Elite Star Movers, LLC

I cannot speak for anyone else experience but my experience with this company was not positive at all. I am a 55+ year old woman and I hired this company to move me from a 2-2 apartment to a 1-1 apartment. The distance between the two apartments is 3 miles. This move ended up costing me over $800 as it was based on time. It should not have taken the amount of time that it did. One of the movers was busy on a personal cell phone call for a long period of time. At times only one of the movers was actually moving items and the other was in the truck arranging items. My second problem is during the move I mentioned to the movers several times to not forget my printer. They assured me they would not . Well they left my printer and due to circumstances beyond my control I was not able to move the printer and I no longer have a printer. My bed was damaged in the move. The movers did not properly hook up my washer and dryer and lied to me about the dryer. It was not until I went to test the dryer that they told me it was not hooked up. They then said it was fixed and it came on so I thought it was. It was eventually fixed but then I realized they hooked up the hot water as cold water and Vice Versa on my washer. That eventually was fixed. But the damage to my bed was never addressed even after I sent pictures showing the damage was fresh. I was told that they would address my printer situation and they never did. They just kept giving me the run around. I provided everything I could provide. I even was willing to provide the cleaning company who cleaned the apartment after the move and found the printer. No the cleaning company could not deliver the printer to me and I was not able to get the printer as I was ill during the entire moving process. I talked to the owner of the moving company, the general manager, and one other person. They wanted a receipt for a printer that was over 5 years old. Something I did not have but because I had a ink contract with HP I was able to provide them with all details regarding the make and model of the printer. That was not good enough. Basically they did not want to make things right with me in my opinion. I was basically told I should be happy that they fixed my washer and dryer. But the hookup was something I specifically made sure they would do if I hired them. I also made sure taking apart and putting back together my adjustable bed was part of the service. Why should I be happy they did what I hired them to do. I was confused by that. I am happy for anyone who had success with this company but that was not my experience. I am now having to find the money to replace a printer that was in great condition because of this company. When I eventually sell my one year old bed I will have to reduce the price because of the damage that was done during the move.

Bad all around

Excellent service

The crew was great to work with.

Excellent service all around. From the office staff to the guys that moved all of my furniture. This experience was wonderful, everyone was very personable, courteous, respectful, and I will hire them again next time.

Rebecca, Ernest and James were nothing short of amazing! I had never used a moving company before, but they made it so easy. Professional, courteous, helpful - they ticked ALL the boxes! Would definitely hire them again!!

They were great. Epic 1 day move of a 5 bedroom house with a large shop that included multi thousand point tools.

Great job. Tireless

They did a good job.