Dynamic Comfort, LLC

I am writing to formally lodge a complaint against Dynamic Comfort LLC, A/C & Heating, regarding their unprofessional conduct, failure to honor warranty agreements, and delay in issuing a promised refund. On April 28, 2023, I purchased a 10-year warranty for $2,660. However, the company initially claimed I only had a 1-year warranty that had expired. After providing them with a picture of my contract, they acknowledged their error and agreed to add an additional year of service due to their failure to provide service during the first year. Dynamic Comfort finally came to service my units on June 22, 2024, after missing the scheduled appointment on June 7, 2024. At that time, they confirmed that both units were running efficiently. On September 16, 2024, I contacted the company because one of my units was not working. Their technician, Zack, evaluated the unit and quoted $3,500 for a new compressor with a 5-year warranty or $16,000 for a new unit (discounted from $20,000). He also mentioned that prices would increase by 40% next year. After negotiating, Zack initially agreed to apply the warranty cost towards the new unit. However, upon returning later that evening, he stated the warranty discount could not be honored, and the price would remain $16,000. Dissatisfied, I sought a second opinion from Ultra Air, who evaluated my unit and found it in excellent condition, requiring only a breaker replacement. I replaced the breaker for a few hundred dollars, and the unit has been running perfectly since then. I contacted Paul at Dynamic Comfort, explaining my loss of trust in their company and requesting a full refund of my warranty. Megan in the office assured me on September 20th that a refund check would be issued. On October 16, 2024, I received a check for only $620, accompanied by an invoice deducting $1,641 for service performed on April 23, 2023, which is inconsistent with the invoice I received. After calling Megan to address the discrepancy, she agreed and promised a corrected refund. As of November 6, 2024, no additional check has been received. On November 19th and 21st, I texted Paul for updates, but I have received no response. Dynamic Comfort LLCâ s actions demonstrate a lack of accountability, misrepresentation of services, and poor customer service. If I could give zero stars, I would. This company is not to be trusted!

very professional. quick to respond. Theyre good about contacting me and working around my schedule to make sure my systems are well maintained and running smoothly.

Had 2 new AC / furnace units installed one year ago, ruuning great. very professional and they keep me up to date on maintenace. highly recommended.

Telephone response was fast and courteous. Service was professional, honest and efficient - everything you want when it’s hot and your air conditioning isn’t working! Nate arrived on time. He assessed the problems. He showed us the issues inside our heat pump and clearly explained a few options for going forward. We weren’t pressured in any one direction. We are definitely 100% satisfied customers. Thank you!

I learned a lot from Nate our technician very informative and helpful. Happy I had him out so I know what to prepare for and have completed. Would totally recommend Dynamic Comfort

Nate was amazing. Stayed until the last moment to make sure we were fully satisfied. He is our go to person form now on 🥰

Met at the home show, Nate is very professional. Very nice, great experience.

Nate was exceptionally thorough and detailed about what the problem was and options to fix it; as well as what could be done to avoid similar problems in the future.

Very curtesy on time had work done on Saturday Witch is the weekend no extra charge for it being weekend. Would highly recommend this company.

they were pleasant and prompt