Excel Overhead Doors, Inc.

I struggle to find anything good to say about this "business". Representative is chronically late. Customer service is zero. Once I made my deposit to hire, I never saw or heard from them again, even after multiple attempts at phone calls and texts. I finally had to go to the state police. He responded right away and refunded my money, all but $100, which he kept due to what he claims was personal investment in the job. Stay away.

I hired John from this website in 2014 to fix torsion bars. No problem at all. I decided to use him for a new garage door. He came out 2-4-17 gave us an estimate for 2300.00 and said he needed half to order and it will take 4-6 weeks. I gave him a check for 1300.00. It's been over 8 weeks and I've called and left 5 messages over the last week without a call back. I spoke with the a Hyde Park Police and they said I have to go to the town hall to file a civil suit against him. I will be filing tomorrow. Beware and do not trust this company. Take a look on the Web and read other reviews and you will see why you need to stay clear from John and his company.

NOT HONEST DAY'S GO BY NO CALL BACKS FROM MY CALLS TO HIM WHEN HE DID CALL HE HAD HIS REASONS FAMILY MEMBER DIED ,DOG DIED RUINED MY WALL WE HAVE A 5 YEAR WARRANTY WILL HE HONOR IT I DO NOT BELIEVE HE WILL . ALSO TELLS YOU HE WILL BE AT YOUR HOME 8:30 AM NEVER SHOWS UP THREE DAYS LATER HE TELLS YOU I'LL BE THERE AT 12 HE SHOWS UP AT 4 PM DO NOT USE THE GUY !!!!!!!!!!!!!!!

I signed the contract, I paid the deposit, and I never heard from them again. I left a phone message, but they did not respond. (Later) It is now 8 weeks since I paid my deposit. I have left over a dozen phone messages, but got no reply. Emails are not answered. I have filed complaints with the Better Business Bureau and the Consumer Protection Agency. These have been ignored. The next step will be Small Claims Court, and after that placing liens on his truck and possibly his house.

The first appointment was on 6/4/16 and I received a proposal for 2 doors, all tracks and hardware, springs , etc. He wanted a deposit of $875, 1/2 of the total price of $1750. Brown doors would take 2 weeks to come in as a special order. He did not show up for the first appt, 2nd appt, third appt . There were many excuses. He did not contact me in a timely matter. He did not answer his phone for 6 days. All were scheduled for 10 am. I lost 4 days of work and his excuses involved personal family matters, floods, injuries, car troubles, and his dog being run over. I was always sympathetic. Finally he showed up for the July 18th appointment, 5 hrs late. During the installation I did not see him changing the 32 year old tracks from my old doors. I saw new tracks in his truck. When I asked, he insisted he never said he would put new tracks on. I produced the written proposal he had given me. He said it was a mistake. My partner an I insisted he change them as contracted, and he refused. We asked for a partial refund, and he said he would take $50.00 off. We asked for at least $100, since the labor and materials were worth more than that. He then threatened to take the new doors off and throw our old doors into the garage and leave. We were very frightened at his unprofessionalism and use of profanity. We felt we had no choice but to accept the $50. reduction, or we would be left with no garage doors on our home. We just wanted him to leave. It was a terrible stressful experience. The doors do look nice, though.

We waited all day for a 10 am appt. first call at 11:30 he will be here between 1-1:30. We called at 2:15 and were told he would be here at 3:00. He showed up at 3:50. I did not appreciate we waited all day and the communication was poor.

on time. Professional service. Always called before doing service

I was happy with the quick response and my garage door was fixed the same day I called.

Knowledgable, and pleasant professional. Helped me choose a technology I didn't know existed

The first appointment was prompt and the estimate for replacing my torsion spring on my garage door was fair. The next few appointments were missed because the owner had problems with his vehicle and it needed repairs. Cell phone service is hit and miss in my area so communications were delayed a bit. The work finally was completed and the company did an excellent job. I am satisfied with the work and the price, albeit I was a little frustrated at first with the missed appointments but the company made sure I was taken care of, e.g. four star rating.

He was great but did not do one thing discussed but other than that I would recommend him to anyone.

I was happy with the response time to my house after my telephone call. The customer service was courteous and helpful. This is my second time using HomeAdvisor and both workers were helpful friendly and honest. I will continue to use HomeAdvisor's, they do not disappoint.

John was very professional and courteous. He thoroughly explained the situation, offered us options and educated us on garage doors. If I ever need repair or a new garage door he will be the first person I call.

Arrived late. Workmanship was fine. Lied to me about brand ordered. All labels were scraped off and given an 3 year old brochure. Mislead me about insulation, was told it was sprayed foam when styrofoam is clearly visible on edge. Felt like I was completely taken advantage of and ripped off. Left mucous spit on my garage floor. Will not be calling them ever again.

John first, over the phone as a courtesy, told me to try a few maneuvers that might possibly fix the problem. This was a very gentleman;y thing to do.

The repair was done properly and quickly.

The Technician, was very professional, on time and very polite. the price was reasonable. He told us what our options were before he proceeded. It was an all around good experience.

John was flexible with scheduling, and honest about what he could do for my old door. We discussed options, and he did all I asked and more. When I asked for a couple more little things (after the bill!), he did them gladly. I don't know enough about it to know if the price was good, but I was satisfied with it. When the time comes to replace these doors, we will be calling Excel Overhead Doors.

John Keelyn, Excel Overhead Doors,Hyde Park, NY., worked closely with me to custom-make the garage door I wanted based on a catalog search (Clopay Residential Garage Doors) to select the right choice for my home and window option. Efficient, professional. A family operation who carries on the legacy of good craftmanship and experience in installing a replacement garage door.

Tech was professional, did not try to sell me upgrades, did the work & cleaned up as he said he would do. I am still waiting for a a certificate of insurance from his Agent.

my existing garage door was too close to the ceiling to allow a garage door opener to be installed and instead of saying it couldn't be done John asked what the space was top of the door to the ceiling and said he could work with the 4" and installing a 6' tall door did the trick. He was positive, he and his son cleaned up after themselves and I am very thankful because the local overhead door company had just said it couldn't be done.

John was A+, I needed 2 garage doors and 2 openers,one of the openers finally died and I figured just replace both,John checked the working opener and told me there was no need to replace it at this time,Imagine a contractor who actually tried to save me money! very stand up guy,I did end up replacing both openers just because I could be a bit anal, but for John to try and save me money tells me he is an honest guy.The job was complete in a timely manner and everything was cleaned up before he left.Highly recommended

Very pleasant experience