ER Services Plumbing and Heating

"Thank you for taking the time to share your feedback, Michael. We're sorry to hear that your experience didn't meet your expectations, especially during what we understand was a very stressful septic backup situation. Our goal is always to provide customers with the information they need to make an informed decision. In your case, the sewer camera inspection was recommended to determine whether the backup was caused by a broken line or another issue. While the inspection itself may not take long, the cost reflects the specialized camera equipment, technician expertise, and diagnostic process?not simply the time spent on site. The recommendation to clean the line was made based on our technician's assessment to help ensure the system was functioning properly, but as with all of our services, the decision to proceed was entirely yours. We believe in presenting options with upfront pricing before any work is performed so there are no surprises. We appreciate your feedback regarding the cost and understand that pricing can feel significant. We continuously review our pricing to ensure it reflects the quality of our workmanship, training, equipment, licensing, insurance, and warranties we provide. If you'd like to discuss your experience further, we'd welcome the opportunity to speak with you and answer any questions. Thank you for giving ER Services the opportunity to assist you."

"Thanks so much for the fantastic 5-star review, Brian! We're glad we could get to you quickly, accommodate your schedule, and provide the level of service you deserved. At ER Services, we know how valuable your time is, so it's great to hear our team delivered a smooth experience from start to finish. We truly appreciate your support and look forward to helping with any future plumbing or HVAC needs!"

"Thank you so much for the 5-star review, Dani! We're thrilled to hear you had an awesome experience with our team. Your support means a lot to us, and we're grateful you chose ER Services. If you ever need plumbing or HVAC assistance in the future, we'll be here and ready to help. Thanks again!"

"Thank you for your 5-star review, Vighnesh! While we're sorry we weren't able to locate the ring, we appreciate the opportunity to help and are glad our team was able to thoroughly inspect the line using our camera equipment. We always strive to be as thorough and transparent as possible, even when the outcome isn't what we had hoped for. Thank you for trusting ER Services, and we truly appreciate your kind review."

"Thank you so much for your 5-star review, Kyle! We're glad we were able to quickly diagnose the issue, snake your main sewer drain, and get your water backup resolved. Our team takes pride in providing efficient, reliable service to get your plumbing back to normal as quickly as possible. We appreciate your trust in ER Services and look forward to helping you with any future plumbing or HVAC needs!"

"Thank you so much for the 5-star review, (Consumer name removed ) We're thrilled to hear you had an awesome experience with our team. Your support means a lot to us, and we're grateful you chose ER Services. If you ever need plumbing or HVAC assistance in the future, we'll be here and ready to help. Thanks again!"

"Thank you so much for your thoughtful 5-star review, Lucie! We truly appreciate you taking the time to share your experience. We're delighted to hear that Uri took the time to explain your options and provide multiple quotes so you could choose the solution that worked best for your home. We also love hearing that our technicians were professional, respectful, and left your home as clean as they found it after relocating and installing your new thermostat. Your kind words and recommendation mean a great deal to our entire team. We'll be sure to share your feedback with Uri and the technicians who completed the installation. Thank you for trusting ER Services?we're honored to have earned your confidence, and we look forward to helping you again whenever you need plumbing or HVAC services!"

"Thank you for taking the time to share your feedback, Richard. We're sorry to hear that you were disappointed with your experience. We understand that replacing a faucet may appear straightforward, but our technicians are trained to present multiple repair and replacement options so every customer can choose the solution that best fits their needs and budget. We believe in providing choices rather than assuming what's best for our customers. Our pricing reflects more than the installation itself?it includes licensed, insured professionals, the time and expertise required to complete the work correctly, warranty-backed workmanship, and the convenience of having the job handled safely and efficiently. We sincerely appreciate you giving us the opportunity to help, and we're glad we could complete the installation while you continue recovering from your neck surgery. We wish you a smooth and speedy recovery. If you'd like to discuss your experience further, please don't hesitate to contact our office. We'd be happy to speak with you."

"Thank you so much for your wonderful 5-star review, Cindy! We're thrilled to hear that our team responded quickly and that Henry was able to arrive promptly to replace your faulty outdoor spigot. Providing fast, reliable service with friendly communication is exactly what we strive for, and we're glad Henry made the experience a positive one. We'll be sure to pass along your kind words to him. Thank you for choosing ER Services?we truly appreciate your support and look forward to helping you with any future plumbing or HVAC needs!"

"Thank you for this 5 star review!"

"Thank you for this review Justin! We're happy to help!"