Empire Today - Tucson

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66 Years In Business

Company Details

  • Bilingual

Contact

Serving You Locally
Northlake, IL 60164

Hours

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Achievements

Service Details

    Areas of Expertise

    • Carpet Flooring
    • Laminate Flooring
    • Hardwood Flooring
    • Tile & Vinyl Flooring
    • Window Treatments
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    3.6
    33 Verified Reviews
    • 5
      17
    • 4
      3
    • 3
      6
    • 2
      1
    • 1
      6
    Showing 1-10 of 33 results
    5.0 Conan D. Tucson, AZ
    12/5/2024

    Fantastic

    5.0 Katrina P. Tucson, AZ
    3/25/2024

    The flooring is absolutely beautiful. And the install was completed efficiently. The entire process was much easier than going to a store and bringing samples home. Will definitely use them again.

    1.0 Kathleen P. Vail, AZ
    2/20/2022

    Have not heard a response yet. The vinyl is here in my hallway waiting to be installed. The warped wood under layer needs to be replaced first like I THOUGHT. Still waiting to hear from a different crew who can replace it. Then they will be able to install my new vinyl flooring into my bathroom..

    1.0 Christopher M. Tucson, AZ
    2/18/2022

    Never showed up or no phone call.

    4.0 Travis J. Tucson, AZ
    10/10/2021

    Price is high and it's not always easy to contact a person however the consult through to the work was very smooth. There was an understatement in my tile needs, so currently waiting a week for new material to finish a couple areas. Workers were clean and prompt.

    0.50 Leslee S. Tucson, AZ
    7/14/2021

    We recently hired Empire to replace a carpet runner on our stairs. We got called immediately for an appointment for a salesperson to come out. The sales experience was fine and we ended up signing a contract with them. After that, the entire experience has been a nightmare. We were supposed to get the carpet installed July 7. On July 3, I got a text asking me to confirm my appt and later we got a confirmation text so I thought everything was fine. I never got any other notification from them. On July 7, I called in the morning to find out when they might come and they told me they couldn't reach the installer or the local office but had left an urgent message to have someone contact me. No one ever did. Called back several hours later and got the same thing - they couldn't get a hold of the installer, etc. etc. Waited until 3:45 and called again. Was on hold over an hour only for the person to tell me my install date was July 8. I told them "no way" as I had a text confirmation for the 7th. They too could not get a hold of the installer or local office so they said my install would be July 8. I definitely did not believe her so I asked for a local number to contact. She gave me a local number to call but it went to voice mail so I left a message and got no call back. I also left a voice mail & text with the salesperson on July 7 but didn't get a response until July 8. He told me the local office doesn't do installs on Thursdays so it could not have been scheduled for July 8. He gave me a direct # to the local installation coordinator. I called her and it went to voice mail but she did call me back on July 8 and say she'd try to get to the bottom of it. They did not have me on any install list for July 8 but could get someone out on July 9. We were not going to be home July 9 so we rescheduled for July 12. On July 12, 2 installers showed up with our runner just heaped in the back of a pick-up truck (it was not rolled up or covered, just literally "flung" in the back of the truck). I went out and the first thing I noticed was that it wasn't bound. I told the installer that it looked like the right color but that it wasn't bound. He looked at his paperwork and said "nobody told me that". He came in to measure the stairs and said he'd take it to the binder and tell them ASAP and then come back on July 14 to install at around 11 am. I was pretty upset and left messages for both our salesperson and installation coordinator to find out what was going on. Well, it's now 4 pm on July 14 and no installer and no response from anyone at Empire. I contacted our salesman and installation coordinator again today as well as local customer service and have not heard anything again!! This is THE WORST customer service experience I have had in a very long time. I finally got through to Empire's corporate office to ask for a full refund and to cancel the contract. It turns out 2 charges hit my credit card - one from corporate for the deposit and a smaller charge a couple days later from the local Empire office. The person I spoke to had no record of the smaller charge and could only refund the original deposit. So, since nobody in the local office will return a phone call, I wonder how long I'll have to fight to get the local charge refunded, a charge I have no idea what it was for. All I can say is I will NEVER hire Empire again.

    5.0 Jaroslav J. Tucson, AZ
    6/24/2021

    quick and good work

    2.5 Dennis S. Tucson, AZ
    2/21/2021

    Nothing in writing.

    5.0 Ken E. Tucson, AZ
    7/19/2020

    5.0 Richard B. Tucson, AZ
    4/17/2020

    Very easy to work with - great quality materials- timely- thorough- and affordable

    Photos

    Empire Today - Tucson
    3
    Install and Consultation
    7
    Surfaces

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