Empire Pools, Inc.

Office staff is aggressive, uncooperative, and uncommunicative. Quick tempers and quick to take extreme measures. I am disappointed by the lack of professionalism from the office.

Do not use them Broke my filter, refused to repair horrendous customer service and owner. They threaten you when they do not get their way or you confront them about THEIR MISTAKES; Damages. DO NOT USE THEM!!!!

They do not know what they are doing they came out and put the wrong Hose on my pool and charge me $250 they do not want to refund me my money after I went and check it out someone help me out and put the right hose to the pool I do not recommend this service for no one customer service was also rude I also videotape everything the guys did when they came out and they did it all wrong

excellent job

Late for appointment.

Was pleased with their pool closing service. Called me right after I completed my request for a pro and gave me a closing date in only a few days out!

Showed up on time; priced what quoted

They where very helpful and polite.

They are professional and follow up effectively.

Was helpful from the first conversation

They were very professional The did the job The kept me up to date on the progress They never followed up with me to do it again. Possibly they are fully booked up , they are very in demand

Poor quality work

The prior review was a mistake , I was out of town and there was miscommunication on my half, any and all problems were taken care of , there response was very quick and very professional , sorry for the confusion !!!!

Terrible!!! But great business strategy to the novice or average person with little knowledge about pools. These folks run their business under the auspice of timely text/phone communication (usually very responsive/communicative) that gives customers a false sense of security ... BUT ... in reality they speak fast (poor listeners) and offer vague text message descriptions about how they will actually do the job / service, duration, or what specific products are used in your pool. No written proposal or email/invoice. They come to your house, perform subpar service, donâ t describe the actual service perform in any meaningful way, charge a lot, and run away quickly to the next job to defraud a different customer. High demand keeps these bad apples in business, unfortunately. Buyer beware!!!!

Good guys, good work, good price! I will hire them again.

This is the best company. The customer service is AMAZING! They are beyond accommodating and have extremely reasonable prices. We are so thankful to have found them.

Very helpful

Empire pools called me right away and scheduled an appointment to come and shut down my pool that same week. We agreed on the price and I received text message reminders about the upcoming apportionment. 4 guys came when promised; they were quick and knew what they were doing. The only thing that I am disappointed about is when I told them that a few leaves fell into my pool and I would like for them to get those out prior to placing the tarp on the pool; they told me that they don’t have the necessary equipment with them but when I offered for them to use my net and or my robot they said that they were in a rush to leave and couldn’t clean the leaves out and worst case I would have to call the office and reschedule the pool shut down. I ofcourse told them that I’ll pay extra to have those leaves cleared but they still said that they were in a rush; We still shut down the pool with the fallen leaves in it. When I got the invoice it showed that they put down that they spend 2 hours here for the job and they spend at most 45 min here. I just feel like a licensed pool company should have certain equipment on their trucks especially something as simple as a pool net and also if they billed for a 2 hour job why did they refuse to do the cleanup and said they were in a rush to leave after 45 min?

Very polite and thorough. Theyâ re my pool company from now on!

They called within 10 minutes. Got an appointment for closing the pool in a week. They also called to let us know when they would be arriving and came within 15 minutes. Price was right. They were very professional and put everything away for us. Very pleased with Empire.

Overpriced, and unwilling to provide in writing the pool filter was guaranteed for five years as he had promised in a text when I decided to hired him. I also paid him by check but the receipt he emailed me was missing the tax. He called me a **wise a** ** after I confronted him about these issues.

the actual vaccuming was overpriced

Rushed job hoses broke fixed it myself

I was pleasantly surprised by the level of service Empire Pools provides. They are consummate professionals . It is a pleasure to book an appointment and have them give you in-depth details of when they are going to arrive and even more rare, calling before they arrive. I have used them to both close and open my pool. They consistently showed up when they said they would and they went above and beyond by replacing minor damaged components from the winter and not trying to over-charge for it. I have genuinely enjoyed my experiences with them and cannot recommend them strongly enough.

They completely took care of my pool closing, even putting my pool stuff away in my garage, where I wanted it. Very quick yet thorough.