Very good service recovery.
Response from Dependable Rooter and Plumbing
"Hello, We'd like to thank you for taking the time to write this kind review! It's great to hear that we were able to show you such friendly and professional service, as our top priority is customer satisfaction. Please let us know if you need anything in the future. Kind regards, DRP"
Tammy G.
Mar 2017
Faucets, Fixtures and Pipes Repair or Replace
David and team did a fantastic job and under a short time-frame. It was after hours on a weekend, they were on their way home and they were committed and enthusiastic about helping me get the leak fixed. They did an amazing job! I would highly recommend their services to anyone.
Response from Dependable Rooter and Plumbing
"Thank you for the review! We are glad you were happy with the customer service provided by our team, please give us a call if you run across any plumbing issues again :)"
John B.
Mar 2017
Faucets, Fixtures and Pipes Repair or Replace
Excellent work quality but VERY Expensive
Response from Dependable Rooter and Plumbing
"Thank you for the review. We are sorry to hear you thought you were not thrilled about our prices. We pride ourselves on customer service and do our best to make sure our clients know the cost of a repair before any work begins. Dragan will be happy to hear that you were satisfied with his work. If there is anything we can do to better your experience with DRP, please do not hesitate to call us."
Lyn R.
Jan 2017
Faucets, Fixtures and Pipes Repair or Replace
B
Manuel G.
Dec 2016
Sewer Main Install, Replace or Repair
i called Dependable when another company failed to clear our main sewer line. Dependable could not clear the main but gave me an option that would clear the line. They cleared it with a hydro jet. Now our main is clear an the work is warranted for 2 yrs. Thanks Dependable.
Radha S.
Dec 2016
Faucets, Fixtures and Pipes Repair or Replace
You truly get what pay for. This company promised a free estimate and I made the mistake of hiring them. The plumber came and he asked *me* to shut the water valve which was right before him. It was too tight but he wouldn't use his tools to shut it off. Instead, he assigned the blame to the dishwasher and went away without doing anything. Meanwhile, the water leak continued and it has spoilt my floor. I wouldn't hire this company again.
Jeannie G.
Oct 2016
Faucets, Fixtures and Pipes Repair or Replace
For me, one of the most complicated plumbing is a toilet fixture. From the flushing device to the wax seal - a plumber would need to have the expertise and finesse. Well, not only was Cecilia extremely knowledgeable, but she was: professional, extremely clean, kind, and respectful of my questions and concerns. I also love the pink van and it brought a huge smile to my face to see a woman plumber! I love that! And I chose Dependable Rooter because they called me;I liked their efficiency! Price is a tad bit high, but WORTH EVERY HARD EARNED PENNY! I've got a plumber!
Beverly M.
Aug 2016
Faucets, Fixtures and Pipes Repair or Replace
Very considerate & knowledgable.
Kevin M.
Apr 2016
Faucets, Fixtures and Pipes Repair or Replace
The plumber was very professional and did an excellent job.
Response from Dependable Rooter and Plumbing
"Thank You so much for the great review! We are always happy to hear about excellent service provided to our clients! If you can let me know who the technician was, we can go ahead and award him for the positive feedback! We look forward to helping you in the future! Thank You!"
Victoria V.
Apr 2016
Faucets, Fixtures and Pipes Repair or Replace
John did a great job. He was on time. He was professional and knew what he was doing. Definitely will call him again if needed.
Shailesh B.
Apr 2016
Faucets, Fixtures and Pipes Repair or Replace
The work quality was excellent. Responded quickly and came on a Sunday to take care of the job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dependable Rooter and Plumbing is currently rated 4.2 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 4:00 PM
Sunday: 7:00 AM - 4:00 PM
Dependable Rooter and Plumbing accepts the following forms of payment: CreditCard
No, Dependable Rooter and Plumbing does not offer free project estimates.
No, Dependable Rooter and Plumbing does not offer eco-friendly accreditations.
Yes, Dependable Rooter and Plumbing offers emergency services.
No, Dependable Rooter and Plumbing does not offer warranties.