Discount Roof

What can I say that has not already been said, I also got ripped off. Used them summer of 2021 to repair a hail damaged roof and they were fine, did a good job. So when I was hit by a tornado in March, I thought I had a reliable roofer and reached out to them. They gave me the same old song and dance that theyâ ve given everybody as of late. I gave them a large deposit for a new roof and siding. Then like everyone else on here they made one excuse after another, then ceased all communication. And now my house is four months behind where we should be. These men are con men playing a long game. Drove to where there office was in Lakeway, and of course itâ s been vacant for months. After more research, found that the owner has been setting up LLCâ s like this for years, and shutting them down suddenly. The latest positive review was from a relative of the owner as they have the same last name, Widmayer. And the positive review prior to that was from the company that wrapped his truck. I hope they burn in hell. Update, they now go by discount roof company. Same people different name.

Took my deposit and disappeared. Got a quote from Brian and have been given the run around for months. Now all the numbers are disconnected. Very disappointed that homeadvisor recommended them.

Do not do business with Discount Roof USA. They will take your money and never do the work. Check all other reviews They will keep putting you off for months and then stop taking your calls altogether. Multiple people are now filing civil suits against the company, salesperson, and owner. If I could have rated them a zero I would have.

Stay away from Discount Roof USA out of Lakeway. They will take your deposit and then cease all communications. Been dealing with these conmen since January 17. Nothing but excuses and lies and blaming everyone else. Even switched to a different style of shingle since it was more â commonâ and more readily available, so they said. Still no action. Contacted another local roofing company and had a new roof in one week. With the same shingle coming from the same San Antonio supplier Discount Roof uses. And probably did a better job. Donâ t deal with these crooks. Evidently â Veteran Ownedâ doesnâ t mean as much to these liars. According to the contract Iâ m supposed to get half my â depositâ back if I cancel the contract, which I did. Still no payment and itâ s been over a month. Iâ m doubting they even have a legitimate business. In my opinion, Brian Widmayer and Jay Fishback are nothing but thieves.

I hired Discount Roof USA to roof my house last year. They claimed to have completed the job but I noted that they had not replaced a rain cap on one vent and left another vent on the roof tilted at a 45-degree angle. Their salesman corrected these. About a week later, my wife found a rain diverter that their crew had removed from the roof laying in our yard. After multiple calls over a week, I got them to re-install it. Several months later, an AC tech noted that our hot water heater vent duct (in the attic) had been knocked down. We could see light adjacent to that roof penetration (this was the 45-degree angle vent they had fixed earlier). We went up to the attic several days later while it was raining and found that water was leaking into the attic. Again it took multiple calls and a couple of weeks for them to correct their job. The roofer doing the repair of the water heater duct slipped from the rafters in the attic onto the ceiling drywall while fixing the hot water heater vent, cracking our ceiling. I have made many calls to them over the last month to have them fix the damage to my ceiling but they never answer their phone and have not returned any calls during the last week. Recommended?

I hired Discount Roof USA to roof my house last year. They claimed to have completed the job but I noted that they had not replaced a rain cap on one vent and left another vent on the roof tilted at a 45 degree angle. Their salesman corrected these. About a week later, my wife found a rain diverter that their crew had removed from the roof laying in our yard. After multiple calls over a week, I got them to re-install it. Several months later, an AC tech noted that our hot water heater vent duct (in the attic) had been knocked down. We could see light adjacent to that roof penetration (this was the 45-degree angle vent they had fixed earlier). We went up to the attic several days later while it was raining and found that water was leaking into the attic. Again it took multiple calls and a couple of weeks for them to correct their job. The roofer doing the repair of the water heater duct slipped from the rafters in the attic onto the ceiling drywall while fixing the hot water heater vent, cracking our ceiling. I have made many calls to them over the last month to have them fix the damage to my ceiling but they never answer their phone and have not returned any calls during the last week.

Replie quickly, arrived on time, and communicated well throughout the process. They also hire veterans. Love these guys.

Richard McCoy was very knowledgeable and honest and took his time to explain the claim process and the quality of the product to us. He was very professional and provided excellent customer service and got the job done promptly. He was not a pushy salesperson nor critical of the competitors in the process when getting estimates. We greatly appreciated not being pressured into making a hasty decision before commitment to allow us time to verify that everything was accurate and a great product as promised

Rich was great to work with, highly recomend Discout Roof.

Excellent customer service was the main factor in selecting this contractor, they completed the project promptly and professionally highly recommend Discount Roof USA.

Everyone was very professional. N completed project as promised

Ask for Jay Fishback to work with you on getting a quote. Jay is AWESOME! He taught me all he knows about roofs, helped me understand the product and install process, and worked with me to help me feel like I was getting a good deal! He was looking out for my pocket book, and gave me the information without trying to steer me in any particular direction. He stopped by when I needed him on short notice and followed up to make sure I was happy. Install was quick! They dropped off supplies on day 1, started install the morning of day 2 and at 4PM of day 2 they were done with the install. I had a couple of concerns with some ticky-tack issues: some caulking I could see from the street and a painting error on some soffit repair. They sent out Alex the VERY NEXT DAY to fix the issues with pro precision. My roof now looks like a million bucks! The reason I canâ t give them 5 stars is because of the front office. After I signed the contract, I was supposed to get a welcome call, I had to call them. I was told I was going to get my roof 7 to 10 days after signing. 7 days went by, so I sent an email and was told I would get an install date by Friday. Another week went by. Emailed them again, and I was told they would call me when they had an install date. Another week went by and I sent another email and after complaining sternly they said they would have my install date in two weeks. So a 7-10 days wait turned into a month. â ¹ï¸ Iâ m not mad that it took a month. Iâ m most disappointed that you werenâ t living up to the expectations you gave me and when you missed the target, I had to be the one to initiate contact to make sure I hadnâ t been forgotten. A five star business would have initiated a weekly update on my status at the very least. Also, why canâ t you give me an install date when I sign? Donâ t get that, and it wasnâ t communicated to me. Brian (owner), this is the weak link in your business. Communicate with your contracted customers! Your project manager needs to get it together to take your business to the next level! You have awesome sales staff and a stellar product with an unbeatable price point. You deserve better project management.

We worked with Carlos on a home improvement and it has been a disaster. We were bidded $79,300 for 2 small decks, 2 bathroom remodel and a kitchen remodel. The scope of work had everything right, however the contract didn't match it. The contract was incredibly vague as far as how much was bidded for each item. The contract didn't stipulate that they only ended up quoting us for 1 deck and majority of the items bidded were only a fraction of the true cost and we stuck to the low cost for everything to stay in budget. They didn't order the cabinets until almost 2 months later than they were supposed to despite us asking for them. We caught that they missed the entire countertop bid after the original bid was signed. Instead of signing an addendum, Carlos kept saying 'we'll make it good,' instead of addressing the problem. We addressed it 3 times and nothing. We are now right at $100k, $21k over budget and used literally everything we pulled to do this project and nothing extra we had planned to use the extra money for. Its been a month and a half since hearing from Carlos and the project still isn't done. We ended up working with a different contractor to finish since Carlos bailed. They still owe us a few thousand for items we had to purchase that were covered in the bid but thanks to their neglect of the project, we had to go buy it instead of the project manager or another employee handling involved with the project as they were paid to do. Carlos was really nice in the beginning and talked a great game for the development of this project. The execution however was absolutely awful.

Bad experience.

They did an excellent job, and They were less expensive than the others.

The color match was less than desirable. The roofer, Brandon, was very professional and arrived on time.

I am a first time home buyer and they gave me a piece of mind because i no nothing about roofs contractor assured me they would fix it right and it was affordable

I did have a problem with them not coming one day and I had to call to find out about it. He said it was because they expected it to rain, but I felt I should have been called in the morning.

I am always extremely reluctant to begin the process of hiring people for home repairs. Discount Roof patiently walked me through this process, addressing each of my concerns in a way that made me feel comfortable enough to move forward. And better than that, they delivered what was promised in a timely manner with no extra charges cropping up. Highly recommend.

Quick response. Quality work and product. I would recommend them for you next rain gutter install.

Great company. Quality work. On time. Excellent communication.

I was pleased that the work crew arrived even before they were expected and did a really good job for us. Tamara was really great with the scheduling and follow-up. Brian, the owner, is a veteran and an Eagle Scout (!) and is an expert in this field. He informed me of everything that should be corrected with my roof repair, and the cost was very fair. He checked on the crew's work twice, and then a final inspection to make sure everything was done properly and to my satisfaction.

Discount Roofing response time was very quickly. Will was able asset the roof gave very good price and completed the work the same day. Excellent work.

Tamara was very diligent about following up on my request and handled issues quickly!

Friendly, fair, and quick.