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Dry Pros, LLC
Water Removal Recovery Service, Fire or Smoke Damage Recovery Service, Indoor Air Quality Testing,
About us
Disaster Cleanup a Dry Pros Company, located in Garden City is your trusted Restoration Company! Specializing in Water Damage, Mold Removal, Fire Damage & Full Construction, we can protect your Home or Business and Restore it to Pre-Loss Condition! 208-999-2353 Open: Holidays for Emergency Service
Business highlights
Emergency services offered
11 years of experience
Memberships & Affiliations
IRI, IICRC, OSHA, EPA, CDC
Services we offer
Fire Damage Restoration, Mold Removal, Mold Testing, Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.425 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 25 reviews
Philp A.
May 2019
Toxicity and Mold Removal
Dry Prod READ BEFORE RISKING YOUR MONEY -contracted to fix a small mold issue at our house in February 2019 that resulted from previous owner installing new floor and not buy correct wax ring. The wax fixed was fixed by a contractor. Thereafter, we called Dry Pros to handle mold issue... It was never fixed, they left our crawl space a wreck and did not warranty the work, and we are in the same place we were 3 months ago, only difference is we are out $1,300.00 I was deployed and my pregnant wife called Dry Pros. They agreed to do the work for about $1,300.00 after I came home from deployment, I went into the crawl space to see if the issue was resolved. The insulation was throw about and i question if they even crawled below to look at the issue. Once I moved the insulation I crawled under and saw there was still mold. It looked like someone from Craigslist did the job There has not been a new water intrusion and the vapor lock is sealed. This mold is residual left-over mold Dry Pros did not fully treat and is in the same area they treated. I reached out to Dry Pros, and sent them pictures, and they said *It was never in the quote to put the insulation back.* I asked them what homeowner or pregnant women with her husband deployed, in their right mind would want the insulation left on the floor, it belongs in between the joists off the floor? The owner than listed two other excesses- and said *They were not the vendor that took it down and a handy man was there and said he would put it back up.* just ridiculous that they would leave their job up to a handyman. The owner is well versed in technical jargon used to mask their faulty work. It is not hard to treat mold or put insulation up and would take 30 seconds to fix the insulation. However, the main point here is, the way you do one thing, is the way you do everything. There are other companies out there and you get what you pay for. This company is willing to rip off a deployed member of the DOD and a pregnant wife with a small child at home not one is safe from their predatory contract work and scheming bids. I am currently filing a complaint with The Better Business Bureau to help protect others from falling victim like our family has.
Response from Dry Pros, LLC
"? This is correct, this was a long-term leak and it was in fact damages before the homeowner purchased the property, they also had hired a remediation company before us which only spray painted the mold and did not follow IICRC S520 protocols. ? Please know the proposal we wrote: SC-3382, total amount owed: $820.00, was wrote for the services of drying all of the affected materials, to contain the bathroom in your downstairs with negative air and the attached HEPA air scrubber device to be sure your home was not cross-contaminated, it also included to HEPA vacuuming the affected sub-flooring of the home and to treat with an anti-microbial agent called benefect, which all the services were performed on the proposal and completed by our companies professionals. Our proposal did not include the crawlspace work to be completed. ? Please know during our company inspection on: 02/01/2019 @ 1:30pm, this included to checking on the downstairs bathroom, further to check in the crawlspace, please know before we arrived to the property there was already another restoration company performing their inspection, by the time we had gotten into the crawlspace the company before us has ripped everything down and made a mess of the crawlspace, which this information was given to you on contacting us, which you will need to contact that service provider for this correction. Thank you. ? Once again, we did not perform services in the crawlspace with the insulation, nor the microbial growth under there and to be clear, the seller obviously did not hire a professional remediation company during your purchase agreement, as we both can agree the remediation in the crawlspace was once again performed by a different company then ours, they did in fact just spray paint over the mold, which is only causing more issues down there, if you would like we can try to figure out maybe an additional proposal to complete the needed services in the crawlspace, which would require sanding the paint off of the mold growth, then performing an additional remediation. ? We did not perform or invoice for a professional remediation in the crawlspace and apologize for any miss-communication or miss-understanding. ? Once again, to furthermore explain, no services were rendered in regards to remediation, nor the put-back or repairs of materials, please know yourself and seller agreed before the hiring of our company to use another remediation company in the crawlspace and the contractor that was in your home doing some flooring and other renovations explained he was going to go in the crawlspace and fix the sub-flooring and insulation, you will need to contact him further to get these services completed. ? Everything was explained in detail, from the inspection of services, to the creation of the proposal, to the process of mitigation and remediation, all the way down to the issues that have arose due to the neglect and quality issues of ?other companies? you hired in your home, please know we have a great standing on the BBB and other review board companies list us as a top provider with great quality, services and timeliness. Please know we mean no disrespect by this situation or by our response and we hope the very best for your home and your family! Thank you so much for choosing Dry Pros."
Mary C.
Sep 2018
Mold & Toxic Material Test
very friendly.
Michelle L.
Jun 2018
Toxicity and Mold Removal
they were on time and did a great job, I couldn't have asked for anything more.
Andrew C.
May 2018
professional. they contacted me to let me know they were going to be a few minutes late. Great service and friendly. Answered all my questions
Jane S.
Mar 2018
professional, nice guys, efficient.
Response from Dry Pros, LLC
"Roger, Thank you so much for this incredible review! We are so Happy we could assist in your Duct Cleaning for your home and your indoor air quality! Please if you ever need any of our other services listed on www.dryprosidaho.com do not hesitate to call us! (208) 999-2353 and well be so Happy to Help!"
Mike D.
Jan 2018
Response from Dry Pros, LLC
"Mike, Thank you so much for this incredible review! We are so Happy we could assist in your Duct Cleaning for your home and your indoor air quality! Please if you ever need any of our other services listed on www.dryprosidaho.com do not hesitate to call us! (208) 999-2353 and well be so Happy to Help!"
Gerry D.
Dec 2017
They clean the ducts and vents. Were very professional and friendly. Quick response and schedule
Response from Dry Pros, LLC
"Dry Pros really appreciates this review and please know our company was so happy to have you as a customer and were happy to perform a great air duct cleaning. Please know we do recommend this service up to once per year and if you ever need our other services, they are listed on: Dryprosidaho.com and we'll be happy to assist you. Thank you so much for choosing our company!"
John S.
Oct 2017
Dry rot, Water or Pest Damage Major Repair
I would never allow this company to enter my home again. Every aspect of this job was shoddy. They did not do a thorough job, the sub-contractors they recommended were mean, did a terrible work and overcharged (including $100 to remove a door from hinges). Our hot water heater was hooked up incorrectly. They were terribly unorganized and didn't realize our Insurance had paid them. They proceeded to leave us threatening messages while the check was sitting on their desk. I would never recommend anyone hire this company. Run away, don't walk to a more reputable organization. If I could leave negative scores I would.
Response from Dry Pros, LLC
"John S, This is Shane with Dry Pros LLC, this review is very concerning. Just to let you know John our company did not Sub-Contract, our company can only merely refer another company as due to our company not able to actually perform that service, which many companies do referrals to other businesses as a way to assist their customers. If your upset at the other company, please remove your review as it is not relevant and only hurts our companies hard work and good name as we have tried our hardest to earn. Please know as well we are not plumbers and we have never stated we are, please review our companies website services: Dryprosidaho.com. We are also not sure about the payment, our company does receive insurance checks and once again maybe these messages and the checks were from the other companies that were working on your property or structure. Our company would truly appreciate it if you could fix your review to only reflect the service that you may have received from Dry Pros LLC, please as well contact our company so we may discuss all of your concerns, (208) 999-2353 or by email: Claims@Dryprosidaho.com and our company would be extremely happy to assist you! Thank you so much for taking the time of reviewing our company."
Bo T.
Aug 2017
Commercial Mold & Toxic Material Test
Very knowledgeable.
Response from Dry Pros, LLC
"Dry Pros really appreciates this review and we look forward to helping serve you and your family in the future! Please if you need our services were only a phone call away: (208) 999-2353."
Renae P.
Jun 2017
Quick response to my request for estimate and their price was fair.
Response from Dry Pros, LLC
"Dry Pros really appreciates this review and we look forward to helping serve you and your family in the future! Please if you need our services were only a phone call away: (208) 999-2353."
Steuart R.
May 2017
Knowlegable and didn't try to upsell. Great advice and estimate. Frendly and fast
Response from Dry Pros, LLC
"Thank you so much for the review, our company is proud of not being your usual Restoration company and pushing sales and quota. We truly appreciate your amazing review!"
Jenny K.
May 2017
Indoor Air Quality Testing
The company is disorganized and poorly managed. They completed the job however ended up breaking a closet shelf and some drywall that they tried really hard to deny and get out of fixing. Three weeks later I was finally able to put the bedroom with the attic access back together.
Response from Dry Pros, LLC
"Hello Jenny this is Shane with Dry Pros LLC, I wanted to personally be the one to comment towards this review. Our company at times will admit that we are not perfect, however strive to be organized in our abilities to professionally perform your project requirements and to manage your project from start to finish until your project is completed to the best of our companies ability. As for completion of your Mold issues, your testing results had come back as more impressive then thought to be, so impressive that the air quality within your affected area after remediation was actually safer then breathing your exterior air. Our company even went above and beyond and remediated within areas not on our proposal, just as a curtesy to yourself and your family. As for the closet shelf and drywall, during our initial inspection, we had described the area as being problematic and there being a possibility of issues due to access of our equipment and technicians going within and outside of your attic, the shelving was not sound and the drywall was very damaged and brittle before the start of our project, however our company went above and beyond again, fixed the drywall, textured the drywall and hired a sub-contractor for the repair of your shelf, all at our companies expense. Now after going above and beyond to keep our companies high customer satisfaction to have you rate at 2 stars on HomeAdvisor is very disappointing and we hope you re-evaluate your review and understand the importance of giving credit where it is deserved and due. We hope you have a wonderful life Jenny and to please use our company in the future as needed."
Jamie A.
Apr 2017
Mold & Toxic Material Test
Response from Dry Pros, LLC
"Thank you so much for your 5 star review!"
Mike S.
Apr 2017
Dry apros was great. Home advisor was very rude and hung up on us.
Response from Dry Pros, LLC
"Thank you so much for your appreciation of our company and we were so happy to have helped, we apologize for your issues however with HomeAdvisor."
Connie T.
Apr 2017
Toxicity and Mold Removal
Very knowledgeable and straight forward with their findings.
Response from Dry Pros, LLC
"Our company really appreciates your recognition of our knowledge and understanding within the field we work and we truly pride ourselves and being an upfront and honest company. Thank you so much for the review!"
Victor S.
Apr 2017
Mold & Toxic Material Test
Fast service
Response from Dry Pros, LLC
"Thank you so much for the 5 star review!"
Ethel H.
Mar 2017
They were very knowledgeable about the work.
Response from Dry Pros, LLC
"Thank you so much for your review and this only helps to grow our company and offer many more with our amazing services!"
Geneva D.
Dec 2016
Mold & Toxic Material Test
Response from Dry Pros, LLC
"Dry Pros LLC appreciates your review so much! Please know our company was so happy you and your family decided to choose to hire our company! Please know our company will always offer Free Inspections and Estimates, our website is: Dryprosidaho.com"
Amanda H.
Nov 2016
They were great!
Response from Dry Pros, LLC
"Hello (consumer name withheld per their request) our company really appreciates your review! Please if you ever have the need for our services again, don't hesitate to call, we'll give free Inspections and Estimates always! Our website: Dryprosidaho.com"
Cathy G.
Nov 2016
Technicians were knowledgeable & friendly & professional. They explained everything thoroughly & they were tidy & clean during the process.
Response from Dry Pros, LLC
"( consumer name withheld per their request) Dry Pros really appreciates your wonderful review, please if you ever need our companies help or assistance again don't hesitate to contact us via phone (208) 999-2353 or by email: Claims@dryprosidaho.com. Once again thank you so much!"
Sarah N.
Oct 2016
Shane was very professional explained each step and how to keep duct work clean for a long period of time
Response from Dry Pros, LLC
"Hello Sarah, our company really appreciates your review! You had a very beautiful home and you were very helpful and nice to our company, please if you ever need our services again do not hesitate to call us! Shane does do great work and is a very great manager and supervisor over our company, we are lucky to have him. Find great information on our website: Dryprosidaho.com"
Glenda C.
Oct 2016
Mold & Toxic Material Test
Very professional and quick to respond!
Response from Dry Pros, LLC
"Dry Pros really appreciates your review Glenda and we really hope to have you as our customer for life. Please if you ever have any questions or concerns contact our company directly at: (208) 999-2353 and we will be happy to have assisted you."
Steve B.
Oct 2016
Water Removal Recovery Service
My wife and I used them for an insurance claim for water damage and it went very well, so we called them back to do our duct cleaning and dryer vent cleanout and it all went very well, they are fair, honest and reliable. I highly recommend this company!
Response from Dry Pros, LLC
"Dry Pros really appreciates your review Steve, our company really tries to satisfy our customers in any and all their times of need. Thank you as well for your great recommendation of our company, please if you ever need our assistance again contact our company at: (208) 999-2353 or by our website: Dryprosidaho.com"
Krista K.
Oct 2016
Toxicity and Mold Removal
Very friendly capable guys- a pleasure to have worked here.
Response from Dry Pros, LLC
"Dry Pros really appreciates this review and we look forward to helping serve you and your family in the future! Please if you need our services were only a phone call away: (208) 999-2353."
Kyla N.
Jun 2016
Dry rot, Water or Pest Damage Major Repair
They were amazing!
Response from Dry Pros, LLC
"Dry Pros really appreciates your review Kyla and we were so happy to have assisted your papa in a time of disaster, now our company never wishes these disaster upon any of our customers, but when the time comes well be the first to respond and restore your home or business in the most professional, fair and honest manner. Please if you or your family ever need our assist again contact us at: (208) 999-2353 or by website: Dryprosidaho.com"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dry Pros, LLC is currently rated 4.4 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Dry Pros, LLC accepts the following forms of payment: CreditCard
Yes, Dry Pros, LLC offers free project estimates.
No, Dry Pros, LLC does not offer eco-friendly accreditations.
Yes, Dry Pros, LLC offers emergency services.
Yes, Dry Pros, LLC offers warranties.