Universal Windows Direct of Manchester

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98% Recommended

6 Years In Business

Company Details

Contact

See Phone Number
720 E Industrial Park Dr, Unit 8
Bedford, NH 03110
http://www.universalwindowsmanchester.com

Hours

  • Mon: 7:00 AM - 5:00 PM
  • Tue: 7:00 AM - 5:00 PM
  • Wed: 7:00 AM - 5:00 PM
  • Thu: 7:00 AM - 5:00 PM
  • Fri: 7:00 AM - 5:00 PM
  • Sat: 8:00 AM - 3:00 PM
  • Sun: 8:00 AM - 3:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Door & Window Installations
    • Asphalt Shingle Roofing
    • Vinyl Siding Installs & Repairs
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.8
    49 Verified Reviews
    • 5
      44
    • 4
      4
    • 3
      0
    • 2
      1
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 49 reviews Showing 0 reviews
    5.0 Frederick L. Manchester, NH
    10/21/2020

    Excellent work on both ends windows and installation

    4.5 Lisa B. New Boston, NH
    10/5/2020

    They came at the time they said. They didnâ t drag out the install. The price was reasonable.

    5.0 John C. Bedford, NH
    10/5/2020

    Though not a name brand, Sean D. the salesman explained everything very well, with many options available. Installation was second to none, which is was a big concern! Final result was very good and highly recommended!!

    5.0 Debbie G. Nashua, NH
    9/1/2020

    The communication was amazing and they were polite and knowledgeable. The entire process from the estimate to the installation went smooth They installed beautiful windows and completely cleaned up. Beside the obvious difference you could not tell they were here. Highly recommend.

    Response from Company:

    Thank you so much, Debbie! We really appreciate you trusting us with your job and are so glad you are happy!!

    2.0 Matt M. Plaistow Nh, NH
    8/19/2020

    We had 16 double-hung windows to be put in and 2 bay windows. We were told that it would be done in 2 to 3 days max. The job started on July 5th and I just wrote them the check today on 8/19/20. The workers were personable but they were not supplied enough help. The work was rushed and wrong trim pieces were put up(they did replace them), a broken window was installed( was told it would be there in 2 days tops and took weeks, and we had to install the cranks for the bay windows ourselves and chase them down for screw covers. Not to mention they very poorly cleaned up after themselves. Now I would like to make the point that I understand the world is a different place with COVID 19 but none of these issues were a result of someone being sick or anything related to COVID. Next time we will probably hire Clear choice windows that HomeAdvisor had also recommended. We learned the lesson in the end you get what you pay for. Do not hire universal windows

    Response from Company:

    Hi Matt M., After receiving your review yesterday we tried to reach out and have a quick conversation about the job but as of now haven't heard back. I looked into the job and I definitely found out we did not perform at our typical high standards, and the net result was your experience was not great. We take the trust customers put in us when they have us work on their homes very seriously, and it is an awful feeling when we fall short. I would really like an opportunity to discuss certain things that occurred during the job and why, and also hear more details of your impressions. I am happy that you did end up with really great windows and a well finished product. Sometimes during jobs we do make mistakes, but we will never not make things right. We never ask for final payment until receiving a signed completion certificate that clearly states that the job was completed to a customer's satisfaction. Again, I would really like an opportunity to speak with you personally. I would also like to see if there is anything we can do to make things right.

    5.0 Evelyn G. Derry, NH
    7/25/2020

    Response from Company:

    Thanks for the great feedback Evelyn! We really appreciate you trusting us with your doo project!

    5.0 Michael S. Nashua, NH
    6/18/2020

    Large 2 family in Nashua with extensive peeling paint on windows and trim. Universal Windows installed insulated vinyl siding over the old Asbestos, covered all soffits and facia trim, installed 28 new windows and cap. Very pleased with their work, would call on them again on other projects. Would highly recommend to anyone. People walking by the house now stop and acknowledge how nice it looks and what a wonderful job they did. I concur

    Response from Company:

    Thank you Michael! It was a pleasure working with you guys!

    5.0 Maria H. Hampton, NH
    6/6/2020

    Universal Windows Direct Gives Back to the Community The Welcome Home Shelters and Hope For Homeless would like to thank Universal Windows Direct for continuing to give back to the community. This is the second year in a row that they have replaced deteriorating and unsafe exterior stairs at our shelter. Sean Dodge and this company care about others and they provide a QUALITY job EVERY time. We can not thank you enough for providing our homeless families with safe stairs that we can all be proud of. You could not ask for a more responsible company that leads by example. Bless you, all!

    Response from Company:

    Wow! Thank you Maria for your kind words, and more importantly, for the amazing work you folks do for the most vulnerable people. You give them the help they need as they are working hard to improve their situations. I saw the appreciation in the residents at my last visit, most notably when one of the women who lived there with her child around 8 years old sought out Michael to thank him for making her feel safe for the first time in years. We look forward to supporting The Welcome Home Shelters and Hope for the Homeless for years to come! Thanks for allowing us to be part of such a great cause!

    5.0 Ron C. Bow, NH
    5/4/2020

    I love the windows! The company was fantastic to do business with. Installed 14 windows and trim in one day. No complaints...fantastic service!

    Response from Company:

    Thank you so much Ron, you were a pleasure to work with and we really appreciate you taking time to give us a nice review! Looking forward to working with you again in the future! Sincerely, Sean and the UWD Team

    4.5 Mark H. Pembroke, NH
    1/17/2020

    Owner and Scheduling agent were great. Installers did a good job. Just missed a few items and they came back and finished up very quickly.

    Response from Company:

    Thank you, Mark, we appreciate the opportunity to do business with you. Sincerely, Sean & the UWD Team

    Showing 1-10 of 49 results Showing 0 of 0 results
    Page 1 of 5

    Photos

    Universal Windows Direct of Manchester
    4
    Concord NH
    5
    Nashua siding & windows
    6
    Londonderry siding & wind
    2
    Manchester Siding
    2
    Siding Windows Columns
    2
    Nashua NH Exterior

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