HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process90% Recommended
11 Years In Business
Company Details
Hours
- Mon: —
- Tue: —
- Wed: —
- Thu: —
- Fri: —
- Sat: —
- Sun: —
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Radon Mitigation
- Radon Testing
- Vapor Mitigation
- Mold Testing
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 39 results
1.0
Leo K.
Roswell, GA
12/18/2023
Sharing my experience: ER installed a subslab system that did not produce results. Upon escalation that took weeks, and arguements over test equipment, ER's escalation manager came to the site. Apparently the original sketch made of the basement was wrong, there were no logs to reference, and in essence the placement of the proposed 2'nd system would have been in the opposite end of the basement from where the radon came into the house, and a complete waste of money. Needless to say ER only root caused the source of radon after the initial install failed to do its job. Shop around and pay with a CC, so you can hold James accountable.
Response from Company:
Dear Leo, We appreciate you taking the time to share your experience, and we're genuinely sorry to hear that the radon mitigation system did not meet your expectations. Our goal is always to provide effective solutions, and we regret any inconvenience this may have caused. Upon reviewing your case, we acknowledge the original estimate stated there may be a need for phase 2 and we could not provide you with a radon guarantee without phase 2. You agreed to these terms. Our escalation manager's site visit was aimed at identifying the root cause, and we have taken immediate steps to rectify the situation. We have learned more about your home during the process. While phase 2 would be installed in a different location, it is still necessary. We stand by our original price, but we will not succumb to customers telling us what they will pay us for additional work. Again, we apologize for any inconvenience, and we remain committed to your satisfaction. Thank you for bringing this to our attention. Sincerely, Elite Radon Team
0.50
Matt V.
Atlanta, GA
8/31/2023
These guys are thieves. They are really bad people. They lie. They did work that should have never been done the way they did it. They know they caused harm with malicious intent. I offered to resolve the dispute peacefully and quietly but my $2,300 was more important for them to keep. I never do reviews but felt like everyone should know about these people. The owner especially is a liar and should be locked up.
Response from Company:
..We appreciate your feedback and are genuinely sorry to hear about your dissatisfaction with our services. We have installed thousands of systems and run into your issue a handful of times. No one can walk into your home and know you have radio active gas emanating from the materials your home is made from, we did not build the home. Radon typically comes from under the house. We have sent technicians out to your home 5 times (no additional charge), conducted emanation testing (no additional charge), discussed your situation many times over the phone/emails, and have sent numerous text messages. Yes, there was a delay in communication due to a sick family member who passed away. Unfortunately, radon emanation issues, which can stem from factors beyond our control such as building materials or water sources, are not covered by our standard services. This is spelled out in the contract you signed. We do apologize if there was any misunderstanding regarding this in the initial discussions. We understand your concerns about the additional system, and we would be happy to discuss this further with you. Our goal is to find a solution that ensures your home meets the radon level requirements without causing undue financial burden. Please reach out to us to discuss the situation in more detail and explore potential resolutions. Your satisfaction is important to us, and we are committed to working with you to address your concerns. Once again, we apologize for the challenges you've faced, and we look forward to the opportunity to make this right. -James
5.0
Denise P.
Acworth, GA
5/28/2023
Great service.no issues.
4.5
Sid J.
Smyrna, GA
1/12/2022
Great job install.
5.0
Marcy P.
Hoschton, GA
1/28/2021
Wonderful process. Went exactly as planned. Very neat and professional.
4.5
Mark D.
Douglasville, GA
10/22/2020
The installation of the new fan was very quick
5.0
Peter P.
Roswell, GA
9/19/2020
While our radon levels were not in the official "danger zone" (> 4.0) the levels were elevated enough for us to want to address them as a safe measure. Many households would have likely chosen no action, however we spend a lot of time in our basement. We chose not to have a traditional radon remediation system and instead went with an ERV system which, while more expensive, provides added benefit for overall air quality. Elite arranged a couple of visits to explain the system and techs arrived a week later to install the system. They arrived promptly at 8am as scheduled and were completed by 11am - installed, cleaned up, done. The following day, our radon readings dropped significantly to <1.0 and have remaind there for the past 2 weeks. We're very satisfied with the product, the initial call, scheduling and follow-up communications, overall service, the techs who installed the unit and the results.
5.0
Chanell L.
Grayson, GA
7/13/2020
James and his whole team were amazing from start to finish. They explained everything to us and installed our system, making it look like it was always there, in just four hours.
Response from Company:
Thank you Chanell for taking the time to leave your review. We pride ourselves on installing a professional system and communication with our clients. We are pleased that you are happy.
5.0
Karl H.
Lilburn, GA
7/27/2019
Matt was very thorough in evaluating the situation. He took the time to explain how the system works and made some recommendations about the fan. We will call Elite Radon Team when we encounter Radon problems in the future.
Response from Company:
Thank you, Karl, for taking the time to leave a review! We are always happy to help any time you need us!
5.0
Jill P.
Mableton, GA
3/13/2019
Matt and James are awesome to work with. Extremely knowledgeable about radon and the equipment they use.
Photos
Find More Pros
HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.
To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
