Desert Winds Paint and Repair, LLC

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6 Years In Business

Company Details

Contact

920 Santa Ana Avenue Southeast
Albuquerque, NM 87123

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Interior and Exterior Painting
  • Cabinet Refinishing
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
18 Verified Reviews
  • 5
    16
  • 4
    0
  • 3
    0
  • 2
    2
  • 1
    0

Highly rated for

  • Quality
  • Customer Service
Showing 1-10 of 18 results
5.0 Barbara M. Albuquerque, NM
7/27/2023

Good work!

5.0 Ava S. Chimney Rock, CO
2/20/2023

Desert Winds was easy to work with, friendly and professional, helpful & accommodating. When I did not approve of the brand of stain they were using, they agreed to use a different brand I recommended for this particular purpose, based on my own research & experience. Communication was clear and work quality was excellent. Next time I would prefer being on site, but they were sensitive to my needs and and we communicated frequently to achieve the best result.

5.0 Pam G. Farmington, NM
11/10/2022

We had a great team and I would highly recommend them: Jarlon Johnson and Chelston Thompson. They worked carefully and cleanly, spent time and didn't hurry and make mistakes. We appreciated their thoughtfulness in their painting and being in our home. The main thing that impressed us was there precision and their skill.

5.0 Tere O. Albuquerque, NM
9/7/2022

Great people!

Response from Company:

You were great to work with to Tere! Thank you for the opportunity!

5.0 Neal T. Durango, CO
9/1/2022

Got us in early worked fast and quality was good

Response from Company:

Thank you for the kind review Neal, and thank you for the opportunity to earn your business!

2.0 Deb M. Durango, CO
7/6/2022

The painters talked good customer service but didn't provide it. My job wasn't completed, bathroom trim behind toilet wasn't painted & I didn't catch it prior to payment. The project manager never called me to remedy the problem even tho I was told he would. My desk top was scratched by the painters, they didn't cover things well, and didn't clean up well.

Response from Company:

Deb I cannot apologize enough. We have really dropped the ball on your project. This is unacceptable and not at all what we stand for. Our Project Manager will be reaching out to you within the next 4 hours to discuss a plan with you to make this right. Thank you for leaving this feedback so we can audit our process and improve moving forward. If you have any questions please give us a call at (505)302-2454, but please know that we agree that your experience is unacceptable and we are taking this very seriously.

5.0 Mark W. Cortez, CO
6/18/2022

Very professional, we will use them again and recommend to friends and family

Response from Company:

Thank you for the kind words Mark! We had a great time working with you and would love the opportunity to work with you again!

5.0 Thomas H. Farmington, NM
3/24/2021

I don't usually leave reviews for companies, but I just had to for this experience. We hired Desert Winds Painting to paint the outside of our house in Farmington. We've had some really bad experiences with contractors in the past, so we ended up getting 5 bids (they were #5 out of 5) to have our house painted. I really wanted to make sure we were making the right choice. From the moment we requested a quote, I was impressed by the professionalism. During the estimate, it was clear that they are knowledgable in their field, and by the end of the estimate, it was obvious that they were the right choice. The owner, Chris, told me "We take customer service very seriously, and even though we're a small business, we really do our best to provide a big business service with the personal level of a small business". Everything they did from day 1 was a reflection of that. We have a home in Texas that will need painting at some point, and when the time comes, I hope Desert Winds will consider the travel to do it for us. I would give them 10 stars if I could. Thanks Desert Winds!

Response from Company:

Thank you so much for the positive words, Thomas! You were a pleasure to work with yourself! When the time comes, please give us a call and we would definitely consider the trip down to work with you again!

1.5 Linda M. Bloomfield, NM
3/9/2021

Three day project took over a week. Showed up intermittently for short times. Left worksite for the day without cleaning up. Finished job was unsatisfactory, but did not want them to return.

Response from Company:

Hi Linda, I'm sorry that you weren't happy with the work that we did for your house in 2019. When we left on the first day of the project, we got the bulk of it cleaned up, but as this was an old house, there were a lot of paint chips and we did leave some paint chips on the ground (as this was an exterior project), but we did let you know that we would have everything cleaned up the next day. When you called us at 11:00pm that night, yelling and swearing over the phone and then hanging up abruptly, I then apologized profusely the next day and from that point on, we were neat and clean, leaving the jobsite tidy every day we were there. Unfortunately the project should have taken only a few days, however, because of the dogs and your work schedule, we did have to work around your schedule to complete the work. At the end of the project, you were smiling and happy, and stated that you had no concerns, and that you were happy with the work, so unfortunately we didn't know otherwise. That being said, we are a business made of people, and we have improved significantly in our processes since we did your project in 2019, and we are looking to improve even further with every project. We really do appreciate your feedback and will do our best to make sure that every client moving forward has a better experience than this.

5.0 Robert S. Farmington, NM
7/19/2020

Very professional , on time and very courteous. I highly recomend Desert Winds Paint and Repair. You can be sure that the job will be done right the first time..

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