Empire Roofing and Restoration, Inc.

Very professional, responsive, great customer service

Did a great job. Was polite and speedy.

July 2016 the hail storm damaged my roof and windows. IT HAS BEEN A NIGHTMARE! The first roofer over-promised and under-delivered, the shingles were falling off, evidently he forgot underlayment and two of the windows didn't fit. This dragged on for a year. So my friend referred Empire Roofing and Restoration... THANK GOD FOR JOE AND HIS TEAM AT EMPIRE ROOFING AND RESTORATION!! They just finished my roof and windows with ease, no hassle, they kept in contact with me and the insurance company.

I worked with Keigan as my estimator and he was so professional and got my estimate to me really quickly. The price was great and after signing the contract they reached out to me the next day to get me on the schedule. The work was done quickly and my roof looks fantastic! I will highly recommend Empire to all of my friends and family!

We had an incredibly painful experience. I cannot recommend them at all. We had a leak develop in August 2016. The repair work involved new windows, and drywall removal, inspections, and patching. We contacted Empire after our insurance company recommended them (we've shared the feedback below with the insurance company). The project manager was next to impossible to get in touch with. Our records show for every three calls/texts/emails we placed to Empire we got one call back. The project manager was frequently late for appointments. (Full disclosure - I was late to one as well.) There were five windows ordered. Two of the windows were ordered incorrectly (clear glass vs privacy glass and other style issues). We were told the windows would arrive in 6-8 weeks because the large hailstorm that hit the area. We called after eight weeks and were told by the project manager there was a problem with the order, but that it would be rushed. Based on my interactions with him, and his poor oversight, I suspect they were never ordered the first time. The work on the windows wasn't complete until December 2016. It would not have been done by then either if we hadn't hounded the project manager to what we were paying him to do. The drywall removal, inspection and repair began mid-January 2017, and was completed at the end of February 2017. It was a couple of square feet section in an interior closet and an unpainted strip of garage ceiling. It could have been done in two days, but took six weeks because of the project manager's ineptness. When the drywall was repaired in the garage, they broke a shelf (of course the stuff on the shelf was damaged too) and made no attempt to tell us about it, or fix it - we weren't on site to have them take care of it at the completion of the work. Once the work was done at the end of February we waited for a bill. Finally, in an effort to be honest, I texted the project manager in May to ask for a bill. Two months later in the beginning of July, I finally received an invoice. It had no details (materials vs labor, no dates, etc.) - just an amount. After requesting more information we got a more detailed invoice a few days later. I was uncomfortable paying the full amount so I reached out to the owner to express my concerns. I learned the project manager was no longer with the company. It was as difficult to reach the owner as it was the project manager. We discussed the concerns and offered to pay the entire cost of the windows, but asked them to absorb the drywall repairs. He let us know the windows were put in at cost and they made no money on them (this was unknown to us, and additional proof of the project manager's incompetence), so he was uncomfortable with my offer. He also noted that the work had been completed to our satisfaction. They apologized for our experience. We eventually reached a compromise on a discounted amount that he felt was too much of a discount and t