Direct Home Outlet, LLC

We hired DHO back in April to replace one roof. We worked with Izaac first who did not communicate with us unless we emailed first. Over and over we were told supplies were not in, and our install was pushed back from June to the last week of August. The week before our install, we were notified that Izaac was taken off our project which we thought could be a good thing. However, Andrew who was put on the project is almost as bad at communicating as Izaac was. We were also told at e beginning that DHO did not sub out and low and behold, subcontractors came to install our roof. The installers left a mess and damaged our swamp cooler, which still does not work properly and leaks water all day. We are now waiting for our gutters to be installed and have not heard from DHO as to when that will be done or as to when or how our swamp cooler will be fixed. The saddest thing about this is we spoke to two other companies after we made the mistake of hiring DHO who could have done the work for 2-3k less expensive and had all of the supplies to get the work done as early as July. But due to poor communication, we were unable to get out of this contract. Look elsewhere! I highly discourage anyone from using this company. I am sure if I take as long to pay them as they are taking to finish this project and fix what was damaged, I would be sent to collections. Good thing we have an attorney on retainer for another contractor who screwed us. If you are new to Idaho, especially from CA, beware of contractors overcharging or doing what DHO has done and is still doing to us.

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Ordered the door in August. Had 1 call from the installer saying we would be scheduled. Paid deposit. Now it is mid-October. Have not heard anything. The installer is on vacation.

SPOCKE WITH CUSTOMER AND VERY HAPPY THE JOB HAS BEEN DONE

We had a great experience with these guys from start to finish getting our new windows! The installation looks great and now I have beautiful, easy to open windows all throughout my house. They even upgraded all of my windows to the pull out to clean ones at no extra charge to me. Our basement windows had a lot of water damage, but they were able to take off the old trim and reseal them and they look great! Windows are not cheap, but Home Direct Depot is the way to go!

The price was a little on the high side, but they were the most reasonable price of the six contractors who gave us estimates. They began the project much sooner than they originally said so that was a plus. They have been professional. They are taking their time and doing it right so we like that. They are still completing the project and, so far, we like their work.

The windows are amazing and the install was unbelievably fast. It did take three months for the process from consult to install so plan accordingly.

Any time I had a question along the way they were quick to respond. The installation crew were curtious and fast.

They were very professional did a awesome job

I thought the value for the windows was really good. The installers were awesome. They descended on our house in a swarm and didn't slow down until they were finished. They did a great job. Keep in mind that these windows are built to order so it can take 4-6 weeks before your windows are ready to install. Then the installers can be backlogged 2-4 weeks. We lucked out and ended up only waiting a week for our install. If I had a criticism it would be that the sales guys could be better about staying in contact with their clients while they wait for their windows.

The window installers were very professional and did a very good job.

Took a while to get my doors and windows. Quality products all My screen for the patio door is not very user friendly and I asked Andrew if he could find me another. Company does not really communicate in a timely manner with customer. I had to initiate any communication about product or any questions I had.

work has not been done yet

Very dependable, honest.

All of the guys were friendly, professional and courteous!

They were super busy this time of year but they still worked us in and even when I had a problem they came right out and took care of us. I would hire them again without hesitation. I recommend them to anyone I know looking for new windows.

Job of installing sliding doors was done nicely and on time. Cost was resonable and I shopped around. Well pleased.

CONSUMER DIDN'T WANT TO LEAVE A MESSAGE.

Andrew was really fast to get back to us on scheduling a quote. He was able to get out the next morning for us and gave us an easy to understand breakdown of our pricing options.