Don Dowling Plumbing & Heating, LLC

I like the work, but the owner seem annoyed if I asked any questions about the work involved or the price. It was a take or leave it mentality. This is the reason they were not given a 5 rating.

I ve hired Don a gazillion times to service my several investment properties and my personal home. Always reliable, easy to work with, honest and trustworthy. Highly recommend

In my recent interaction with Don Dowling, I found him to be dishonest and unethical. He put down his own employee, raged at his customer (me), and showed himself to be shrill and short-tempered. People make mistakes. What matters is how you respond to them and make things right. After Dons apprentice made a series of mistakes when trying to fix a tankless water heater, Don agreed to make me whole (his words), after I spent $600 for basically nothing. Once his apprentice failed to diagnose the problem (let alone fix it), I felt no confidence in having him continue, so I hired another company, which fixed it successfully. In response to Dons promise to make me whole, Don agreed to install a new dishwasher I had purchased, a job that could easily be completed in an hour. But when I tried to schedule a time for him to do the work, he basically & ghosted me, and did not respond at all, even after five texts and three phone calls over the course of a week. Only after I texted saying that I might share my experiences on HomeAdvisor did he respond to me, and did so angrily. Throughout this period, I had held out hope that he might do the right thing and fulfill his promise to me, or at least come up with some other way to make things right. But he did not. In general, I live by the rule that people are basically good. So when I run into a situation like this, I lose a bit of faith in humanity. Good people do not run from their mistakes, they do not make promises they have no intention of keeping, they do not rage at their customers, and they do not disparage the people who work for them. Sadly, Don Dowling was irresponsible, angry and dishonest, and I do not advise anyone hiring him or his firm.

The plumber who came was a gentleman. He was helpful and informative and worked quickly. He was able to complete all necr

Don has helped me a great deal over the years at one point I thought I needed a new boiler but he showed up did a quick fix the only issue I have with it now it may be too hot. I had one room in my house that was extremely cold had to use space heaters to heat it up Don came over for another reason and we mentioned it and real quick he discovered what the issue was and fixed it. I cannot say enough good things about Don.

I feel comfortable with him in my home and his always sound advice