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I would not under any circumstance recommend this company. They are not licensed or bonded even though they will say they are. They only pose a business license. We were effectively forced to be our own project managers. We continually had to review their completed work and have it redone for both safety and aesthetic reasons. They made every part of our project a fight and phone call with the owners to have it completed the way it was laid out in our contract. Worst of all we ended up paying 30% more than the competition for less than subpar work. If I could give them negative stars, I most certainly would. Our pool was over 20 years old and in rough shape. The pool deck was cracked, we had drainage issues and major leaks in our pool lines. Due to the pool line leaks we decided to get the entire backyard redone including the pool. Our project included the following: renovating the existing pool, add a fire pit area and a large composite deck off the pool. We provided Dive In with a scale outline of what we wanted with all the measurements and placement of each component of the project. This was provided to Dive In before they quoted the project. We also had the ground marked out with paint when they took their measurements. As soon as we started work, they began refusing to replace all the lines and the composite deck as stated in our contract. We had to have a phone call with the owners, to get the lines replaced due to the actual condition of the lines during their repair attempts. They even attempted to get us to pay additional for replacing the lines. We then had to go back into negotiations for the contract because they did not want to complete the deck as part of the contract, we also had to omit the fireplace. They stopped work on our project for weeks while this was happening and held our deposit ransom while they consistently tried to make the contract only fit their needs and ignored what we originally asked for. Being really shady during the whole process. Once work recommenced they would show up unannounced and at all times of the day and on the days they were supposed to come they wouldnt show. We ended up needing our spa rebuilt as well, it became evident they had very little to no experience doing this work. They poured a cold joint in the concrete and the plumbing looks like a 5 year olds erector set. We will more than likely have to replace all of their work very soon. Once we got to finally laying the concrete deck Dive In calls to tell us the sq ft changed. Mind you we never changed it, they tell us to shrink our design or pay more money for the additional sq ft. Lee, one of the owners ended up screaming at my husband for refusing to pay them extra and threatened to completely stop work unless we did. Jeff the owner calls us back and says we have to pay at least half. It then takes two weeks to get the deck poured because they never ordered the color that we chose for the pool deck finish. The whole experience was an absolute nightmare. Their employees do subpar work at best. We paid roughly 30% more than we would have with anyone else for subpar work and their game is to take your money and try to do as little of the work if any, while you struggle to either get your money back or get them to actually do the work. Jeff and Lee are the most self-serving, dishonest people I have ever encountered in my life.

Jeff is all about customer service. He is very knowledgeable and goes above and beyond to maintain customer loyalty

Prompt, dependable and courteous.

I have just started with Dive In over the past couple of weeks, and based upon these weeks, their service has been great. They are timely and professional. I am glad I found them!

So far, this has been a fabulous experience. Miguel got my filthy pool sparkling!

Awesome service, our pool was really, really bad. We never had this problem before but this year it was really green. Jeff, Miquel and the Dive In team has it blue and we are looking forward to swimming soon. We are very pleased with Dive IN. n.reed

Great technician, prompt and courteous service.

Very nice people friendly knowledgeable prompt courteous service a pleasure to work with . I hope this continues so far do good I am very pleased .

I had a real mess on my hands. It's just perfect now. Great job and great customer service from Jeff.

Nice guy

none

GREAT company

Jeff was great to work with and knew options and was very nice on top of all. The project was completed on time and of course, it looks awesome.

Jeff was efficient and proactive. If he didn't take the initiative in this economic climate, I wouldn't have considered this company for our business needs.

excellent service. Jeff came at appointed time, gave a very good explanation of work to be performed. Did the work as agreed, and did an outstanding job. I will certainly recommend him to friends.

Fast, professional, and courteous. Would recommend to anyone.

they seem to be very professional. They called back on if everything looked fine. They gave cell phone number/e-mail and office. which I think that is very good to do follow up on your work

I can't begin to tell you how great Jeff with Dive in was! His pricing was perfect. He told me what needed to be done and went beyond for the same price when we hit a snag completing the cleaning on time and according to the specs of the buyer. He was punctual, professional and fully equipt for everything. I will not use anyone but Jeff in the future.

Jeff is very professional and a great guy to work with. He was very helpfull in getting us the right maintenance plan and product . I highly recommend them for all your Pool needs.

Very impressive company! The owner came out personally the same day with another service technician and took care of my pool problems. They were very professional, courteous, and knowledgeable about my pool. A+++ Company...I will refer them to anyone that I can! Great Work!

Always got in touch in a timely manner, friendly and best price.

Very professional in appearance and bid presentation. Impeccable references. Looking forward to having them service our pool during the course of the upcoming pool season

Mr Jeff give me the confidence I needed, to leave everthing up to him to do the job. He communicated with me regularly at each step of the process to let me know what he was doing. The day of the final process he instructed his worker, and I must say I recomend his service as EXCELLENT with five Star's.

Great job. Pool never looked better.