Restore Tactics, Inc.

DO NOT USE THIS COMPANY.

Came right away and weâ re on time. Very courteous and explained everything to me. I was very pleased with them and the cost. I would definitely call him again.

I hired Restore Tactics Inc. to replace three toilets in the house. One (1) was leaking and needed more immediate attention and I inquired about upgrading three (3) toilets in the house. The estimate was not the least however they could start the fastest. Only one (1) was truly NEEDED at the time of contact. Three toilets were replaced with a three (3) year warranty written on the work order and invoice. With water restrictions the city installed Smart meters and notified us of a continuous water flow issue. It was traced to a toilet. Being within the warranty period I called and spoke to Vanessa. I was asked to email the invoice copy. I emailed the estimate, business card and original invoice to the mail provided. I followed up two days later as zero response was received. Now a week later and no emails have been received. No phone calls have been returned. With the threat of fines and excessive water use in our drought conditions this is unacceptable. RESTORE TACTICS INC Has NO ETHICS OR INTEGRITY to stand behind their warranty. They are quick to TAKE your money ($1700 job). ONCE PAID YOU ARE MEANINGLESS. Customer service is obviously flushed down the toilets they install. * Provided there were lower ratings I would provide them. They started off great and as soon as there was an issue they have turned to run the other way.

I do not normally write reviews, but I want to warn anyone that might be looking for contractors to look elsewhere. I first called them because of a slab leak in my kitchen. They were really prompt and took care of the issue the next day. They were much more expensive than other quotes but assured me that a decent chunk was a deposit for the remediation equipment and I could bill it to insurance later. Spoilers, I lost count of how many times I asked for a receipt with the breakdown and still have not seen it. It all went downhill after the plumbing work. I kept them on for the demo and build back and it was by far the worst contractor experience I have ever had. They were incredibly unresponsive and would no-show more than they would show. When they did show up they would arrive very late and leave very early and then disappear again for weeks. Each day telling me they would be there the next day and then not responding. This went on nearly every day for a few months. They managed to stretch a couple of weeks worth of work over 3 months, and they still have not finished but insurance paid them the full amount, so they have stopped responding to me. In addition, one of their sub-contractors used some of my tools and forgot and took them with him. I let the site supervisor know (who was great, by the way, but sadly not in charge of scheduling) and he asked me to let their main office know so they could remind people of their own tools and also so they could replace it. I let them know expecting them to replace them but they did not even offer and ignored that. Overall, this was an unnecessarily stressful experience, I have a full-time job that does not involve chasing them every day and lived in a construction zone for months instead of weeks. And, as I mentioned, they never finished the work. I would not recommend this company to anyone.

Excellent expert workmanship.

Friendly, professional, and came right away. So glad I called them. I will use them for all of my plumbing services from now on.

Had a secondary problem pop up after their work was done and they came back and fixed it for free. Great communication!

We had a flood in our laundry room on Super Bowl Sunday and they were there within an hour with 8+ industrial fans, humidifiers etc. Kristian has been extremely professional and helpful during this on going project.

I didn't like their tactic of low balling the bid and then when they showed up for the job, they wanted $300 more! It was outrageous and not right! Otherwise, they were courteous and did a good job. Yes, I will recommend them, however, with this caveat!