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95% Recommended
21 Years In Business
Company Details
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Service Details
Areas of Expertise
- Alarm System and Security Installs and Service Contracting
- Home Theaters
- No Ring Door Bells
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- Free Estimates
- Credit Cards Accepted
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Reviews
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Showing 1-10 of 80 results
1.0
Irina D.
Houston, TX
11/14/2023
ECS monitors my alarm system. i called them to replace the battery. as i was getting a â low battery powerâ signal. i was in shock to see their invoice: $35 for the battery ($19.99 @ home depot) + $135 labor charge for literally 3 min of work (including the time to get in and out of the house), although i do accept a reasonable visit charge, but $135??? now that iâ ve watched how itâ s done - never again iâ ll call them. i am also shopping around my alarm monitoring service provider now. as i suspect their monthly monitoring charge is way off market as well. the lesson here is quiet sad - once they have you as customer for many years - they stop caring and feel they can take advantage of your loyalty â ¦
Response from Company:
We appreciate your feedback. We charge $125 per hour for our services, not $135 and most of our customers are happy to pay for the service we provide. We are in a service industry and cannot provide work for free in this economy. With 1.5 hours of drivetime, fuel, licensing, and insurance among other things, we cannot be doing work for free. Our alarm monitoring rates are very competitive, especially compared to companies like ADT or Vivint that charge almost double or raise their rates on existing customers yearly and I can guarantee these companies are going to charge similar or higher labor charges
5.0
Omar S.
Houston, TX
2/14/2022
Mark Is very knowledgeable and answered all of my questions + his prices are fair. I would 100% recommend it.
5.0
Thomas E.
Katy, TX
10/5/2021
Mark was on time. He was very professional and fixed the problem. Thought his price was very fair. If need be I definitely would use ECS again.
5.0
Atif S.
Katy, TX
1/8/2021
I needed 3 LAN jacks installed in my home at different locations. They are very professional and knowledgeable at their work. It was a bit pricey for me but I do not regret paying due to the quality of work. Hey you get what you pay for. I would definitely recommend them.
5.0
Don W.
Spring, TX
11/12/2020
quick service
5.0
Michael B.
Richmond, TX
8/8/2020
Marcus arranged a call back very quickly, provided answers to all my questions and arrived on time. Very great customer services, did an excellent job and would recommend his company. Again excellent job performed.
5.0
Joe C.
Houston, TX
3/24/2020
Very professional and helpful in a time of need
4.5
Lawrence H.
Houston, TX
3/5/2020
nothing new to add
5.0
Harry A.
Stafford, TX
2/27/2020
Marc is heart of service- the personal touch of a small business owner . Excellent guy to work with and very reasonable in pricing. I will recommend him & his company to everyone.
5.0
Flint H.
Tomball, TX
11/22/2019
Marcus and Austin did a great job installing a new TV, replacing an in-wall HDMI cable, and reworking the component wiring. Will hire them again!
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