ExperiGreen Lawn Care - Charlotte

Trying to schedule a simple lawn aeration and overseeding service with ExperiGreen in Charlotte was an incredibly frustrating experience. I provided ExperiGreen customer service with 6 days to pick from for the aeration, but instead, they chose their own date. It took multiple phone calls just to get those potential dates on the calendar. Finally, customer service called to confirm a date, which was one of the 6 days I had originally provided. The day prior, their automated system (which has noticeable glitches) called to confirm the service would be performed the next day.By 2:00 PM on the scheduled day, nobody had shown up. I began making multiple calls to customer service for an update. I was promised call-backs from customer service and even told that the regional manager, Matt Halley, would reach out to me directly. No calls were ever received from customer service or Matt Halley. Instead of being proactively updated, I was forced to call them every single day.

N/A. Hhhgg

Very friendly and pleasant to speak with. Please thank Carlos for his work.

👍🏾👍🏾👍🏾

I was happy to talk to the area manager, Ken Scott, about my lawn care needs. He was very informative and made me feel confident about their lawn care services.

Max did the good job, he took care of every inch of the lawn while treating, which was missing from other service members and providers. Thanks Max

Did such a great. Also friendly and respectful. Thank you

N/A

Erika was great. Gave me good pricing and guided me on what services I needed for my yard in order to rejuvenate it and to maintain it this season. I really appreciate the assistance.

Thanks to Erika I will finally begin to get my lawn in order. She was very helpful. She told me exactly what my lawn needed and I can wait to see the improvements. Thanks Erika. You were great!

David is super awesome!

Daniel was informative and helpful. Great pricing, looking forward to our first treatment!

Kenneth Scott was a pleasure to work with. Very professional and reliable. Definitely will tell other about him and this awesome company.

Daniel is knowledgeable and nice to talk with. So excited to see progress in our lawn thru the help of ExperiGreen Lawn Care.

This review if for initial contact and first service only. The team was very responsive as I set up services. Did not push me to get any thing additional or that I felt I did not need. Setting up my online account was seamless. The site is also user friendly and allows you to quickly see what other services are available. First service was scheduled the following week as discussed. I will rate again after a few treatments, but I'm very pleased so far!

Excellent customer service. Would recommend them to anyone who’s looking for a lawn care service

I got referred to Experigreen Lawn care services by a friend of mine. Spoke with Ken who was very professional and explained in detailed on the pricing it would take for pre and post emergent weed elimination. Would definitely recommend his service for anyone who is looking for lawn care in and around Charlotte metro area.

Scott is an amazing guy. Provided great discount for my lawn care. Very friendly guy. Helped me to setup my account quickly. Very satisfied with Experigreen

Everything went well!!

Rating of -0. Horrible company. Check out BBB reviews BEFORE you hire Experigreen! One after the other the BBB reviews give a true picture of how incompetent, deceptive and unresponsive Experigreen is. They have ruined many lawns, charged for services not contracted for (DO NOT GIVE THEM YOUR CREDIT CARD INFO!!), and ignored complaints for years. Totally destroyed our lawn in two years, taking no responsibility or giving due compensation. Our lawn is now ALL weeds and invasive grasses. It is going to cost us a fortune to get our lawn back to the beautiful condition it was in before we hired them when we could no longer take care of the lawn ourselves due to travel requirements. They have NO excuse for not being able to kill weeds and invasive grasses which they have enabled to take over our entire lawn. They tell you what you want to hear, but it is only lip service with no positive results - IF you can get them to return your calls!

THE WORST lawn care service ever in over 50 years. My lawn finally is damaged enough that all hope to recover it is by God's grace. I am done with them forever!!!

Ken Scott is my sales lead who is the best in class. His empathy towards the home owners make him special. Experigreen you are lucky to have Ken in your team

I have worked with Keny and she worked wonderful. I will recommend her.

I Worked with Manager Kenneth [Provider Name Removed] and he took care of all my issues in Lawn, Ken and Team knows what exactly needed to be taken care of lawn services and he gave me a nice discount with my payments. I definitely recommend ExperiGreen for Lawn services.

This company has terrible customer service. My lawn is being killed by grubs, their technician's assessment, so I purchased a grub treatment. The manager I spoke with said the treatment would occur in 3-5 days. That date passed so I called and was told they would be out within 72 hours. That date also passed so I called again and was told July. My lawn will be dead by July and all I get is the run around. This is not the first time this season that I have been told something that does not happen as scheduled. This company has terrible customer service and does not care about keeping their word. I paid for the full season in advance to save 5%, big mistake! I would advise looking at another company.