Ethereal Cleaning, LLC

DO NOT HIRE! They are very good at pretending! They have no integrity and they lie. Goes by the names Ethereal Cleaning, LLC & Ethereal Construction LLC! Same owners! Don't trust them. Hired them to paint (replace drywall/Sheetrock, etc.). They messed up the color but it's fine we can work with it. Otherwise great job. It looks good. He convinced me to hire him to complete the rest of the work. I had a contractor waiting to do the floors and a cleaner thereafter. He said he could complete the floors and he and his wife could do the cleaning at a more reasonable price. So I said okay. The flooring (incomplete and laid incorrectly), cleaning (post construction - never happened). They had a great start very communicative, eager and hard working. Not sure if they ran out of steam and got tired. Before the job was completed they ghosted me. Asked me to advance them for the remainder of the work and more material. They said they would finish the work in two days. Two days turned into another week. When I contacted them, they said the work would be finished the next day. I had someone go by the house to take pictures, floors were laid on the top floor (laid incorrectly baseboards, doors and vents removed or missing) the main floor hadn't been touched and it looks like they didn't have enough flooring to complete the entire job. After he asked for and received more money to buy flooring and supplies. We had two contractors come by to finish the floors, they won't touch it because of the botched job. Finally got a contractor to do the work. They will have to remove all of the flooring previously laid and relay it correctly or they won't do it. ð « Red flags: * No legit payment options - only cash payment * Doesn't stick to the contract/agreement (materials and 10% of the work) They kept asking for more money - so they were paid in full before completing the work. * Always asking for more money * Ghosts you * Kept saying "I'm a nice guy", "I'm just a really nice guy". If you have to keep saying it you may not be. Who are you trying to convince me or yourself. They can't be trusted! For your sanity and peace of mind please do not hire these people or bring them into your home. They will ghost you - guaranteed. If I'd seen the reviews beforehand I wouldn't have hired them.

A Bissell Pro was used for my carpets; something I could have bought at the store. I think they overbooked because I think his wife was cleaning our carpets and it sounded like she did not want to be there. She did fulfill the contract and cleaned all our carpets well.

In a carpet cleaning job, they used too much cleaning liquid on the job. It took 2 weeks for the floor to dry. Then I had to hire another company to fix the browning of the floor caused by the overuse of the cleaning liquid.

My clean bath towels were used for what reason I don?t know and left seer in my hall, bathroom floor not cleaned well still dirt and dust, toilet still dirty, furniture not moved out to clean not heavy furniture at all. One of a kind jewelry box ruined as a cleaning agent was used on it. I will not hire this company again as when I pay to have my house cleaned you clean it right and don?t break my things or used my clean towels for cleaning. I am paying for a service.

Please do not use this company. I hired him and it was a mistake. He used Degreaser instead of an oven cleaner and ended up dying out electrical in our oven. He claims it s not his fault because our oven is old. We hired a professional to look at it to determine what exactly happened. During the walk through we saw that there was still milk/food on our kitchen table, cobwebs on every ceiling , and dust around most surfaces. They also put a wet rug they shampooed down and placed a bed and dresser over the top while it was still wet . As I was asking them to dust one of the employees was getting upset having to re dust and get off obvious cobwebs she then said our house was already shit and the owner, Chris told me I was creating problems. He then asked if I d pay and I said yes but not $550 because the job was not complete and the fridge still didn t get cleaned . I paid a $100 deposit and was willing to pay another 240. He then stormed off and called threatened me and threatened to black list me unless I paid him the full $550 the whole time both of them had attitudes, they left all of the trash for us to clean. I really wanted it work but this was the most unprofessional company I ve ever hired. I have photos of everything that wasn t done and voice recordings of the owner stating he thought what he used in the oven was the cause as well as the employee telling us our house was already shit . That s why we hired you guys!! Monday will be reporting everything to home adviser as well as sending all audio and picture messages. SCAM of a company .

Amazing and fast work! Great communication and customer service definitely will hire again when I need cleaning done!

He was a scam.

He did great

After they were hired, they came late in the day, did not clean up when the job was done. Did not finish, were going to come back and clean the gutters another day. Did not show up at the scheduled time and day. No phone call to let me know why, came back a week later, got his ladder and that was the last I heard of him. Was planning on hiring him to clean the basement but not anymore.

Chris and his crew did an amazing job cleaning a home that had not been cleaned, due to the occupant's disability, for approximately 4 months. In addition to the primary occupants, there is a large dog and two cats living there in the three bedroom townhouse. The basement was finished but had accumulated animal feces, vomit and fur and was completely unacceptable. This entire area had walls and carpet cleaned. Laundry room floors and appliances cleaned and an ozone machine was used to eliminate all odors. There were some disagreements with the occupants with regard to the upstairs, livingroom, and kitchen. The carpets in the bedrooms, hallway, and livingroom had only been vacuumed. There had been a small electrical outlet fire a month or so ago and the smoke residue on the walls, near the ceiling in the livingroom and stairway had not been scrubbed cleaned of this. In the kitchen, a grease covered cold air return cover above the stove had not been removed and cleaned. When all of these things were pointed out to Chris he became somewhat defensive. He said that the occupant refused to allow him to move her sofa so he could clean the L R carpet and that it would be impossible to remove the grease from the cover in the kitchen. I am the person who hired Chris and I told him that I totally disagreed and that since he had left without completing the job AS HE HAD AGREED, I wanted a partial refund. I told him that of the $750 I had paid him, I wanted $350 back. He said that he thought the basement, the bathroom and half bath were worth $500. I finally agreed to that unless he would agree to return 2 days later and finish the bedrooms and, hall, stair, and living room as he had originally agreed. He said he would and he did come back 2 days later and had all the rest of the home sparkling.

We are giving the lowest rating because we absolutely did not get what we paid for. Long story, so bottom line up front: I would recommend you get any verbal contract with Chris (owner) in writing, and to pay online through Angi, or by check, rather than pay cash. We made a verbal agreement for a deep cleaning, and the estimate was about twice that of a regular clean, because of the extras. The extras were things like clean windows, clean A/C vents & ducts, ceiling fans, tops of kitchen cabinets, microwave, and disinfect all surfaces, to name a few of the deep clean extras we discussed at walkthrough. I received an estimate, but had not budgeted for a deep clean (from $550-$750 for our size home), so we took out some of the extras: no windows, and not the A/C duct thorough clean, but I DID ask for the floor vents to be vacuumed while doing walkthrough and got a verbal yes. We also excluded several rooms in basement, the master shower and Jacuzzi bath, and office. The employee who did the walkthrough and saw/heard what we had agreed upon did not come the day of cleaning. Two other employees did, who hadn t done the walkthrough. This may have been part of the issue; don t know. Also, the owner s wife was to be part of the cleaning crew that day, as it was a big job, but they had no babysitter, so she could not clean either on 6 OCT. We had gotten the price down to $500, so I was expecting a deep clean, as our house is not a mansion, with the things we had discussed. When Chris & two employees were packed and ready to go after 5.5 hrs., Chris wanted me to inspect. I looked around, but hardly had a chance for a full inspection, as they were ready to go and he had told me earlier that they had another job. He sensed my hesitancy and looked me in the eyes and said more than once that he would be back the next day at 4pm to clean the vents. I paid, and did not see Chris the next day. NO text or call, just a no-show. I sent him some info. with pictures about the things that weren t done, (ceiling fans were filthy; hair all over bathroom floor; inside microwave dirty, dust/dirt behind doors, a/c floor vents dusty/dirty), and he said he would be back the following day at 1000. NO-SHOW AGAIN & no word. My husband got involved and set an appt. for 11 OCT at 2pm. Again, no-show & no explanation. We then made a complaint to HomeAdvisor/Angi (that is where he got our #), and he refused to come finish the job or pay us back some of the money, as we did NOT get a deep clean at all. He used semantics, to claim he did not say he would do the A/C ducts as part of the deal. I just wanted him to vacuum the floor vents and not do the interior ducts, but there was clearly a misunderstanding. Who pays half a grand for a regular cleaning? I did…unintentionally. Too trusting I was (in Yoda voice).

Chris was efficient and explained all circumstances of problems incurred. Definitely recommend him!

Very courteous and were responsive to service provided. Called when appointment scheduled was going to be missed and made alternate time acceptable to the customer.

General Fall Cleaning and carpeting cleaning. Very pleased with the results. Chris also removed a lot of wild trees and large weeds from our yard.

Chris was very courteous professional and he took his time in cleaning. I would reccound him to all my family and friends. Excellent job!

They were courteous, professional and thorough. They were friendly and took the time to do the job right.

Good workers. Great results. Friendly. Helped me out with general cleaning of my house. Paid attention to details. Very impressed with the pride they had in their work. Makes a BIG difference. Glad I found them.

Very knowledgeable in planning project, efficient in the execution and completed with aplomb. Will use again.

Unbelievable Energy---and understanding of what had to be done---and did 5x as much while here! Efficient, knowledgeable, courteous, patient, and more! Without a doubt, the BEST Cleaning Team I have EVER had!

I appreciate the communication given by Chris. He's professional and has a TON of energy. I explained to him my situation and he was very empathetic and gave me every confidence that he would take care of things. I would definitely recommend him and will continue to use his services.

Chris did a great job cleaning our house for our move in. He was very flexible and understanding as things did not go according to plan. I would recommend him and his service.

The team was very prompt. They did a great job, both inside windows and outside windows. They also pressure cleaned the out side of the house and separate 2 car garage w/ a 7 ft. stand up attic. I highly recommend Ethereal Cleaning, LLC.. Jan R. Coal Valley, IL.

Excellent. Went out of his way to let me know what I would be charged for. And made sure I had all of his business info. Was very reasonable.

I am BEYOND happy and satisfied with the work that was done in my home today. Both Chris and Brenda worked tirelessly to do those things that needed their attention. BOTH are extremely courteous and so very very good at what they do. I would recommend them to anyone. Cost effective, for sure. I have already set up another appointment.

The job was done in the time frame they said and the carpet looks great! I highly recommend them.