Empire Contractors, LLC

"I am sorry to hear that your experience hasn't met your expectations. I understand that you initially intended to stop a leak that was occurring inside your home. This is fairly routine procedure for us. From the initial inspection, it was clear that your roof was in fairly bad shape, including missing shingles, and heavy wear. This lead us to believe your roof was the cause of the leak. Fortunately, this storm damage was covered by insurance, which we assisted with you in claiming. Unfortunately, the roof had skip sheathing, this required us to re-deck the entire roof, and this is not covered by insurance. This was unforeseen, and would have been required by anyone replacing your roof. There was nothing malicious about this as is inferred in the review, just an unfortunate reality. I'm sorry that you feel Patrick wasn't as nice as he could have been. It is understandable that you would be surprised and upset to see a leak when your roof had just been replaced. This is a touchy situation, and difficult for both parties. In the rare instances there is a leak after our install, we always respond and inspect them. The reasons for these leaks are usually one of a few different things. We did inspect your roof at this point, and it is installed properly. Brian did find multiple issues with improper installation of the siding on the property. The siding was installed over asbestos tile with no vapor barrier, improper flashings, and improper terminations. It has been since made clear that it was not a professional installation. Brian discussed this with you beforehand, and we put our best foot forward to make a repair in the area of the leak. We cannot be held responsible for other peoples work. That being said, this review is the first we have been made aware of a loose piece of siding. Since then we have tried to reach with no response. Please advise. We hadn't heard anything since we did the repair, so we had the understanding the leak had stopped. Thanks, Mark Taylor."