Easy Road Moving & Storage, Inc.

I had a great and stress free move! I am very pleased with them!

The absolute worse movers ever. They hire people on the fly who are definitely not professional movers. One day I got some lost teenagers moving my things cluelessly to the truck and the next day some big older guy moving things by himself. Then the move happened while a snowstorm was happening in the Midwest. Instead of letting the storm pass like I asked, they hired some clueless teenagers who dropped boxes and other item in multiple feet high snow. They also left things in the yard and garage because they did not know how to remove doors to make more room for larger items. So multiple items were left outside of the home instead of inside the home. Protective cloths were removed while moving items which led to items being scratched or broken. I was charged extra for large boxes that they put sofa pillows and packing cloths inside of. Just about the worst moving experience ever. I tried to communicate my frustrations with them via email and they offered a pitiful $100 to try and please me. This after I paid over 6k for the long distance move. This company is a joke and definitely does not value their customers or employees. They also did not give the movers a place to spend the night. As they told us they were gonna sleep in the truck or warehouse. Definitely 0 stars if it was possible.

Do yourself a favor, DO NOT HIRE THIS COMPANY FOR ANY MOVE. They are professional scammers. Your price will double, your possessions will be damaged, and they will arrive when they want then to. They misrepresent themselves from the first call, and your final call will not be until day before they are to be there, and they have you right where they want you. Worst experience I have ever been through.

Acting like scammers. They provided a nice estimate, but when a truck came, they wanted to charge 700 more claiming that I have more items. When I showed them my estimate with a list of items exactly the same as I have to load, they said that cubic feet were calculated incorrectly by them when providing my quote! So, they were sure that I have to pay $700 for their mistakes. I had to leave some of items because of it. They promised to deliver on November 8th. On November 18th (10 days later, they called saying they come "tomorrow" and asked for more money. After I paid no one appeared next day and whole next week. So it was pure lie and scam. Thus, in total I paid more than normal moving company would take and I have no idea where my stuff is.

Easy Road Moving is a company that you should definitely steer away from. While the actual workers that picked up and dropped off our furniture were great, the management team behind this company are rude and unprofessional. One particular person, Tony, was exceptionally awful. My wife and I were upset because we had just found out that, even though we had been told that the delivery date was going to be either the 7th or 8th of November, the contract states that it can be any day between those days and up to 22 days later. Essentially, we were given empty verbal promises and now they were leaning on the contract to justify not meeting our expectations. We were told that our delivery would be happening closer to the 17th....maybe. HOWEVER, if we wanted to pay an extra $1000 for expedited shipping, they could guarantee our delivery for the 9th. Funny how they made promises but could only deliver on those promises if we paid them more money. Adding insult to injury, Tony was super rude on the phone when my wife and I got upset and outright refused to speak to my wife saying that she was being rude not caring at all that we were upset because of how they were treating us...the clients. Tony should be relegated to a different position that doesn't allow him access to clients. He's rude and unsympathetic. Easy Road Movers is a company that either needs to improve their service drastically or stop being a business. The only thing they did right was deliver our stuff unscathed but it came at a cost that we were not happy with at all. We will never use Easy Road Moving again and I highly recommend that you, the reader, go elsewhere for your moving needs.

Worst moving company ever!! Estimate tripled on day of pickup. Many many boxes, bins, items missing or damaged. Delivery was 3 weeks late after several calls to see where our stuff was.

Extremely Disappointing Moving Experience: Lied to and Broken Items*ATTENTION* They GO BY OTHER NAMES!I recently had the unfortunate experience of hiring Easy Road Moving & Storage for my relocation, and I must say it was an absolute nightmare. From start to finish, they demonstrated a complete lack of professionalism and integrity. First and foremost, the initial quote I received was far from accurate. The moving company assured me that the price would remain within a certain range, only to triple it on the day of the move. This sudden price increase was both shocking and unacceptable. Furthermore, throughout the entire process, I felt deceived and misled. The movers made promises they could not keep, promising a specific timeline for delivery that was repeatedly pushed back without any valid explanation. This lack of transparency and honesty left me feeling frustrated and helpless. To make matters worse, a significant number of my belongings arrived at the new location damaged beyond repair. Fragile items were carelessly handled, resulting in shattered glassware and broken furniture. The movers showed little regard for the safety and well-being of my possessions, causing irreparable damage and emotional distress. When I contacted the moving company to address these issues, their customer service was dismissive and unhelpful. They offered no real solutions or compensation for the broken items, leaving me to deal with the consequences of their negligence alone. IN conclusion, I strongly advise against using Easy Road Moving & Storage for your relocation needs. Their dishonesty, lack of professionalism, and careless handling of belongings are simply unacceptable. Save yourself the stress and potential financial loss by choosing a more reputable and reliable moving company.

RUN! Do not use! We were outsrouced to this company through new leaf moving and storage. They did not hold up their end of the contract, delivered things late, and many items were broken including our sofa that showed up wrapped in plastic instead of the moving blanket that was in the contract. We lost picture frames, bowls, our secretary desk, and then the sofa and we submitted a claim to the â fakeâ insurance company we were awarded $68 dollars and needed to get a form notarized in order to receive the money. Iâ ll give it to Tony who handles customer service that he is kind and never gets heated so matter the customers frustration, but everything overall was a disappointment and the only way I was able to get our items delivered was to be very stern over the phone. After reading othersâ horror stories Iâ m grateful we got our stuff at all. Do not use. Also, take a look at the 4-5 star reviews. These are not from actual customers. There is no way someone would give this company 5 stars.

No goods damaged. Clear communication on pickup. Drop-off within Window

They pick up my belongings on June 23rd, 2022 and today is September 3rd, 2022, I still do t know when I will get that furniture and my belongings I heard the truck was impounded in New Jersey. PLEASE, DO NOT HIRE THIS COMPANY. The employees have no manners, they do t have the right equipment to lift the furniture. This company works along with the NEW LEAF MOVING GROUP. Please stay away if you do t want to go through what I am still going through right now. I have to start from scratch to get the same items I already owned to survive and the daily mental stress is today the day that I will get my belongings. Worst, No one shows concern by calling me and following up on the situation. I have been the one calling. These are zero-star companies that are not regulated by the Better Business Bureau. Do not Hire, if you do, Your life will become a Living Hell.

WORST MOVING EXPERIENCE EVER!! DO NOT USE! DO NOT HIRE! They contract with another company, and I hold them equally responsible. They gave me multiple reminders of when they would not be coming to pick up my things, and then they neither showed up nor called/texted to let me know they could not make it. I had to wait an additional 3 days. I lost my $500 deposit at an AirBnB reserved, and despite saying they would refund this they never did. Then I called to schedule my delivery and the dispatcher said that she would schedule for my things to leave from Storage on the 16th to be delivered on the 19th. I double checked twice to make sure they would not deliver before the 19th, knowing I would be in another state and would not be able to let them in. The person kept saying my things would not get there before the 19th and I did not need to worry. Then my things arrived on the 16th and I had to pay an extra fee on top of needing to hire someone else to move my things out of the storage space in which they had to put my belongings. They will not tell me where my belongings are without paying, and now I have paid but they still have not told me. They took my belongings hostage. It takes a lot to make me angry, but they succeeded. I would never recommend this company to anyone. Ever.

I've had to move out of state a few times and none of our experiences were good until Easy Road Moving, No joke! Moving is so stressful! FL to MD and back.. They came in packed up everything! I did absolutely nothing and everything went great! The customer service is awesome and so helpful. The workers were professional and really funny and sweet. They made this experience so pleasant and yes I would recommend to my family, and friends etc. Use these guys!! Thank you for your help Easy Road!! ð  Â

Change the price from the first day. Hide the information, lack of customer service. NOT TIME WORK. THEY USE DIFFERENT PEOPLE TO CONFUSE THE CUSTOMERS. AFTER THREE DAYS I DO NOT KNOW WHEN I WILL RECEIVE MY FURNITURE. NOT ONE TAKES RESPONSIBILITY FOR THE OWNER, ADMINISTRATION, AND DELIVERY SERVICES. NOT LOGISTICS AND RESPECT TO THE CUSTOMERS. THEY ARE INSULTING.

Difficult and disorganized communication between everyone involved. Customer service, packers, drivers, dispatch, movers all had wrong information or no information at all. Especially in regards to payment amounts, deposit amounts, estimates as well as payment methods, size of the crew, and time frame for packing and arriving.

This is the worst mover ever. They overcharge, have no customer service, and damage your goods. They fraudulently charged my credit card and I am now having to pursue legal action to not only get them to pay their blackmail charge so I could get my items delivered but to also pay for the extensive damage to our furniture.

Continually changed pricing after picking up and storing our property and holding it as a hostage. Did not setup property like agreed to.

Once they get your furniture loaded they raise the price. Also, they never would return a phone call. I went straight to a voicemail every single time after the pickup. what really ticked me off is when they delivered the furniture they refused to take a credit card as payment. They said they would only take cash, venmo, cash app or zelle. The entire time I talked with customer service prior to pickup there was no problem taking a credit card. STAY AWAY FROM THIS COMPANY

Terrible. The first person that I signed my contract with quoted me a price but the next person that I spoke with said the original quote was not done correctly and it costs double what was quoted. Then the 3rd person quoted me even more 4 x the original quote. The movers broke some of my items and when I tried to put in a claim they did not respond to my phone calls. I will not recommend Easy Road Moving to anyone and would not be using them again.

My move agreement was with Capital City Movers which outsourced the move to Easy Road movers. They did not stick to move schedule, very unprofessional. They threw things in boxes unwrapped from different areas of the house. No boxes were labeled. They labeled container lids and stuck them in boxes with other things but left packed containers behind. List of items moved were mot legible and randomly stuck counting labels on anything. Previous items were returned broken. Filing a claim was impossible because they outsource that allowing only 10MB to total upload all forms for pickup, delivery and photos of damaged items. Their contract states 3% for use of credit card and they charged me 5% which I had to pay because they would hold my furniture hostage. This is not a moving company with trained movers. They must have used anyone that needed money on the day of the scheduled move. I have over $1,800.00 of damage that I can not receive compensation for because of the claim system they use. They should be removed from your selection of qualified, insured movers because it does not apply to them. I am also going to file a complaint with the BBB for Capital City and Easy Road Movers. That was a move from Hell and I was trapped until I paid all that the asked for which was about $5,000.00 move than the estimate given to move from GA to Fl. So disappointed in this move.

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They gave an estimate and then it was a lot more expensive than they said they would be. Seemed in a hurry and rush to deliver and get out of here because they had to go to Miami. They took things that I told them to leave and grabbed whatever they wanted to. The value of what I received was awful.

Knowledgeable, helped all the way to pickup for a first time mover. Great customer follow up. Very reasonable price for moving from Miami, Florida to Carmel, Indiana. Items are on the way. I assume everything will be excellent upon delivery.

Do not do business. No real complaints with the quality of the movers themselves. Origin crew used our tools to disassemble furniture without asking. They loaded items we told them we were not taking. They overbilled us on the number of boxes causing our price to almost double. Confirmed 47 boxes, billed for 87. Multiple Facebook reviews indicate they are notorious for this. We left behind quite a few large items from our original quote such as beds, multiple tables, etc, but we still somehow doubled the move. The estimate had 40 boxes. Destination delivery consisted of 1 man with no help. We ended up unloading most of the truck off the ramp ourselves. Had 2 damaged items, including an antique piece, and was given a link to a 3rd party for claims, who keeps stating they are not receiving my claim even with my printed confirmation of receipt. I have a feeling the claim is a lost cause. I have spoken with Marcus at Easy Road twice now on my dispute over the # of boxes they claim we had. Both times he said management was not in yet and they would call me, but no one does. No resolution via email either. Have disputed charges with the bank. The only time they have responded was through my BBB complaint, in which they are basically calling me a liar, claiming they did speak with me to resolve. They have now deleted their Facebook page. I can only assume due to the 1-star rating they had because of complaints. 2 months later I am still waiting for a response from the 3rd party company on my damages.

I have mixed emotion about this company. The customer service from Todd who gave me my original quote was amazing, and he was helpful through the process however, upon loading my things onto the truck my moving price went up by $1000. DO NOT TRUST THE QUOTE. They were very timely with my drop off promised 5-10 business days from FL-NYC and were there in 6. The timing was amazing, but I asked for an extended notice to make sure I could fly out to meet them, and I got a call at 1pm on a Saturday to meet them on Sunday! Luckily I was able to get a last minute flight. The guys who came to drop off were not great, and contracted by the company. They tried to charge me additional fees, my stuff was all smashed, coffee table was was scratched in multiple places, bed frame is cracked in a couple spots and missing all of the screws to put it back together, broke a couple of items from my kitchen. If youâ re looking for quick timing and not worried about your things or money this company is fine. If you want honest pricing up front and your stuff to arrive how it left your house I might look elsewhere.

They ruined much of my belongings and even lost some items. I had broken pictures and 2 broken lamps.