Elite Pools and Fountains, Inc.

He knew what he was doing!

Very unprofessional. Sent me a contract for a basic set up. I told him I am deployed overseas and cannot open the pool myself. I advised him the water might be green and he let me know there would be an additional charge for treatment and vacuuming. I agreed and said do whatever you have to do to get it going my family has been a lock in the house during a pandemic and I am not there. He sent a young man to do the job and could not finish that day due to the low water level and filters I had on backorder was arriving that evening. I told him this before the kid came out and he still sent him, told me they will run the system without a filter to circulate chemicals. That did not happen. My kid filled the pool and I had to FaceTime time instruct him on filter installation from the Middle East. I let the contractor know that my kid pretty much did most of what he was supposed to do. Additionally, when his technician finally decided to return the vacuumed the pool leaving worms at the bottom and grime spots everywhere. I would not recommend this guy to an enemy.

The pool looks great! Love the new liner! Very professional job. Was just disappointed that they didn't take away the old liner.

A family member hired elite pools in mid-June to diagnose a leak. It is now August and the pool still leaks and is green. First visit they charged $250 said it was the pump. We ordered a pump only to be told it was not needed because they failed to just turn the timer on for the pump, so we returned that. After many texts and unanswered phone calls he then suggested a new filter which payment had to be rushed to guarantee a 2-day delivery which ended up being a week-long to be delivered.. Many phone calls and texts only to be told lies and run around. The list goes on and on, Do not hire this company. The owner never goes on sites, is rude and belligerents when called out. Beware.

Great service. Worked me into their schedule and reduced the price quoted because they did not have to do any PVC replacement. Will definitely use them for my bigger jobs in the future because they ve earned my loyalty.

Billy and the crew from Elite Pools showed up on time. Did their work in a timely fashion. We re polite and professional. Which is a complete departure from our past pool contractors. I would strongly recommend Elite Pools and Fountains.

I was very pleased with the quick response to my pool problems. What I thought was a big deal was no problem for Elite pools. I guess itâ s all in there name..

They went above and beyond to ensure that our above ground pool liner replacement was done correctly and efficiently. They hit a few snags with the installation, which they took the time to explain everything to us and immediately remedied the problem and efficiently complete the install. Outstanding customer service! I highly recommend this company for anyone looking for company to service their pool.

Very quick to act all the employees very professional