Septic Solutions

"We want to clarify the scope of work and communication on this project, as the review does not reflect what occurred. During the property sale inspection, cracks were identified in the tank lid. A drainfield stress test could not be completed due to no water being available on site. Further evaluation was paused while addressing the tank condition, and follow-up visits were later canceled by the homeowner. The customer proposed a repair approach involving patching the lid that may meet other agency standards and requested that we sign off on it. We met in person to review this in detail. However, those standards do not automatically meet Snohomish County Health Department requirements for septic systems. The customer stated they had written approval from the Snohomish County Health Department. We advised that we would reevaluate upon receiving that documentation, but it was not provided. Given the absence of verifiable approval and the context of a property transfer, our recommendation was tank replacement to ensure compliance and reduce risk for all parties involved. The pricing referenced reflects a full-scope solution, including design and decommissioning, not a limited repair or replacement-only scope. We did not receive further communication after that meeting. If there are questions about the inspection, findings, or requirements, we are available to review the details directly."

"When is a service ?needed?? Before the issues cause a disruption or after, when the service is only temporary and a short term fix? Waiting to perform the service when it is ?needed? at that stage is only a stopgap. Our philosophy is prevention. Short term pain for long term gain. We believe it is better to give customers options before an emergency when they feel like when they have no choice. Regardless, thank you for your feedback. We regret that our recommendations left you feeling taken advantage of. That is never our intention. We have not been able to locate a record for this job, but we would welcome the chance to review it for areas of improvement. (We?ll update this reply if we hear back and can confirm the details) We stand by our technicians and our process but are always looking for areas of improvement. Our commitment to you is that we will continue to improve our communication and provide a better customer experience."

"Thank you for your review! We’re glad to hear that you found our information helpful and our service efficient. Your feedback is valuable to us, and we look forward to assisting you in the future."