Empire Pools, Inc.

4.34 |58 Verified Ratings
Write a Review

Empire Pools, Inc.

4.34 | 58 Verified Ratings
Write a Review

631-928-0225

77-03 Windsor Pl.
Central Islip, NY 11722
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Profile
Empire Pools, Inc.


A Premuim Pool Service Company

Empire Pools, Inc., offers affordable weekly pool maintenance and repair. We are a complete residential and commercial pool service company, serving Long Island since 1998. Call today and experience our computer based scheduling. Get 2 day text reminders for all appointments, a text prior to your appointment ,and a post job call to make sure everything went well with your service. We don't leave you with a green pool.We keep in touch with you until you tell us your pool is clear. If you're tired of the hassle that comes with swimming pool maintenance, consider hiring our professional team to help keep your summer worry free. Now offering packages that take care of every aspect of your pool from opening to closing, all you do is enjoy! Why not let our pool professionals put the FUN back into owning a swimming pool. Complete pool service and repair, weekly swimming pool maintenance & openings and closings . CALL the #1 in customer service Today!!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Hicksville
  • Babylon
  • Garden City
  • Melville
  • Rockville Centre
  • Valley Stream
  • Holtsville
  • Stony Brook
  • Westbury
  • Syosset
  • Port Jefferson Station
  • Smithtown
  • Farmingdale
  • Huntington Station
  • West Babylon
  • Hauppauge
  • Ronkonkoma
  • Jericho
  • Middle Island
  • Woodmere
  • Far Rockaway
  • Cold Spring Harbor
  • Huntington
  • Seaford
  • Shirley
  • East Islip
  • Old Bethpage
  • Malverne
  • Bohemia
  • Mount Sinai
  • Patchogue
  • Oceanside
  • East Rockaway
  • Rocky Point
  • Massapequa
  • Central Islip
  • Kings Park
  • East Moriches
  • North Babylon
  • West Islip
  • Commack
  • Glen Head
  • Bethpage
  • Island Park
  • Nesconset
  • Port Jefferson
  • Woodbury
  • Coram
  • East Setauket
  • Bayport
  • Lynbrook
  • Amityville
  • Brookhaven
  • Holbrook
  • Saint James
  • Greenlawn
  • Baldwin
  • Sayville
  • Merrick
  • East Norwich
  • Franklin Square
  • Old Westbury
  • Selden
  • Sound Beach
  • Cedarhurst
  • Massapequa Park
  • Wantagh
  • Plainview
  • Ridge
  • Deer Park
  • Wading River
  • Lake Grove
  • Blue Point
  • Miller Place
  • Oakdale
  • Hewlett
  • Islip Terrace
  • Medford
  • Northport
  • Islip
  • Levittown
  • East Northport
  • Lindenhurst
  • Calverton
  • East Meadow
  • See All >

Services Offered

Swimming Pools
  • Swimming Pool - Opening & Closing Service
  • Swimming Pool Covers Install

Areas of Expertise

  • APSP CSP CERTIFIED
  • NESPA MEMBER
  • LIPSA MEMBER
  • APSP MEMBER
  • PHTA MEMBER

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair
  • Raypack
  • Sta-Rite

Quick Facts

Business Hours
Monday:
8:00 AM to 6:00 PM
Tuesday:
8:00 AM to 6:00 PM
Wednesday:
8:00 AM to 6:00 PM
Thursday:
8:00 AM to 6:00 PM
Friday:
8:00 AM to 6:00 PM
Saturday:
8:00 AM to 6:00 PM
Sunday:
8:00 AM to 6:00 PM
(Please call to confirm)
  • Commercial
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Residential
  • Warranty Description: Free Lifetime Labor
  • Credit Cards Accepted

Credentials

In Business Since: 1998
Memberships & Affiliations
  • Association of Pool and Spa Professionals
  • National Spa and Pool Institute (NSPI)
  • National Swimming Pool Foundation (NSPF)
Screening
HomeAdvisor Screened. View Details

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To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

How We Got Started

I chose to work in this industry because my Uncle was a pool builder and he used to bring me on jobs was I was just a kid.When my brother got old enough he started to bring him on jobsites also. After we got old enough to drive and go out on our own he taught us the service side of the business. When my Uncle retired he advised us to go out on our own and a start a service company. All the intergrity and workmanship he taught us really helped us to suceed with our own company. My brother and I always talk about how our Uncle set us up perfectly to suceed on our own. It has been almost 20 years since we went on our own and we have never looked back. We now have an app to run the business that was designed just for our needs. All our techs work off an i-pad mini in the field so they can take pics of anything needed for future repairs. Those pics get sent back to the office instantly so our office can give price quotes and schedule any future work needed ASAP. .

We started in this industry in 1998.

We describe our business as Well established

 

Photos
Empire Pools, Inc.


My Work
63 Projects
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Ratings & Reviews
Empire Pools, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 58
  Page 1 of 6
Sort by newest   Date ▼   Rating  
4.0   |  
Empire pools called me right away and scheduled an appointment to come and shut down my pool that same week. We agreed on the price and I received text message reminders about the upcoming apportionment. 4 guys came when promised; they were quick and knew what they were doing. The only thing that I am disappointed about is when I told them that a few leaves fell into my pool and I would like for them to get those out prior to placing the tarp on the pool; they told me that they don’t have the necessary equipment with them but when I offered for them to use my net and or my robot they said that they were in a rush to leave and couldn’t clean the leaves out and worst case I would have to call the office and reschedule the pool shut down. I ofcourse told them that I’ll pay extra to have those leaves cleared but they still said that they were in a rush; We still shut down the pool with the fallen leaves in it. When I got the invoice it showed that they put down that they spend 2 hours here for the job and they spend at most 45 min here. I just feel like a licensed pool company should have certain equipment on their trucks especially something as simple as a pool net and also if they billed for a 2 hour job why did they refuse to do the cleanup and said they were in a rush to leave after 45 min?
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5.0   |  
Review by in North Bellmore, NY
Project: Install or Replace Covers for a Swimming Pool
Very polite and thorough. Theyâ re my pool company from now on!
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5.0   |  
They called within 10 minutes. Got an appointment for closing the pool in a week. They also called to let us know when they would be arriving and came within 15 minutes. Price was right. They were very professional and put everything away for us. Very pleased with Empire.
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1.0   |  
Review by in Woodmere, NY
Project: Repair or Service Swimming Pool or Accessories - In Ground
Overpriced, and unwilling to provide in writing the pool filter was guaranteed for five years as he had promised in a text when I decided to hired him. I also paid him by check but the receipt he emailed me was missing the tax. He called me a **wise a** ** after I confronted him about these issues.
Response by Empire Pools, Inc.: We quote all prices before we sell any product or service. This customer agreed to all our prices but now says it was over priced. if we tell you the price before hand and then you agree to pay the price is it fair to say you are unhappy with the price paid after the job is done?? Due to COVID we send only email invoices to limit interaction with customer. This customer was upset that we did not provide a paper invoice. For some reason he did not understand it was for safety We confirmed for the customer several times that he had a warranty he just left this review because he was very upset for some reason that we only send emails due to COVID restrictions. We also would never use foul language with a customer that is not a a accurate portrayal.
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4.0   |  
Review by in Valley Stream, NY
Project: Repair or Service Swimming Pool or Accessories - In Ground
the actual vaccuming was overpriced
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0.5   |  06-01-2020
Rushed job hoses broke fixed it myself
Response by Empire Pools, Inc.: We followed up with this customer several times. He never replied and never gave us a chance to come back to fix whatever he needed. We always come back if there is a issue. Read our other reviews to see other customers experiences. We are sorry this customer chose to leave a bad review instead of letting us come back and turn a unhappy customer into a happy one.
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5.0   |  
I was pleasantly surprised by the level of service Empire Pools provides. They are consummate professionals . It is a pleasure to book an appointment and have them give you in-depth details of when they are going to arrive and even more rare, calling before they arrive. I have used them to both close and open my pool. They consistently showed up when they said they would and they went above and beyond by replacing minor damaged components from the winter and not trying to over-charge for it. I have genuinely enjoyed my experiences with them and cannot recommend them strongly enough.
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5.0   |  
Review by in Shirley, NY
They completely took care of my pool closing, even putting my pool stuff away in my garage, where I wanted it. Very quick yet thorough.
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5.0   |  
Showed up early, got it done quick and answered all my questions with no problem.
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5.0   |  
I ve used this company 2 years in a row now for closing my in-ground pool. The lead tech Rob was very knowledgeable and professional. They arrived on time and started right away. They winterized my pool and put the cover on in an hour. Highly recommend this company.
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Showing 1-10 of 58
  Page 1 of 6

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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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