Empire Today

I had Empire Today install wood laminate in my home on May 29, 2019. The product was marketed as **pet friendly** and was not supposed to scratch with normal pet traffic. Besides the sawdust and dusty floors left behind by the installer, the floor scratched the very first time my dog walked on the floor. The salesman had brought many samples with him and I chose the Amber Walnut Southgate Series that was supposed to resist pet scratches. When I contacted the company, I was assigned a case number and told that someone would call me back for resolution. That was end of May 2019. An **inspector** for the company came out to view the scratches on June 28, 2019 and proceeded to scrub the scratched area with several different Acetone products and a cloth. After several minutes of scrubbing, he declared that he had rectified the problem. He simply stripped the wood laminate of its finishing in that particular area. It is now September 11, 2019 and after all these months and several case numbers later, the company finally told me that the scratches were my fault. The company does not provide a breakdown or individual price points for their products. But, the product that I was sold is not **pet friendly** and I have had to ban my dog from surfaces where the laminate was installed. This company is guilty of false advertising and price deception. I am unhappy with the quality of the wood laminate and my entire household is walking on eggshells now that we have this inferior product installed in my great room, 9 stairs, and the bridge and corridor in my upstairs living area. I would strongly advise against doing business with these people.

After I had the order done for what I wanted. It was 9 weeks before they were hung. Called the person who wrote the work order several time. One time he said that he talked with the person who was put in the blinds. That was 2 weeks prior. Did not bother to call myself. Did call there customer service after the blinds were hung. The person I talked with. Did not care for what was said. She said that it was a special order. That that takes time to make. No one kept myself in the loop on what was going on. They have called several time after the work was done. I told them what I thought of there work. Do not call back.

Waste of my time they showed up for the appointment and informed us they didn't do shutters anymore. They tried upsell other products.

Blind were kind of expensive, but the quality was very good.

Empire installed a type of carpet that is hypoallergenic, helps with smells and doesn't absorb liquids. It looks great and feels soft on our feet in spite of being so durable. Empire claims to be the only company that has it and it is great for pet owners. Installation was quick and the installers were courteous. The representative who initially came to our home was nice and was helpful. We originally wanted laminate flooring, but it didn't work out due to the settling of our old house. We were offered a good alternative at a good price