Everett's A/C

Terry installed our new Heat Pump systems over a year ago. They worked ok for a little while but then we lost air conditioning last summr called for service all and no response from him. Told Terry our electric bills are over $600 a month there must be something wrong with the system. Left messages and texts never responded. Called him from a different phone number and he answered this was a month ago. Told him heat hasnt been working down stairs he Said he would be out this week. It's been e weeks and he doesn't answer his phone ir texts. I've not been happy with this system from day 1 and the service after the installation is non existing. I would not recommend him at all. We will now have to have someone else come out to fix his system.

Terry is very personable, however, he did not install our heat pump properly and after calling him repeatedly for two months for a service call, and getting no call back from him, I contacted another professional to have the problem remedied.

Terry is a very capable man. He installed four separate heat pumps for me. Things go well until Terry decides to not return phone calls or come out to service a unit that he installed. I spoke with him last Thursday and he was as jolly as ever. He said he would come service one of my units. Then NOTHING. He falls off the planet and doesnt return my calls! Crazy! We never had words or anything. Hes done this several times in the past. I was afraid that he was having health problems but no, he just goes away! I finally called Air Professionals in Bethlehem. They came out the same day and did the repair. Ill now rest easy not having to worry about what kind of mood Terry is in. UPDATE!!! I have a crawl space under my house. There are two A/C Heat ducts that run through it. I paid Everetts A/C to replace all the duct work in my downstairs system (I have two heat pumps). I needed to get into the crawlspace this weekend. I removed the access panel (2x2 feet) to get into it. THE TWO RUNS OF DUCT WERE HANGING DOWN TOTALLY DISCONNECTED!!! IT WAS EASY TO SEE THAT THEY WERE THE ORIGINAL DUCTS AS EVERYTHING EVERETTS INSTALLED WAS A DIFFERENT BRAND OF DUCT. FOR THE PAST THREE YEARS, MY A/C AND HEAT WERE BEING BLOWN INTO A DIRT FLOORED CRAWLSPACE!!! I WOULD LOVE TO SUE THIS MAN IN COURT BUT IT WOULD BE MORE TROUBLE THAN ITS WORTH. HE SHOULD BE PROHIBITED FROM DOING ANY WORK IN ANYONES HOUSE!!! I TOOK PICTURES OF THE DUCTS HANGING DOWN. ITS EASY TO SEE WHAT HIS GUYS DID; THEY REATTACHED THE OLD DUCT TO THE NEW MAIN RUN THAT THEY INSTALLED. THEY PULLED ON THE OLD DUCT TO GET IT TO MAKE THE CONNECTION BUT IN DOING SO THEY PULLED IT APART FROM INSIDE THE CRAWL SPACE!!! CRIMINAL!! FOR THREE YEARS MY HEAT AND A/C WERE GOING INTO A DIRT FLOOR CRAWLSPACE. THANK YOU TERRY!

Had HVAC system installed Sep 1, 2016. Air conditioning ran fine although very noisy, but problems started IMMEDIATELY when we turned on the heat. Thermostat was faulty and needed to be replaced in Nov 2016. We questioned the placement of the vents as two were put in my medium sized bedroom and only one was put in each of the larger rooms in my open kitchen/dining area, and only two in my enormous living room. Also, two vents are broken and cannot be opened or closed easily. My husband has made multiple adjustments to the vents per Terry's instructions to try to regulate the heat so it is warmer in the living areas where we need it, and cooler in the bedrooms where we don't need it. We contacted Terry and the office multiple times asking for a service call as we are not satisfied with the heat output of the system, and there is a binding noise when the system starts up. Terry advised my husband on Dec 28, 2016 that a reset of the system was needed, but never came back to do it despite numerous calls to the office, website messages, and texts to his mobile phone. Last contact my husband had with the office was on Nov 6, 2017. The person who answered the phone was very discourteous, and misunderstood that the faulty thermostat replacement was not a service call to reset the system. After asking my husband for his contact information, she hung up on him. We have no complaints with the service provided at the time of installation. Terry went so far as to sit with us to complete the online registration to ensure the system was covered by the ten year warranty. However, now that we need a follow up service call, we have been completely ignored for over a year.

Very friendly, very clean and a pleasure to work with.

Quick response to request for quote, very good at explaining product options and features. and fast and efficient installation of mini split heat pump system.

Terry and his guys are the best! Honestly, bar none the best. He provided a new system that was not only better suited to my house, but runs more effectively and even made everything more eye pleasing as well. His knowledge is apparent from the most detailed estimate you will ever receive to the fact that every single detail and minute factor has been done. I received way more than I imagined I would for the money I spent. I would and will recommend him to anyone who will listen to me.

I was contacted immediately for an appointment for a quote. Terry Everett more than followed through on removal of old equipment, cleanup and installation of the new a/cequipment exactly to the quote. I would highly recommend Everett A/C for a professional experience.

I had to replace 2 heat pumps and had 3 contractors come over to my house to give me an estimate. I was very impressed with the presentation given by Terry even though his estimate was a little higher than that of the lowest offer. His professionalism was what made him my choice. He started the work in about 2 weeks time having to wait for my heat pumps to get to his place of business. He removed the old units and started to install the new ones the same day. The job was done in 3 days time. It was done neatly and professionally .I've have been using them for the past 8months and I couldn't be happier with the results of this installation. My electric bills have decreased greatly and my comfort has increased tremendously. Thanks to the great job by Everett's

hi,terry came to give a quote,he looked, measured the rooms,looked at the windows that I had,looked some more and then he explained exactly what he wanted to do . He came when he said he would, removed the old and installed the new. his crew clean up all mess,and worked very hard to complete the job.