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64 Years In Business

Company Details

  • Bilingual


Serving You Locally
Northlake, IL 60164


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Service Details

    Areas of Expertise

    • Carpet Flooring
    • Laminate Flooring
    • Hardwood Flooring
    • Tile & Vinyl Flooring
    • Window Treatments
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted


    31 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1
    Showing 1-10 of 31 results
    1.0 Kathleen P. Vail, AZ

    Have not heard a response yet. The vinyl is here in my hallway waiting to be installed. The warped wood under layer needs to be replaced first like I THOUGHT. Still waiting to hear from a different crew who can replace it. Then they will be able to install my new vinyl flooring into my bathroom..

    1.0 Christopher M. Tucson, AZ

    Never showed up or no phone call.

    4.0 Travis J. Tucson, AZ

    Price is high and it's not always easy to contact a person however the consult through to the work was very smooth. There was an understatement in my tile needs, so currently waiting a week for new material to finish a couple areas. Workers were clean and prompt.

    0.50 Leslee S. Tucson, AZ

    We recently hired Empire to replace a carpet runner on our stairs. We got called immediately for an appointment for a salesperson to come out. The sales experience was fine and we ended up signing a contract with them. After that, the entire experience has been a nightmare. We were supposed to get the carpet installed July 7. On July 3, I got a text asking me to confirm my appt and later we got a confirmation text so I thought everything was fine. I never got any other notification from them. On July 7, I called in the morning to find out when they might come and they told me they couldn't reach the installer or the local office but had left an urgent message to have someone contact me. No one ever did. Called back several hours later and got the same thing - they couldn't get a hold of the installer, etc. etc. Waited until 3:45 and called again. Was on hold over an hour only for the person to tell me my install date was July 8. I told them "no way" as I had a text confirmation for the 7th. They too could not get a hold of the installer or local office so they said my install would be July 8. I definitely did not believe her so I asked for a local number to contact. She gave me a local number to call but it went to voice mail so I left a message and got no call back. I also left a voice mail & text with the salesperson on July 7 but didn't get a response until July 8. He told me the local office doesn't do installs on Thursdays so it could not have been scheduled for July 8. He gave me a direct # to the local installation coordinator. I called her and it went to voice mail but she did call me back on July 8 and say she'd try to get to the bottom of it. They did not have me on any install list for July 8 but could get someone out on July 9. We were not going to be home July 9 so we rescheduled for July 12. On July 12, 2 installers showed up with our runner just heaped in the back of a pick-up truck (it was not rolled up or covered, just literally "flung" in the back of the truck). I went out and the first thing I noticed was that it wasn't bound. I told the installer that it looked like the right color but that it wasn't bound. He looked at his paperwork and said "nobody told me that". He came in to measure the stairs and said he'd take it to the binder and tell them ASAP and then come back on July 14 to install at around 11 am. I was pretty upset and left messages for both our salesperson and installation coordinator to find out what was going on. Well, it's now 4 pm on July 14 and no installer and no response from anyone at Empire. I contacted our salesman and installation coordinator again today as well as local customer service and have not heard anything again!! This is THE WORST customer service experience I have had in a very long time. I finally got through to Empire's corporate office to ask for a full refund and to cancel the contract. It turns out 2 charges hit my credit card - one from corporate for the deposit and a smaller charge a couple days later from the local Empire office. The person I spoke to had no record of the smaller charge and could only refund the original deposit. So, since nobody in the local office will return a phone call, I wonder how long I'll have to fight to get the local charge refunded, a charge I have no idea what it was for. All I can say is I will NEVER hire Empire again.

    5.0 Jaroslav J. Tucson, AZ

    quick and good work

    2.5 Dennis S. Tucson, AZ

    Nothing in writing.

    5.0 Ken E. Tucson, AZ

    5.0 Richard B. Tucson, AZ

    Very easy to work with - great quality materials- timely- thorough- and affordable

    1.0 Lori S. Tucson, AZ

    Installers broke the toilet, used my expensive cloth to clean up their mess, left a mess, grout and caulking improperly done. Many no shows.

    1.0 Diana and ken S. Tucson, AZ

    Started out nice in the beginning. Then turned out to be a terrible experience and no call back. Like the right hand doesn't know what the left hand is doing. And what company demands ALL payment before a project is even begun? Turning out to be something I had to follow up with numerous calls and at this time would not recommend them. Postponed for a month just to not have to deal with the incompetency and misinformation during these confusing and already stressful times.


    Empire Today - Tucson
    Install and Consultation

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