The first part of our project was ok - deck done well, wall taken down ok, but when it came to billing, timing, and finally correction of an installation problem, that is where things went south. After a 3 month or so struggle to get the correct flooring underlayment we finally had a date for them to come back and repair the floor that they had installed. We were optimistic that this would be a positive experience and we could put this renovation to bed but instead we ended up with additional headaches. In the in between time of the project, we had someone come do an energy assessment that caulked our trim to both the floor and wall. Since this project was supposed to be taking up all the floor to put new underlayment in we assumed that they would need to remove the trim which would be a project all in itself. We discussed this with John and he confirmed that it was something they could take care of and not to worry. Well, he was wrong. First issue - Pat, the man actually doing the work, decided that he was not going to replace the floor in the hallway because it didn't look like it needed it. This means we have one continuous flooring space with two different underlayments. Not a huge deal, but annoying that he made that decision without consulting us. Two - the only reason to even TOUCH the trim was because they were going to have to do the floor in that area. Well, they did not do the floor but they still pulled off all the brown trim and replaced it with white. At first thought this sounds like a positive thing. That is until you look at the quality of the work that was done and realize how terrible it is. They left caulk on the wall part, so even if you wanted to paint the gap that was created you still have to go around and remove all that caulk. They also left holes in the sheet rock from where they did pull the caulk off, which are now mine and my husbands job to fix. Lastly, the joints between the pieces are trim are TERRIBLE. They barely come together and are all torn up and banged up. So, all of these issues now need to be fixed, and they did not even need to exist since they decided not to do the floor in the hallway (pictures of issues below) Also, we asked that they drill holes for knobs and pulls in the kitchen island that they had installed where they did not drill before. Of course, he drilled the holes for the drawers in the wrong spots to what we had asked. Again, not huge, but shows a lack of attention to detail. Lastly - they installed our island ON TOP of the floating Vinyl plank floor. This is a number one no no with this style of flooring. When I asked about it I was told that it wasn't a big deal but of course, as soon as they left and I was walking barefoot in my house I could feel the floor bubbling up and lifting. I am told this would not happen if it wasn't anchored down because the floor would have room to expand and contract. Of course, it is ok right now, but how am I supposed to confidently call them for warranty work when they are the ones that installed it incorrectly in the first place. So yeah - with this new information, I may recommend Elite, but only if you have a different person come and actually do the work. John, the project manager, was ok to work with. He was responsive but ultimately he felt very disconnected from the quality of the project and was just there to handle customers and take money. Pat, the contractor doing the work, started out ok but proved to fall short on the interior work and had a reputation of making decisions without consulting us and then telling us we had to live with them.