Elite Foundation Repairs

I do NOT recommend Elite Foundation Repairs, Allen TX. If I had known in Feb. 2021 what I now know in January 2022 about this company, I would NEVER have hired Elite Foundation Repairs. On 02/23/2021, Wai Lee, a structural analyst from Elite Foundation Repairs, was referred by my realtor to evaluate problematic foundation issues, for a home I was having inspected, prior to purchasing the home. The home inspection revealed foundation measurements that were beyond acceptable range, per TX home inspection standards. Wai Lee completed his assessment, took measurements of the home foundation and presented me with a written statement for $2950 to install 5 piers on the master bedroom side of the home. He stated that the 5 pier repair was minor and was not a repair that needed to be done at that time. During a follow up phone conversation, days later, Wai confirmed his statements and stated that if it was his home he would "leave it alone and not do any foundation repairs at that time. Wai Lee NEVER discussed any possibility of a plumbing leak being the cause of the foundation issues, nor did he discuss or mention that a plumbing test could be done on that home, to determine if there were any leaks present in the plumbing, during his initial consultation on 2/23/21, or on the follow up phone conversation I had with him. On 10/21/2021, Wai Lee was rescheduled to do a foundation reassessment, due to the tiles in the bathroom beginning to crack. He then at that time, discussed the age of the home (1972), that the plumbing in the home was 50+ y/o cast iron pipes with high potential for leaks, that it was likely that a leak in the slab was the cause for the foundation issues, that the cost to repair and replace the cast iron plumbing could be $30,000 - $50,000 and that a $150 plumbing test for leaks, needed to be done, before any foundation repair could be completed. Wai Lee/Elite Foundation Repairs failure to discuss this crucial information regarding this home or make a basic recommendation, to have a plumbing test done, to determine if there were any plumbing leaks present that were causing the foundation issues, cost me $21,000 in AVOIDABLE repair costs, EIGHT MONTHS later. Due to the fact that Elite Foundation Repairs, neglected to properly inform and advise me of pertinent information regarding the high risk of this home having 50+ y/o cast iron plumbing, which could be a cause of the known problematic foundation issues and his failure to discuss, mention or recommend a plumbing test, to determine if there were any current plumbing leaks, PRIOR to me purchasing the home, left me responsible for paying an ADDITIONAL $6000 in foundation repair and $15000 in plumbing repair costs, EIGHT MONTHS later. I contacted the owner of Elite Foundation Repairs and presented all the facts of this situation to him. I have asked him multiple times, what he was willing to do, as the owner of Elite Foundation Repairs, to be accountable for his employees neglectful actions and to rectify this situation and assist me in the recovery of this avoidable $21,000 repair costs. Jeff Ellisons responses have only been to repeatedly deny the facts and distort the truth. He has made no attempt to show me any good will as his customer and continues to demonstrate, what I consider to be, a complete lack of professional ethics, integrity and customer service. There are previous deceptive business practice complaints on Elite Foundation Repairs, Allen Tx, filed on Better Business Bureau TX, and other negative review posts on various websites, for these same reasons. I have currently filed a formal complaint on them with the Better Business Bureau as well. It is a horrific shame that companies like Elite Foundations Repairs are still in business!

Amazing experience.! I entered the search with dread. I got four surveys and estimates. When Wei (Lee) showed up, he took the time to fully explain the issue and how it could be fixed. He spent extra time with me to ensure that I fully understood and was comfortable with the process. We decided on Elite because after research we found them to be the most credible and professional. The pre-work was prompt and on time. On the work day the team showed up on time and wearing company polos (very professional) the crew lead introduced himself and we talked about the process. He answered all of my questions before the first shovel hit dirt. Wei arrived to check on them and made sure everything was running smoothly.. They worked quickly and he checked in with me occasionally to show me what they were doing (which I had requested) the crew superintendent (Julio) showed up (again in Elite uniform) he and I talked about surrounding conditions and why this type of repair fit my specific needs. They were very efficient and my whole repair took four hours. They replanted the bushes and cleaned the entire area. When my wife arrived home she even asked if they had been there. I am often asked by my neighbors for recommendations for services. My referral does not come easily. I will most certainly recommend and endorse Elite based on their professionalism, attention to detail, customer service and honesty.

They are great and professional.

Wai Lee came out to give estimate. Very professional, listened to our questions and worked with us the entire way. Price was very comparable to some competitors. Even the owner of the company came out on day of foundation repair to ensure everything was going well. Highly recommend this company to anyone considering them.

After multiple estimates from other companies, Elite's was the most reasonable and the best value for the money. I would have liked a review of the results after the work was done, but that did not happen.

Clean up was excellent.

Wai Lee with Elite came to check our concerns and give us the recommendation. He was efficient and very personable. Wai also checked back by the day the work was done to inquire if all was going as we expected. Elite did the work on our foundation in the time they said they would and the clean up was good. I would definitely recommend Elite Foundation for foundation work.

I had three estimates from different companies. Wai from Elite was the only one of the three to actually suit up and crawl around under my house for 20 minutes taking pictures. He was also the most moderate, reasonable, and personable. The other two shined a flashlight under the house for barely 30 seconds; one estimated double what Wai did, and the other said nothing needs to be done even though my bedroom was held up by two cinder blocks and a brick. Wai from Elite is certainly the best. Thank you. I also paid exactly the estimate.

I'm a little OCD. They did their work did better than I expected. Out of the quotes I got, they had the best price too.

They kept me informed about everything that was happening and explained every step. The Forman was always available for answering questions. The work was done fast and the noise kept to the shortest possible minimum. I highly recommend this company.

Professional crew, showed up as scheduled and performed work as outlined in agreement

Excellent service. Very thorough explanation was provided about the process. Great follow up.

Great.

We had several companies come give us bids on this project. Not only was Elite the lowest priced, but also the best customer service. Highly recommend, they did the work for exactly the price quoted, and ever single employee we worked with provided outstanding customer service.

The technician came out and gave me a very good thorough evaluation of our foundation. He was very professional and honest. Fortunately our foundation is not need any repair at this time. I would definitely use them for the future if I do have a foundation problem because I trust honest people who aren t just trying to say I need something that I don t.

I had to do a rush foundation repair for a home loan. These guys came out and got it done within a week! (would have been shorter but it rained 2 days) Rushed the final inspections through so I could get the correct paperwork to my lender. They explained the entire process and gave a final out the door price at the consultation so you know exactly how much you were paying, and the price was less that other quotes I received. I Highly Recommend.

Very satisfied

Elite did some foundation work around the house but we kept getting massive sinkholes all around the foundation. Elite came out a couple times to fill in the sinkholes but the same problem kept reappearing. We hired another excavation guy to solve the problem and come to find out after Elite did the foundation work they failed to replace the dirt under the house at all which cost us a few thousand dollars to excavate twice and 2 full truckloads of dirt. In the meantime, because there was not sufficient base under the foundation it shifted again causing more cracks and other problems. Never again.

Great company! I recommend you call them and receive an estimate/advice.

I ve had flooding problems at my house for the last 25+ years. I recently hired Elite Foundation in mid September. They installed a channel drain in my driveway. I finally got a good hard rain and it held up perfectly. I definitely recommend them if your having flooding problems.

Very efficient company that completes their work as stated in their proposal and really tries to take care of all the little things a home owner is afraid will be destroyed in a foundation lift. Worked hard to save the shrubs around the house and was very careful to clean up really good. Nice, dependable crew that worked very hard. Would definitely recommend this great company.

Fixed an issue that Olshan's Foundations couldn't. Great communication and customer service.

Jeffrie came and did an assessment of our foundation drainage. Not once was he pushy to sell services and he explained things very clearly (we asked al lot of questions). Work was done on time and service was excellent. Would definitely hire again for foundation work in the future.

Excellent service. Quick response

Jeffrey from Elite Foundation came over to inspect the foundation wall (there are a few cracks that needed to be checked) of our house -after inspecting it, Jeffrey explained that the foundation was in great shape and did not need any repair because the cracks were from a coat over the wall and not from the wall. Jeffrey did not want to be paid for the inspection. This is a great example of honesty and professionalism. Thanks Jeffrey and thanks Elite Foundation -you guys rock!!!