Drains Plus of Jacksonville

4.31 |42 Verified Ratings
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Drains Plus of Jacksonville

4.31 | 42 Verified Ratings
Write a Review

904-510-7358

500 Azalea Drive
MacClenny, FL 32063
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Drains Plus of Jacksonville


Drains + has been in business since 2007, with over 10 years experience in plumbing and water conditioning. 100% customer service is our goal, so give us a call today!

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In Business Since: 2007
Screening
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Ratings & Reviews
Drains Plus of Jacksonville

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 42
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0.5   |  06-19-2019
Review by Daniel A. in Jacksonville, FL
Drains Plus of Jacksonville advertises a free estimate, technician Bud came to property, could not identify existing system for restoration, said I needed someone else to look at it, charged me a $225 service fee for zero input or information (except possibly showing his ineptness in this case). Very disappointed with the knowledge level of what I thought was a professional expert in the field through Home Advisor. Response to Contractor s comments: What happened was I realized you charged me $225 for nothing. Your free estimate turned into $900 to restore water (which I accepted), but then turned into $3000 plus I need a well company to come to my property first for additional thousand of dollars? You charged me $225 and could not even identify my water source? Then a local handyman at my residence for paint work identified and fixed my system in about 2 hours for $400! That is when I realized you ripped me off, tried to bait and switch me, and when I did not agree to thousands you charged me $225 anyway, instead of admitting you could not figure out my system and referring me to a professional. The right thing to do in my case would have been for you NOT to charge me, at least showing some level of professional goodwill for your lack of knowledge and ability, instead of the GREED and IMMORALITY you displayed. To anyone who might read this review, I recommend finding someone other than Drains Plus of Jacksonville for your service needs.
Response by Drains Plus of Jacksonville: I was at your property for over an hour helping you figure out your system! I also let you you know that the fee that you were charged would be discounted off of your bill for any of the work needed if you decided to have the work done and if you used my business to complete the work! You was completely happy with my services at the time, so what happened?

1 of 1 users found this review helpful.

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5.0   |  
Review by in Jacjsonville, FL
-
Response by Drains Plus of Jacksonville: Thank you, Miss Nicole C. [Consumer name withheld at their request]!
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5.0   |  
Review by in Jacksonville, FL
Bud was very good and actually tried to help me resolve priming the pump but turned out it is a well issue & he doesn t do that. He went above & beyond what he should have & I appreciate that.
Response by Drains Plus of Jacksonville: Thank you, Ms Cheryl for your kind words!
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0.5   |  05-15-2019
Review by Brian R. in Jacksonville, FL
He came out for a simple drain cleaning. He did unnecessary work, didn t have necessary tools to do the job. Didn t clean up. Then charged my wife $400 and said I need to call another company and didn t know why he couldn t fix it. Now I have to clean up his mess. Worst experience ever!!
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5.0   |  
Review by in Jacksonville, FL
Response by Drains Plus of Jacksonville: Thank you and we appreciate your business!
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4.0   |  
Review by in Jacksonville, FL
fast, effective, efficient
Response by Drains Plus of Jacksonville: Thank you and we appreciate your business!
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5.0   |  
Review by in Jacksonville, FL
he was a kind and explained everything on the phone and again as soon as he arrived to my house. He was professional and answer all the questions that i asked him. the price that he charged was a bit expensive..... but he was the only one to answer my call during my emergency. i would call him again if thhre is a slow drain on the showers and or toilets in my house. Semper Fi
Response by Drains Plus of Jacksonville: Thank you sir for your business!
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5.0   |  
Review by in Jacksonville, FL
Response by Drains Plus of Jacksonville: Thank you!
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5.0   |  
Review by in Jacksonville, FL
The work was done quickly and professionally. Bud was able to identify the problem and fix it for a very reasonable price.
Response by Drains Plus of Jacksonville: Thank you for your business!
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5.0   |  
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Showing 1-10 of 42
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