EcoGreen Solutions LLC

Hi Tom [Consumer Name Removed], We appreciate you taking the time to share your thoughts about your recent experience with our cleaning service. We're truly sorry to learn that our services did not live up to your expectations, and we extend our sincerest apologies for any inconvenience or dissatisfaction you've encountered as a result. Our goal is always to provide high-quality service, so it's troubling to hear about your dissatisfaction, especially six weeks after the initial service. Ensuring customer satisfaction is at the core of our operations, and we offer a 24-hour satisfaction guarantee following our services to address any concerns promptly. It's important to clarify that the service provided was part of our recurring maintenance cleaning program for your 5900sf residence, not a deep cleaning. This initial cleaning is required for setting up your home for regular maintenance, as reflected in our records. Regarding cancellations, our policy requires at least a 24-hour notice. Despite our team being scheduled and showing up ready to service your home Dec 30, 2024, they couldn't proceed due to access issues, leading to charges on your account. Our records show the reminder email was opened at 10:19 PM on December 25, 2024, but no cancellation was received, resulting in these charges. We aim to maintain efficient scheduling and reliable service for all clients while ensuring our staff receives fair compensation. We've also previously sent a detailed invoice to clear up any confusion about the charges. As a dedicated service provider, we use our customers feedback to improve our services. As a step forward, we'll include more reminders about our cancellation policies in our emails. We understand that our clients are busy, and sometimes they might forget or miss these details. While we appreciate your feedback, we must adhere to our policies to ensure our staff gets paid fairly. Thank you for your understanding.

Brittney, We're thrilled to receive your positive feedback on our cleaning services. Thank you for choosing us. We look forward to continuing to assist you with your home cleaning needs

Thank you, Glen, for acknowledging our thorough work. We understand that customers may not fully realize their home's condition. The significant dust from months of neglect and a recent bathroom renovation added to the challenge (which you didn't mention until our arrival). We always strive to please our clients with a detailed cleaning service, emphasizing our commitment to detailed cleaning without cutting corners. Oftentimes, clients expect a quick cleaning service. However, if we offer a quick cleaning service, it won't be detailed. In providing a detailed cleaning, it will not be quick.

Hi Sam, We appreciate you taking the time to share your feedback. It's wonderful to hear that our team exceeded your expectations with their professional home cleaning services. We're always striving to provide the best service possible, and hearing from satisfied customers like you makes our efforts worthwhile. Thank you for choosing EcoGreen Solutions for your cleaning needs. We are honored to serve you with excellence.

Hello Sharon, Thank you for choosing EcoGreen Solutions for your home cleaning and for your kind words. We really appreciate it!

Hello Marco, Thank you for choosing us for your home cleaning needs. We're happy you're with us and look forward to helping you for many more years.

Hello Yvonne, Thank you for your review and for choosing EcoGreen Solutions. We're glad you had a positive experience and appreciate your feedback and recommendation. Customer satisfaction is our priority, and your support motivates us to continue providing excellent service.