Diamond Quality Pools

Randy was knowledgable, but in my opinion was mostly interested in selling me a new pad. If it wasn't for his assistant, "Don", I would have requested another person thru Crown Pools.

Randy was informative, dependable and felt he had all under control.

Good experience with Randy, reasonalbe price.

They fixed my pool cover holes just fine.

Great service!

I was impressed when I met Randy. Ask the gentleman for his resume and ask for his experiences. He appears knowledgeable, friendly and professional. After two poor pool cleaning experiences, maybe Randy will restore my faith in the service he provides. We shall see.

They called quickly and came to my home the next day.

We spoke with Randy. So far he has been very helpful and professional. After speaking with several other companies, we decided to use him based on his knowledge, follow up, and great price. Thanks Randy! Rick Hubbard

Their pricing is great. And, they were able to come out the very next day to start my service.

Overall it has been a good experience. The first time we received service I believe a better job could have been done in cleaning the pool. In fairness, the young man showed up at exactly the same time as our lawn service who continually reintroduced leaves back into the pool. I would have been more satisfied had he returned after the lawn service had left and then finished the job. I am also skeptical as to the amount and charge of the chemicals it was stated would be needed to bring the pool water to where it needed to be. Samples of our water with a different company said we wouldn't need as many.

Initially I was quite happy with the service. After approx. 3-4 months of service, consistency was just not there. I'm not sure how one can maintain a pool in less than 5 minutes. A pool service is really based on the honor system as you are typically not home when they come. So we have to believe that they were there and did what was pledged to do. So on the couple of occasions I was at home when the tech came, I found it quite telling that he was in and out in 5-6 minutes. In short, in the end I discovered that my pool maintenance was not as agreed upon and ultimately I wasn't getting what I was paying for.

So far so good. They came when they said they would and Randy actually pursued the business (good sign) while the others didn't seem to care. The pool was cleaned well.

I had a set appointment. They showed up five hours later. The guy didn't even look at the equipment. Flipped on a switch and decided it was "fixed" because it came on. 30 minutes later I was back on the phone with them stating my problem was not resolved. They sent out another tech (1 1/2 hours later) who, again, didn't take the time to look at the system but explained to my 15 year old son what he needed to do to fix it! Even though their website says "free assessment", their "advice" cost me $65.00 -- BEWARE!

They were excellent!

They responded promptly. Had the repair done when promised. Provided alternative to save me money.

Randy was very courteous and professional. Also very knowlegeable regarding needs for repair.

Great company good value never missed an appointment I would reccommend the company to friends and family

We should not be expected to pay $519 for 4 weeks of service that left our pools green and with broken equipment. I don't understand the extra charge for PhosFree since you were supposed to be using Phos-free. I don't understand the charge for the DE filter cleaning since I hired someone else to clean the DE filter. The 1st week, the technician broke the fence around the pool. The 2nd week, the pool plumbing was leaking and we hired someone to fix the leak. The 3rd week, the trap before the pump was broken. After your last visit, I found a green pool w/ leaves. I cleaned the pool and I don't think your technician ever brushed the sides.

Great service...Reliable and got the job done in a timely manner.

A very nice experience, thanks I will do business with you guys in the future.