Environmental Process, Inc.

Hannah was fabulous to work with. She answered all of my questions and took time to make sure I understood everything. I truly appreciate the work they did!

The technician contacted me immediately be explained the process we scheduled the testing, the technician arrived on time and again explained how the testing would be done. I was very happy with the quality of work. Good customer service, the technician was very easy to work with, would use again

Got the testing done in timely manner Was very helpful in explaining the results and recommending a company to remove the tile. I'd use again or recommend to anyone.

The technician explained what he was doing. They contacted me the night that I made the request for information.

Immediate response. Extremely knowledgeable. Very friendly and customer oriented. I'd use them again in a heartbeat.

They were not upfront about the cost and the employee who came to take samples of the floor tried to talk me out of having other companies come do estimates. He also condescendingly tried to explain what asbestos is to me as if I haven't been doing research to find a company for months. He insisted on walking around the building to try and talk me into having him take more samples than he needed. He told us there were six tile samples he needed when in reality there were only two. We were then charged for 13. He also was only in the building for 30 minutes and charged for 1.8 hours. I would absolutely not use EPI again and definitely won't be going through Home Advisor again, who clearly didn't understand what we were looking for.

The costs of the service were clearly stated at the beginning before even being hired. Environmental Process Inc, was flexible allowing sample collection by others to help control costs and reduced the samples sent for testing, when allowed by MN statute.

They did good job

It was a little more spendy than I thought, which I guess is on me for not clarifying more beforehand. Even though we made an appointment, I had to call and double-check and it seemed like he was planning on moving our time without telling me before I told him I couldn't move it. So he was a little late, but he was very knowledgeable and nice.

When my installation company told me it would cost $50 to get the testing done I thought it was no big deal. The required testing was much more than $50. The company was quick, timely, and very clear with directions so everything went very well.

Convenient

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The customer service was above and beyond!

Government regulations mandate specific quantities of testing so it's difficult to know completely how many samples will be needed and thus precise cost. That said, they seemed very honest and refunded an unnecessary test. I'd use them again!

They did everything they could to accommodate our needs.

Got the work done at the promised time, and attention was given to the details needed for legal, accurate sample collection and testing which I wanted. The explanation was very confusing when given, but the outcome was trustworthy once I understood the procedure of sample collection and testing. Received a partial refund from my pre-payment because only some of the samples needed to be tested. I appreciated that very much.

1

Extremely informative and didn't want us to spent unnecessary money!

First, I received a response within a minute of my inquiry. Second, Mike took the time to educate me on the reason for the number of samples and how to take samples. He was knowledgeable and respectful. I had the test results in the time promised: five business days.

Very responsive and helpful. Easy to get hold of.

Very good were able to meet me after 7 pm.