Dream Decks

STAY AWAY!!!! Signed contract July 2020, fired Ryan February 2021. Filed DPOR claim March 2021 and finally by April 2022 went to court and won that case along with the DPOR case. Officially recouped $15,680 through a slow grind collecting weekly payments from Ryan which just ended July 2023. He has no clue how to run or manage a business. I implore anyone reading this to go to DPOR website and search Dream Decks LLC and see for yourself all of the violations. I have been holding out on this review for years now because I wanted my money back. I finally have it and I NEED the general public to know how terrible of a person and business owner Ryan Smith is.

After calling numerous other decking companies and having no one return my phone call - Ryan from Dream Decks returned my call that day and was at my house the next day to provide a quote. I was all over the place with what I wanted so Ryan was nice enough to provide several quotes that covered different aspects of the work we wanted done. This let us decide on exactly what we wanted for our budget. Once the contract was signed the work started within the week - Ryan's team was prompt and professional. They delivered a Trex deck that looks amazing and a concrete patio that has become my personal BBQ HQ! It's great and I couldn't be happier with the work by Dream Decks.

Very professional and covered all aspects

Dream Decks personifies incompetence and mismanagement. They would make a great small business case study in (1) what not to do to build a customer base and loyalty, (2) how important project management and customer service skills are to any company, and (3) the impact of poor business acumen and internal (within the organization) and external (to the customers, suppliers, and vendors) communications are. This company completely failed this customer at every step of the process. Their mantra and company logo should read, "I'm sorry, yes we screwed up, but you're going to love it when it's done" Why this particular mantra and logo? Because that's all this customer heard from the owner and Scott as a way of mitigating all of the missteps and lies experienced as part of my customer experience. In my humble opinion, the owner (Ryan Smith) is absolutely clueless. Scott Turlington, the sales rep that visited my home and the principal bad actor during this whole misadventure, was rewarded by a promotion to Operations Manager for Dream Decks..and he is still negatively impacting me and probably even more customers. The following paragraphs outline my experience.I scheduled an appointment with Dream Decks through Home Advisor. That appointment was confirmed by Home Advisor on October 23, 2019 via email. The appointment with Dream Decks was scheduled for Friday, October 25, 2019 at 9:00 a.m. for the purpose of obtaining an estimate to install a vinyl/PVC fence. I did not hear from the company directly as was advertised by Home Advisor. I contacted Dream Decks and spoke with Scott Turlington about the appointment. Scott had no clue that an appointment was scheduled through Home Advisor and stated that there was no way anyone from his company could make that appointment. We agreed to reschedule the appointment to Monday, October 28, 2019. Scott showed up on October 28th, I defined the requirement for an ~50-linear feet of 4-ft vinyl fence with one 4-ft wide gate. Scott took his measurements and then he departed. He provided an estimate at 8:00 p.m. that same day as an attachment to a text message. I responded with the lowest-cost estimate I had already received from Lowes and Scott indicated that they could match the Lowes price and that Dream Decks was a Lowes registered installer and that they installed this same type fence all the time. Scott agreed, in a text message, to submit a revised proposal based on the lower price. I asked that the revised proposal include a start date and an estimated amount of time it would take to complete the job. Scott's text response said, We would do the job on 11//11 Monday November 11th would be completed in one day by our fence crew and we would quality control it on the 11th Based on the receipt of the revised proposal and the start/completion date I accepted the Dream Deck proposal. Scott sent me a link via email and confirmed that half of the $1,620 would be required as down payment. The link Scott sent was to a QuickBooks payment system that would only accept the full amount with no option for changing the amount to the agreed amount of half-down (($810.00). After much confusion, Dream Decks billed me the full amount of $1,620.00 on October 29, 2019 despite the agreement that required one-half of the cost upfront with the remaining one-half due upon completion of the fence installation. Scott Turlington assured me via text that he didnâ t understand why the system did that but that, in the end, I would be 100% satisfied. It went further downhill from there and the job would not be completed until December 21, 2019...and not to an acceptable standard. For more details please contact me.

Dream Decks was terrific to work with. This was my very first experience with using Home Advisor and using Dream Decks, and I did not know anyone associated with Dream Decks until now. I had certain expectations associated with replacing my fence, which was 81' long, and Dream Decks surpassed my expectations. Scott, who is in sales, was very thorough, complete, and followed up after the job was finished. He placed my specific installation requests within the invoice/contract, and Dream Decks followed that accordingly, which I appreciated. Ashlyn, who is in the business office, was very responsive, professional, and easy to work with. She supported the scheduling of my project, and Dream Decks started and completed the job when they said that they would. Dream Decks sent three technicians to install the fence. All three were very professional, polite, and most importantly, cared about the quality of their workmanship. Jason, who was one of the three, was the Foreman for the job. He is a hard worker, very professional, and is a very skilled professional with a terrific customer oriented attitude. Tony and Darren were the other two professionals who installed the fence. They too were hard working and very professional, and they sincerely cared about the product that they were delivering to me. Not only does my new fence look awesome, but they cleaned up after their work from the first day, and completely cleaned up after the second day too. They raked the ground and re-established the landscaping around the area that they were working in to install my fence. I really appreciated the caring attitude that Jason, Tony, and Darren had for their quality of their work. I hope that they can be recognized accordingly. Without a doubt, I would utilize Dream Decks again, and based on their workmanship, caring, and customer oriented focus, I would utilize them for other projects around my house too. Thank you Dream Decks - great job!!

I was not as analytical as I probably should ve been on price/value. I can say that it seemed reasonable. The customer service and communication was excellent! Even when I had a concern about the final completion, it was dealt with professionally and timely.

Jason and Andrew have come out to install the fence and did the most wonderful job. There were a lot of barriers in the way such as tree stumps, uneven ground, and an old fence falling apart. I was worried that a new beautiful fence would not be possible but Jason tirelessly worked on it all day for two days until the whole place looked like a dream. He gave me a wonderful back yard and he cleaned up everything afterwards. Thank you so much Jason and Dream Decks for your work, I will definitely hire again.

Ryan was the only guy with five estimates that actually came out to my house. The guys that came out were great and the deck looks great. Will hire them again in the future.

2 gentlemen came out to do the job. very professional. Truly Satisfied with the new fence...

Ryan, the owner was prompt, professional, courteous and on time with all phases. Never had to call or follow up on anything he always called and updated and kept me informed. The price was fair and reasonable never changed the price once we agreed. His crew went above and beyond what we discussed, example Concrete truck rutted up my yard and neighbors yard severely I never had to ask them to repair yard they just did it, shout out to RICHARD H. aka squirrel for all the extras he and his crew did. The crew was polite, experienced and on time daily. I WILL RECOMMEND TO ANYONE could not have been more pleased. Hard working crew no complaints.

N/A