About us
Post Construction Clean up (Residential & Commercial), Move-outs, Move-ins, Deep/Sanitation Cleaning, Airbnbs, Maid Service - Recurring, Weekly, Bi-Weekly, Monthly, Bi-Monthly, Office Cleaning - Janitorial, Window Cleaning (Single Story Residence) Event Prep Cleaning: Weddings, Birthdays, Graduation WHY US: We are bonded and have several 5-Star ratings. Are cleaners are experienced, passionate about cleaning, and possess excellent work ethics. We have been thoroughly screened and background checked. Our Motto: Quality Services At Its Finest
Business highlights
17 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 9% | ||
| 13% | ||
| 0% | ||
| 4% |
Showing 1-23 of 23 reviews
Susan B.
Oct 2023
Diane and her helper did a MAGNIFICENT job. This home had belonged to an elderly man who hadn’t cleaned his home in a very long time. They got every nook and cranny clean, including
Donna H.
Oct 2023
Very good work. Nice attitudes.
Kimberly B.
Aug 2022
Diane Rogers house cleaning service was absolutely amazing! I would highly recommend her to family & friends. Thank you, Kimberly Brewer ???
David F.
Dec 2021
Diane seems rushed. I was quoted an amount for 3-4 hours of work and was told that was by the job not by the hour. While the house was clean after she left I found quite a few spots that she missed, that if she had taken more time should have been seen. I will cancel the next cleaning. She didn't even use any of her own cleaning materials and I still paid the full amount.
Response from Diane Rogers Cleaning Services
"I specifically indicated that i charge by the project / job and not by the hour. Everything that was asked of me was done."
Diana F.
Jan 2021
Diane and her team were very hard working and did an excellent job. My sister-in-law has been very ill for months, so much of my brother's home needed deep cleaning - it was a difficult job. Diane came to set up her crew and make sure everything was on track. They then worked tirelessly for hours to get things set right. Diane returned towards the end to ensure the crew had done everything properly. I've not ever had an experience of a company owner doing such amazing quality control -- very professional. My brother was so happy to have gotten this help -- it was my Christmas present to him and he said it was the best thing he could have received.
Response from Diane Rogers Cleaning Services
"Your positive feedback is greatly appreciated!?"
Laurinda F.
Nov 2020
They left dirty water marks on my carpet that I had to scrub clean. The left their step stools behind and I contacted them right away and 3 days later they still haven’t picked them up. They missed a couple of corners.
Response from Diane Rogers Cleaning Services
"Hi [Member Name Removed], My apologies, you did contact me regarding the step ladder left behind, however we haven’t had an opportunity to pick it up due to our booked schedule. If it happen to be in the way of things you may dispose of it. You also mentioned there were stains left on the carpet which we were not made aware of, nor did you voice a concern about during your walk through prior to us leaving your home. You stated we missed a few corners which we would have gladly cleaned if this was shared. This is our company sole purpose of doing a walk through so that in the event something is overlooked we can correct it. You also could have called us which you never did. Just to mention a couple of things that we did going the extra mile - cleaning your excessive dirty ceiling (in the bedroom, dining area & kitchen) which is not a part of our deep cleaning. Your ceiling fans were extremely dirty and typically are a part of deep cleaning, however yours required extensive work which we did. As a professional we pride ourselves on providing exceptional customer service. We would have easily accommodated your grievances had we known. Instead you decided to write this review without giving us any notice or opportunity."
Tom S.
Oct 2020
I’m super picky and usually NOT happy with cleaners I have had.Moved into a smaller place with just my big sloppy boys/ men 15 and 25.The customer service and attention was amazing.The team sent over were thorough, courteous and professional.Even waited for us to get home, such care for their customers.Use them and often, but not too much as I will need them!! Amazing DEEP CLEAN
Gale E.
Oct 2020
My house was absolutely beautiful after they were done. Very professional. Would recommend them to anyone
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Patricia M.
Oct 2020
It ended up being deep cleaning wish was explained and approved. I was happy with the outcome
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Bob W.
Oct 2020
Excellent, Diane is thorough. We have used other services but this company far outshines the big corporations. We have signed up for monthly service.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Shelly P.
Aug 2020
Horrible the worst cleaning lady I’ve ever had she would mop and sweep the floors and not move the carpets when she dusted she dusted in front not around not behind didn’t lift anything up She left cleaning solution all over the bottom cabinets comet on the bathroom rug and on the cabinets cleaning solution!!!!
Response from Diane Rogers Cleaning Services
"[Member Name Removed], I responded to your concern as soon as I was made aware there was a problem. We pride ourselves on utilizing corrective measures to remedy these kind of situation as they arise. I also offered to come out and personally clean your home myself but you insisted that I not come. As a business owner I can only be in so many places at one time so I rely on my team to pick up the slack and handle many of the cleanings. As a mends to this situation I mailed you a complete refund. Subsequently, the cleaner who initially serviced your home was reprimanded and no longer works for my company."
Susan P.
Jul 2020
Diane did a great job and was very professional, this was the second time using her and I will definitely use her again.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Peter C.
Jun 2020
I was especially concerned about Diane being able to clean my apartment, as it had become very filthy during the pandemic. Not only did she do exactly what I asked, she did it with great skill, professionalism, and courtesy. I would hire her again in an instant!
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Stacey S.
Jun 2020
Diane was responsive and punctual but for the price paid, the services we not great. I expected a deep cleaning and ot was dine done to my standards. The blinds were not dusted the kitchen floor was dirty and countertops were not cleaned. The mirrors were not clean. She was very nice, but i don't think it was worth the price.
Response from Diane Rogers Cleaning Services
"[Member Name Removed], My objective is to provide good customer service and a quality cleaning. In response to your review the kitchen counters were clean, in fact I also polished them after wiping them down. The kitchen floor was not only mopped but I also did a rinse after mopping. I would have more than willingly come back and still would had I known your disappointment."
Danielle A.
Jun 2020
Diane arrived with her crew and seemed a bit overwhelmed by some furniture that hadn't been moved out yet. I explained that this would be a pre move in cleaning. The house wasn't in bad shape, 2 of the 3 rooms and the master bathroom had just been completely re-done, new floors & painted so it shouldn't have been that hard to take care of the rest of the houses floors, clean exterior of cupboards, dust etc. She did not end up cleaning the house. I paid the $50 rescheduling fee she requested. I believe that if you are a returning customer with an already clean house Diane can take care of your needs.
Response from Diane Rogers Cleaning Services
"Wow....[Member Name Removed], this review is completely not true & un justified! When I arrived at your home your rental property had furniture left from your previous occupant, along with lots of food in the cabinets, lots of flooring material yet to install, unfinished tiling in the bathroom, paint cans, and four people who showed up to open the door. When I entered the home your tenants explained to me that they were scheduled to move in the following day. The wife had a small infant about a week old with her which should have NEVER been in your home in it’s current state, especially with the Corona virus pandemic having no respect a person! I took several photos to serve as proof regarding the current condition of your home. You never followed up with me to reschedule. Your current tenants were quite disappointed that you expected them to move your previous occupant’s furniture & belongings before they could begin to move their things in. In fact, the wife stated to me that she was not accustom to these kind of conditions. You’re not taking ownership. You dropped the ball! You should have known the current condition of your home before contracting our services. The $50 you paid only covered my cleaner’s time not mine. I loss money on this day accepting this clean! I had other cleanings which I could have very well scheduled but I gave you preference only to be disappointed in your lack of knowledge regarding your own home, the value of my time, and more importantly your current tenant’s well-being!"
David W.
Jun 2020
Upon arrival she started working immediately and diligently and kept at it for 4 solid hours until my apartment was clean. She did a great job! I'm definitely going to ask her to come back again in the future!
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Veronica A.
Jun 2020
It was good. They cleaned well.
Response from Diane Rogers Cleaning Services
"Speechless!"
Cynthia H.
Jun 2020
It went excellent. They were on time, they did a thorough cleaning and completed the job within 3 hours.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Maia S.
Jun 2020
She was very good. No issue, everything was good, and no problem or anything.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Medini D.
Jun 2020
I hired them to do monthly cleaning because they did a good job with my moving cleaning. I'm planning to continue using them. Diane was very responsive. When I schedule the cleaning she takes care of it and she's good with her customer. The crew did a good job, I don't have anything bad to say about them, they were very friendly and focused on what they had to do.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Barbara B.
Jun 2020
It was great!!!
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Korissa M.
Jun 2020
The lady showed up on time,very professional and the products were green. The cleaning was immaculate. Well done!
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Donna H.
May 2020
Everything went very well. The workers clean my entire place without any problems. They were pleasant, professional, and word very knowledgeable about what they were supposed to do. Would hire them back in a heartbeat.
Response from Diane Rogers Cleaning Services
"Your review is appreciated."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Diane Rogers Cleaning Services is currently rated 4.5 overall out of 5.
Diane Rogers Cleaning Services accepts the following forms of payment: CreditCard
Yes, Diane Rogers Cleaning Services offers free project estimates.
No, Diane Rogers Cleaning Services does not offer eco-friendly accreditations.
No, Diane Rogers Cleaning Services does not offer emergency services.
No, Diane Rogers Cleaning Services does not offer warranties.