Empire State Pool Service, LLC

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93% Recommended

5 Years In Business

Company Details

Contact

2904 53rd St W
Lehigh Acres, FL 33971

Hours

  • Mon:
  • Tue:
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Achievements

Service Details

    Areas of Expertise

    • Swimming Pool - Clean and Maintain
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.6
    46 Verified Reviews
    • 5
      40
    • 4
      3
    • 3
      0
    • 2
      0
    • 1
      3

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 46 reviews Showing 0 reviews
    12/15/2020

    I called and left Matt a message. With in 5 minutes he called me back. I needed to have the work done ASAP and Matt fit me the next day. I definitely will use Empire State Pools the next time I need some work done.

    5.0 Robert V. Naples, FL
    8/17/2020

    Matt salvaged my pool and balanced my chemicals after a prior pool company had neglected it. Matt and empire pool is A++ work!

    5.0 Lenn B. Fort Myers, FL
    8/14/2020

    Highly recommend

    5.0 Amanda H. Fort Myers, FL
    8/10/2020

    Our family has a great experience from start to finish with this company. Met our personal needs and more! I recommend them not only because of their excellent work but their prices can t be beat. Overall wonderful company.

    5.0 Paul C. Estero, FL
    7/23/2020

    I called because my previous pool maintenance provider had failed me. I promptly received an excellent response regarding what they intended/needed to do to clear the issue. They came when promised. And the follow up was great. The cost was reasonable for the service provided.

    0.50 Tom C. Fort Myers, FL
    6/16/2020

    Hired empire pools after previous pool contractor created issues with the pool. Issues have gotten worst and are not being addressed by Matt from empire pools. Arrived home today to find a half month refund check , no explanation was provided. After attempting to reach Matt, I received a text message explaining that he could not meet me and it would probably be a good idea for me to just look elsewhere. Since Matt and Empire pools have begun servicing my pool, there are now marks all over the surface of the pool which were not there prior to their hire, and Matt says he is not responsible.

    Response from Company:

    Dear Tom, over my years in the pool service industry, I have worked with hundreds of lovely, kind, and understanding customers. However, I have also come across a small handful of customers that have not been such. I have learned through my years of experience that when working with customers that are not reasonable or understanding it is best to cut my ties before there are any chances for issues to begin. I was planning on calling you later in the day because you told me you work every day to at least 4 PM, to explain to you: The reason for the refund check and that is probably better if you found someone else to work with on your pool.

    5.0 Cheryl C. Lehigh Acres, FL
    5/23/2020

    Matt is terrific. Fast and dependable. I've had this service for one month.

    5.0 Ross T. Fort Myers, FL
    5/18/2020

    Matt has a plethora of knowledge and experience. Always is contactable with any questions I ve ever had. Very satisfied!

    5.0 Sharon F. Latham, NY
    5/18/2020

    We have been using Empire Pool Service for about a year and a half now. Our pool always looks crystal clean! If I have any questions, all I do is send Matt a text message...He almost always gets back to me quickly with a response! I think his pricing is very reasonable. Service is great! I highly recommend this service!

    5.0 David A. Estero, FL
    5/17/2020

    Matt is great at his profession, I had a issue or question with the pool equipment (which he did not install) and Matt was helpful, knowledgeable, and was willing to help change some advance settings to resolve my concerns. Wow! What a great home resource! Don t go elsewhere, he is the one to choose. - Two Pool Owner

    Showing 1-10 of 46 results Showing 0 of 0 results
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