Done by Tone LLC

I’m hesitant when sourcing new vendors for repairs and installs at our home because of past terrible experiences but this was absolutely one of the best. Tone (the owner) was prompt and able to do an emergency job for us right after thanksgiving when our furnace finally failed just when we hit freezing temperatures. Within 24hrs we had a new unit, reasonably priced for the install fee. He even identified a bigger issue from the original install of our old u it that was causing us major issues and spent several hours repairing it so our new unit would work properly. He truly went above and beyond, great communication and service especially for a small mom and pop vendor. My husband has even referred him to properties he manages for service because of our experience, which is rare for him to do.

I only got a Freon refill and was charged over 1k.

Very nice technician.

We have used a lot of other vendors in the area, and there is a lot of price gouging going on. Done by Tone is one of the rare companies that prices very fairly. They are also truly available 24/7. I have called them off hours and they are right out when you need them.