Ever-Seal, Inc.

"He's lied to the BBB, ruled in our favor. He's lied to the Board of Consumer Protection, also ruled in our favor. Ever-Seal takes pride in our no-pressure guarantee in our sales process. We thoroughly detail our service, rates, paperwork, and warranty BEFORE someone can close to become a client. Our process is the same for every potential client, with the only variable being the client's particular project and the applicable rates required to do their project correctly. Our Estimators mail in their paperwork into our office in Gallatin TN by noon on Mondays via USPS Priority Express mail (arriving by Wednesdays normally). Once the paperwork is in-house, our scheduling team begins building the routes for our installation teams and calling customers with potential installation dates that may fit their schedules. Currently, our estimators quote clients 6-8 weeks for installations from the date that they signed their paperwork, not from the time the office receives it. This client signed up on 6/10, a Monday (after the previous week's package had already been mailed). The office would not even be receiving his paperwork until 6/19 (that week's package being mailed on 6/17). We explain this at the time of sale, with Larry choosing to simplify it with his clients by telling them to expect a call in around 5-10 days. We would never quote 2-3 weeks for installs since those schedules are likely already booked solid. We do make it a practice to under-promise and over-deliver, so we would definitely try if something became available, but the quote would have still been 6-8 weeks. We also never 100% guarantee a specific time frame since mechanical issues, natural disasters, poor weather conditions, or ill staff members could become a factor, but we're still pretty good about getting it right the first time. As a courtesy, we offer our clients a 3-day right to cancel in case they change their mind for any reason. Even though this is not required for our business since we are not unsolicited, we do have a legal obligation to follow our agreement to the letter, as well expect our clients to do the same. This was well expired before this client contacted us to cancel the contract. They first contacted the Estimator, stating that he had lost his job and needed a refund. We explained that we have to follow the agreement, but he's welcome to push out his installation date if needed since that's when his remaining balance would be due. Since then, his wife has called the Estimator as well, with both making threats and accusations when they didn't get the answer that they were looking for. Currently, we are holding a date for their installation on July 12th at 10:30 am. We'll have to schedule someone else in that time slot soon if we do not hear back from this client for confirmation that this date will work for them. I'm not sure if this was due to a job loss, a decision to go with a different option, or simply something else they want to spend the money on. Ever-Seal's position is that we're obligated to follow our agreement to the letter, as we do with every client, every time."

"Ever-Seal performed service as contracted. The client has white trim on and around the deck with stainless rails. The project is still wet when we are finished in most cases, so runoff, as it's drying out, may show leftover dirt or residue on surfaces like these, although not visible on more traditional designs. With the design of this project, there would be no way to prevent this. We also outline in our agreement that was signed that it had been read and understood, that surrounding areas may get dirty during the cleaning process, and while we do our best to protect the surrounding areas, there is no way to offer a 100% guarantee. We then scheduled our team to come back out to do a courtesy wash free of charge. Again, after it dried, some residue was visible. We've advised the client as to how to easily clean up the few areas of concern, however, this does not seem to be something that she's willing to accept. The cleaning process is NOT what we were hired for, it's just a part of the prep work for applying the seal. The wood that we were contracted to permanently seal was completed during our first visit."

"Repeat complaint that has already been addressed. As explained, rot in wood cannot be stopped once it has started. Ever-Seal can and will prevent rot from developing in wood, but cannot stop existing rot from spreading. With lumber being grown faster these days, the wood is much softer and the chemicals used to treat the wood now are highly ineffective, so rot even in newer wood is found from time to time. Also, from reviewing the pictures and the response that we have already sent to the client in April of 2021, it looks like a crack in the wood in that area that was already present in our before pictures and not actual rot. We even provided some simple tips for replacing that board. As per her warranty, she can simply replace the bad board and we'll be happy to come back out to seal it for her free of charge for the next 25 years. If that is the only defective board she has, then she'll never have this issue again. We are sorry that you do not feel that you could recommend our service, but we are talking about one defective "spot" on a 576sf deck that we're happy to come back out to seal the new board for you once replaced. Our services and warranty are clearly stated in writing and covered in our presentations with all of our clients. We serve thousands of very happy clients every year. I am sure that the money saved year over year from not having to maintain this deck should help her to reconsider her opinion of us and the value we provide over time."

"As explained, rot in wood cannot be stopped once it has started. Ever-Seal can and will prevent rot from developing in wood, but cannot stop existing rot from spreading. With lumber being grown faster these days, the wood is much softer and the chemicals used to treat the wood now are highly ineffective, so rot even in newer wood is found from time to time. Also, from reviewing the pictures and the response that we have already sent to the client in April of 2021, it looks like a crack in the wood in that area that was already present in our before pictures and not actual rot. We even provided some simple tips for replacing that board. As per her warranty, she can simply replace the bad board and we'll be happy to come back out to seal it for her free of charge for the next 25 years. If that is the only defective board she has, then she'll never have this issue again. We are sorry that you do not feel that you could recommend our service, but we are talking about one defective "spot" on a 576sf deck that we're happy to come back out to seal the new board for you once replaced. Our services and warranty are clearly stated in writing and covered in our presentations with all of our clients. We serve thousands of very happy clients every year. I am sure that the money saved year over year from not having to maintain this deck should help her to reconsider her opinion of us and the value we provide over time."

"This client received the service that he paid for and is now attempting to slander our reputation over issues outside of our work scope. We sealed his paver patio per our contract, now he's demanding a refund a year later because he still has some weeds growing between the pavers (areas that are not Ever-Sealed) due to the patio being laid without a weed barrier and excess lawncare debris building up on the patio that client apparently doesn't want to address. Both the Better Business Bureau and the South Carolina Department of Consumer Affairs have both stated that we have more that fulfilled our contractual obligations and have done everything in our power to reasonably address this clients concerns. We have ample documentation to support this. This is simply an attempt to extort a free service by stating that we claimed a benefit that our service does not provide and that we've never offered in tens of thousands of presentations."