Crystal Epoxy Floor, LLC

the coating fist faded badly, it took a half dozen calls to get them to call me back. They repaired it nicely. Now almost a year later the coating is chipping off in the middle of the garage. I have left several calls and none have been returned. I would just like some customer service and have this resolved.

Arrived on time. Answered all questions. Very nice job.

I would give Diamond Crystal 6 or more stars if I could. They did a wonderful job on my disgusting garage floor. I am absolutely thrilled with the way it looks now. All of the people involved were courteous and knowledgeable and answered all my questions. I highly recommend Diamond Crystal.

Excellent work. Very happy with the way my garage looks!

Terrible experience, huge delays, sloppy work, unsafe floor, intimidating threats, tax cheats. I do not recommend Diamond Crystal Epoxy Floors because of substandard craftsmanship, significant delays on my project, unreliable communication, hazardous conditions, and intimidation from manager Robert Landy Jimenez. I lost thousands because of Diamond Crystal Epoxy Floors. In June 2020 an investigator with The Arizona Registrar of Contractors issued a written directive stating following to Diamond Crystal **You are directed to remedy the following violations by the appropriate means: Poor quality work for Epoxy Flooring - Approximately 75 instances of the following deficiencies throughout 600 sqft of residential floor. The report went on to describe floor peeling up, floor dangerously sharp, jagged pinpoint-like areas, epoxy contamination on light switches, countertops**. Robert and Scott B Hanson, the manager of sales, told me the job would take 1-2 days to complete but after nearly 3 weeks the project was still not complete. I am a first-time homeowner who was remodeling the first floor of my 600sqft townhouse. The job required my entire floor to be clear and I, therefore, had no use of a kitchen or refrigerator for nearly 3 weeks. This happened during quarantine when every restaurant was closed. I had no access to food for 3 weeks. Diamond Crystal did not care and continued to take other clients while I waited. Scott told me Robert even took an unannounced vacation in the middle of my delayed project. During my estimate, the manager of sales, Scott, either lied to me or did not understand how the company works. Scott told me that DCE had some special way of removing my existing tiles and that they would take care of it quickly and at no extra cost. When Robert arrived on the first day he had no idea of the tiles, said it would cost extra, and generally confirmed Scott had no idea what he was talking about. Scott B. Hanson advised me to pay fully in cash for a discount because then they would not have to report the income on their taxes. They are unabashed tax cheats. Robert repeatedly said **this is trash** when he finally came to my house to review the floor. We agreed that I was only supposed to pay when the job was completed. Robert demanded payment before the epoxy was even dry. I should still have half the cost of this job in my pocket. The floor color I selected was nowhere close to what I actually received in their first visit. Robert threatened me when I told him I planned to file a complaint with the Arizona Registrar of Contractors. He said ***but if we try and take the wrong path, keep in mind that this is not good for anyone, and if you make a complaint I can also pin the house, put a link to your house you can never sell it** Diamond Crystal failed to meet our agreement when they refused to make the necessary corrections to their deficient work quickly. I patiently waited at first for them to finish the job, but the engagement deteriorated after they left me for three weeks in a pandemic lockdown with no refrigerator and no place to eat. This company treated my home as a training ground, and I paid the price.

one 8 inch garage floor rough spot will need some attention,have called and I am satisfied it will be done

We located them on HomeAdvisor and they were one of three that we chose to get an estimate from and diamond Crystal epoxy was the best pricing with the same service. Their reviews are all five stars with some four stars. Scott was very professional and informative and had multiple samples and information for me to make a clear decision. I have a greatly recommend this company if he wants your garage floor done. My floor is gorgeous and glowing.

Look, I was told when signing the order that there would be an epoxy quote with a **clear coat** on top. I was told by the crew that the new product does not require a clear coat. OK, but after the crew left I noticed several spots (one large) that you could see the concrete underneath. I called Scott and he told me he would have the crew come back. One very nice gentleman came the next day and recoated the thin areas. He did a good job, but after he left I noticed epoxy sneaker footprints (six of them) on my paver driveway and the epoxy wheeltracks from his sanding machine. I took pictures, but I will try to find something that will remove the epoxy. If not I will have the damaged pavers removed and new ones put in. It would appear that Diamond needs to do a better job of training their employees to be careful. I am sure the young man had no idea that he left his footprints.

Great job, friendly, on-time and the price was very reasonable. I had a great experience working with Diamond Crystal Epoxy Floor and have already given out their card to neighbors!

Very accommodating and great value. Would definitely recommend again.

They did an amazing job at half the cost of other companies. I would highly recommend their company to friends and family members.

Delivered everything as promised and a pleasure to work with.

Scott, who is the sale rep was very professional with a very good communication on customer needs for scheduling through to prep work and finish work. Robert and Cesar did a great job on installation and answering all of my questions about the product and installation procedures. Excellent job with competitive pricing, is really hard to beat! I highly recommended this company that is specializing in both commercial and residential project, based on my experience of hiring them! Joseph J Abhar (M.Arch. LEED Ap, CGP) Luxury Architecture Design-Build

They are very professional and willing to do whatever it takes to make the customer happy.

Great results. Installers were very helpful in moving freezer from garage.

A new company in town trying to make a named for themselves. Price can be beat and the floor looks great. It's only been two weeks but no complaints.

Very good work

Great.

Customer service was great and they did great work on my garage floors!

I received 5 quotes to do my garage floors. Diamond was by far the most professional and informative of the process. Communication was great and very efficient. Floors look wonderful!

My only complaint was that they were always late. However, the work result was excellent.